Once and never again this hotel!

Hotel review Hotel Novotel Erlangen

by Sandra2011-05-012.83333333333
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From: Germany
Age: 19-25
Travel time: in May 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 3.4

Once and never again this hotel! *

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We booked the hotel for a short stay at the 2011 Bergkirchweih booked. With the taxi it takes approximately ten minute there. We booked the hotel at the last minute can book very cheap. Unfortunately, we were there in the middle of the night to leave on personal grounds. I have a valuable chain forget-can happen in my opinion, if you have to pack everything together! The stay was two months ago-I (despite promise) the chain never received. Although I was confirmed, that this has been found. The hotel is unable to replace a certain part (with hotel voucher). Service and competence is bad.

* This hotel review was originally written in German by Sandra. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

4.0
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  3.0
  Suns
Location and surroundings

4.7
Suns
- Proximity to shopping areas
  4.0
  Suns
- Transportation connection and available excursions
  5.0
  Suns
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  5.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.0
Suns
- Friendliness and helpfulness
  1.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  1.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

not rated
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  not rated
- Overall cleanliness in the restaurant and in the dining areas
  not rated
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

4.0
Suns
- Cleanliness & linen change
  not rated
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review Hotel Novotel Erlangen

What type of room did you review?	Shared room Standard with view Street
Did the hotel meet the standards of its official catalogue description?	Yes
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Adequate
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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