Hotel Novotel Hamburg City Alster
Hotel review Hotel Novotel Hamburg City Alster
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Age: 31-35
Travel time: in November 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: Yes
Average rating of this review: 5.2
Great hotel with slow service *
Enlarge letters A A Downsize letters A AThe hotel is new and furnished to a high standard. The room was great and really nice. I slept extremely well, as the mattress for me ideal has a hardness. All in all a very nice place and the breakfast was good. What I didn't like, was the( understaffed) service when checking out five people were in front of me and with only two people at the front desk were, I had to wait 15 minutes fast. This should not be used in this house. In addition they brought me the breakfast only on request coffee. Therefor you cleared the table but me, as I just was' consulting ' get. Therefor, that only ten people in the breakfast room were, that is not acceptable. Otherwise the staff were very polite and the hotel facilities there is also only praise from me.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areasnot rated
- Transportation connection and available excursions
- Restaurants & bars in the areanot rated
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hotel Novotel Hamburg City Alster
| What type of room did you review? | Double room with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | No details |
