Hotel review Hotel Pine Beach Club

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by Joachim2010-10-012.5
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From: Germany
Age: 46-50
Travel time: in October 10
I travelled as: Family
Children: 1
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3

Hotel Pine Beach Club *

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Hotel
3.0
Suns

Large complex with a beautiful garden, which is very well-kept.
All-inclusive is very limited, no really good drinks, freshly squeezed orange juice and other such drinks need to be purchased!!!
Many Russians and locals who are preferred.
Average age 40 years old!


Location
3.0
Suns

Beach location, 35km away from the airport, but usually the last hotel that's driven to on arrival and the first one for pick-up on departure, therefore long transfer times!
Belek is 3km and Katriye 8 km away.
Same as everywhere else, a lot of money for little to see!


Service
3.0
Suns

Some of the staff are really great, including C. from the beach bar
and the little M. from the lobby bar! The rest listless, apparently overworked and rude!
If you gave a good tip you were addressed in German, otherwise they don't want to speak German, even though they can!
English and Turkish work as well.
Room cleaning was ok.
Laundry service OK but expensive.
Handling of complaints, a disaster! Either you were not understood once again or other things were more important, such as small talk with each other. Even if guest relations interfered, they only hesitantly picked up their pace!


Gastronomy
3.0
Suns

There are two restaurants, one of them at the club and one at the hotel!
The food at the club was mostly cold and the choice was still less than at the hotel!
Furthermore on the 15th of October the restaurant was simply closed, apparently the winter season had started and there weren't enough guests at the club!! Cleanliness OK. Atmosphere like at the train station!
The restaurant at the hotel was a little better but the Turkish holidaymakers feel like they're at home - us first, then the rest!!!!


Sport & Entertainment
2.0
Suns

Very expensive jet ski rentals on the beach, disco was great until the winter suddenly interrupted on the 15th of October (at 27°C in the shade) and the disco was closed!!!
The same applied to the beach bar at the club. From 15.10. it was closed for winter, and so the jetty, the islands, the snack bar etc. were deinstalled and closed....
Hardly any entertainment (27°c winter..haha), otherwise the beach was okay.
There were enough loungers until the winter started, then a few of them were removed!!
Even the owner of the jet ski rental was very surprised that the winter had started that early, usually it started on the 15th of November. This is the time when things were put away in previous years!


Room
4.0
Suns

Size OK,
OK facilities
Cleanliness was ok!


Tips and recommendations

If you book this club you should pay at attention to what time of year it is. In the summer it must be nice, just a few more Russian guests, but everything else is open at least. Attention must be paid when it's autumn, if management feel like announcing winter, everything is closed all of a sudden!!!
A shame, as it could be very nice there!


Legend: 6 suns= excellent… 1 sun= very poor
* This hotel review was originally written in German by Joachim. Read the original review.
This translation will not be included in the average rating.

Additional info concerning your hotel review Hotel Pine Beach Club

What type of room did you review? Double room Standard with view Garden
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Neckermann

Was the review helpful for you? Yes No


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