Hotel review Hotel Royal

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by Christa2011-08-013.5
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Member since 10/15/07
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The review was read 436 times.
From: Germany
Age: 56-60
Travel time: in August 11
I travelled as: Family
Children: 1
Duration: 3-5 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.2

Somewhat plush, therefor but very comfortable *

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For a city break this hotel is ideal. Central you can actually not at all. The hotel is directly located next to st. Stephen's cathedral. Underground station in immediate nearby. The bathrooms are new, the rooms a bit plush, but you feel quite comfortable. In August the temperatures were around 30-35 °C in the Vienna. At night it was unbearably hot in our room, despite air conditioning. Due to a massive complaint, the service in the hotel restaurant (roof), we were invited to in the sister hotel to eat. We found that very good and accommodating.

* This hotel review was originally written in German by Christa. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.0
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    6.0
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      6.0
      Suns
    • Restaurants & bars in the area
      6.0
      Suns
    • Other leisure activities available
      6.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    4.0
    Suns

    • Friendliness and helpfulness
      4.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      4.0
      Suns
  • Gastronomy
    open close
    3.5
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    not rated

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    3.5
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      3.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      3.0
      Suns
    • size of the bathroom
      4.0
      Suns

Hotelier's comment

Liebe Gäste,
vielen Dank für Ihre Bewertung. Es freut uns, dass Sie sich bei uns wohl gefühlt haben. Leider hat unsere Klimaanlage die 35 Grad nicht Ihren Wünschen entsprechend kühlen können, aber es freu t uns, dass Sie unsere Essens Entschuldigung akzeptiert haben.
Bis bald in einem der Kremslehner Hotels,
Ihre Familie Kremslehner

Additional info concerning your hotel review Hotel Royal

What type of room did you review? Shared room Standard with view Street
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? Yes
How would you describe the value for money? Generally good
Which tour operator did you travel with? Dertour

Was the review helpful for you? Yes No


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