Our equipment was stolen there

Hotel review Hotel Santiago

by Marcin2011-03-012.75

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From: United Kingdom
Age: 36-40
Travel time: in March 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 3.3

Our equipment was stolen there

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Not expensive, fairly clean and generally good place to stay exept the fact that we were robbed there. We left our motorbike in the guarded garrage over night and when we come at the morning to pack equipment the baggage covers dissapeared. I ask crew but they were extremally helpless, then call a manager but even him didn't help much more. He was calling to employees from his mobile just to show up he is doing something but refused to pay back or give a discount against payment we've made. After holding us for an hour he'd just gone. We paid about 90$ per night and he didn' want to repay 20 $ worth plastic covers. Unbilievable.
There is no safety when stuff is stealing and manager does nothing about it. We left hotel unsatisfied and crossed. Not recommended.

Hotel review in categories

Hotel in general

3.5
Suns
- condition of the hotel
  4.0
  Suns
- General cleanliness of the different areas
  3.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

4.0
Suns
- Proximity to shopping areas
  4.0
  Suns
- Transportation connection and available excursions
  not rated
- Restaurants & bars in the area
  4.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.0
Suns
- Friendliness and helpfulness
  1.0
  Suns
- Staff's knowledge of foreign language
  1.0
  Suns
- Reception, check-in & check-out
  1.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

2.0
Suns
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  2.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  not rated
Sport, entertainment & pool

5.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  5.0
  Suns
- Child care or playground
  not rated
Room

4.0
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review Hotel Santiago

What type of room did you review?	Double room Economy with view Courtyard
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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