First class atmosphere with unprofessionalism service

Hotel review Hotel Schloss Waldeck

by Wolfgang2011-08-013.41666666667

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From: Germany
Age: 46-50
Travel time: in August 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: Yes
Average rating of this review: 4.1

First class atmosphere with unprofessionalism service *

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Restaurant: all parties strove very... However, the dinner menu was the same, the lunch was already there. When we asked we were given a... In fact, a... other card for eight people. In this two starters with 'or' , but as 'and ' have been included so that it initially on a four course meal close. The selection between three main courts was adequate. Unfortunately, the temperature of the main course are rather lukewarm. The standard of cleanliness of the restaurant was good. The staff worked with three occupied tables rather overstrained. Drink orders were partly not to.
To order the first bottle of wine we were asked if we may still a second drink you could put this already cold. Hotel: an absolute gem! Great atmosphere! Very clean! Great location! Note 1 +!... However, also here there was something to complain about: the tv was not initially device as the plug in the socket.
In the night table drawer was a plastic bag of my predecessor.
The shower hose was not properly on the head screwed so the water sprayed in all directions.
At 6:35 hours, I called the front desk to ask when you can go to the spa.
The answer: from 15:00 hours you can use the spa area this morning cleaned?
120 meters deep a tour of the castle and the vaulted cellar was well after dinner unfortunately not possible since the competent person
More here.
This is a very bitter taste for such a nice ambience!

* This hotel review was originally written in German by Wolfgang. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

5.0
Suns
- condition of the hotel
  6.0
  Suns
- General cleanliness of the different areas
  6.0
  Suns
- Family friendliness
  3.0
  Suns
- Disabled-friendly
  not rated
Location and surroundings

4.0
Suns
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  4.0
  Suns
- Restaurants & bars in the area
  4.0
  Suns
- Other leisure activities available
  4.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

3.7
Suns
- Friendliness and helpfulness
  5.0
  Suns
- Staff's knowledge of foreign language
  3.0
  Suns
- Reception, check-in & check-out
  3.0
  Suns
- Competence (handling complaints)
  not rated
Gastronomy

4.5
Suns
- Variety of food and drinks
  3.0
  Suns
- Quality of food and drinks
  5.0
  Suns
- Atmosphere & furnishings
  5.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  5.0
  Suns
Sport, entertainment & pool

2.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  2.0
  Suns
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

5.3
Suns
- Cleanliness & linen change
  5.0
  Suns
- size of the room
  6.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  6.0
  Suns

Additional info concerning your hotel review Hotel Schloss Waldeck

What type of room did you review?	No details
Did the hotel meet the standards of its official catalogue description?	Yes
Does the hotel deserve its official star rating?	No details
How would you describe the value for money?	Excellent
Which tour operator did you travel with?	No details