doesn't match the expectations

Hotel review Hotel Schwarzenberg's Traube

by Sylvia2010-05-013.33333333333

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The review was read 734 times.
1 / 17 User (6%) finds this review helpful.

From: Germany
Age: 61-65
Travel time: in May 10
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 4

doesn't match the expectations *

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We were given the brochure and decided due to the prospectus for a stay. We took the precaution before telephone contact with the hotel, to be sure, the fact that we are very, very quiet room. This was assured us. By a thoroughfare or a main road right in front of the hotel, was not in the brochure, or telephone contact. Unfortunately, we have missed here at holidaycheck to look, because then we would have from the outset, this hotel booked. After one night, and an attempt at a room change, which was very clean shamponiert installations and gases in the air, it was enough for us. After complaining and intense discussions with the daughter of the house, your statement as the best night's sleep, we had to then make 50% of the stay. As nice but customer service can be, and whether the guests feel at home and slept, the owners will be constituted. As one can only get surprised and hope that the brochure on proper beach, which is the traffic, is served.

* This hotel review was originally written in German by Sylvia. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

4.0
Suns
- condition of the hotel
  4.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

5.0
Suns
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  6.0
  Suns
- Restaurants & bars in the area
  4.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.7
Suns
- Friendliness and helpfulness
  2.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  2.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

5.0
Suns
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  5.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  not rated
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

4.5
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  5.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  5.0
  Suns

Additional info concerning your hotel review Hotel Schwarzenberg's Traube

What type of room did you review?	No details
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No details
How would you describe the value for money?	No details
Which tour operator did you travel with?	No details

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