Nice hotel, but unsuitable for dogs

Hotel review Hotel Schwarzer Adler

by Jan2011-06-013.91666666667
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Member since 6/2/11
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From: Germany
Age: 31-35
Travel time: in June 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 4.7

Nice hotel, but unsuitable for dogs *

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We had booked a stay with our dog (mops) and therefor per night extra for the dog 35, -€ paid. Unfortunately, we were not informed, that the dog in the room except for the rest of the hotel shouldn't enter. The hotel room was probably the worst throughout the hotel. The information, that you find in the whole hotel (including open air pool on the roof with lounge) can not smoke was missing. We had to take your swimming suit before the hotel! In the hotel description of the black eagle itself (in any room on the bedside table), it should be noted, that everywhere except in the wellness area smoking. Unfortunately, our stay was very short.

* This hotel review was originally written in German by Jan. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

4.3
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  6.0
  Suns
- Family friendliness
  2.0
  Suns
- Disabled-friendly
  not rated
Location and surroundings

5.5
Suns
- Proximity to shopping areas
  6.0
  Suns
- Transportation connection and available excursions
  6.0
  Suns
- Restaurants & bars in the area
  5.0
  Suns
- Other leisure activities available
  5.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

5.3
Suns
- Friendliness and helpfulness
  6.0
  Suns
- Staff's knowledge of foreign language
  5.0
  Suns
- Reception, check-in & check-out
  6.0
  Suns
- Competence (handling complaints)
  4.0
  Suns
Gastronomy

4.8
Suns
- Variety of food and drinks
  4.0
  Suns
- Quality of food and drinks
  5.0
  Suns
- Atmosphere & furnishings
  5.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  5.0
  Suns
Sport, entertainment & pool

3.3
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  3.0
  Suns
- Quality of the beach
  not rated
- Overall condition of the pool area
  5.0
  Suns
- Child care or playground
  2.0
  Suns
Room

4.8
Suns
- Cleanliness & linen change
  5.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  5.0
  Suns
- size of the bathroom
  5.0
  Suns

Hotelier's comment

Wir bitten um Verständnis, dass das Mitnehmen von Haustieren die öffentlichen Hotelbereiche wie Restaurant oder SPA aus hygienetechnischen Vorschriften leider nicht gestattet ist. Da in der Vergangenheit Gäste vermehrt den Wunsch geäußert haben, auch den Pool am Dach als Nichtraucherzone zu definieren, sind wir dem Wunsch nachgekommen und haben dies kurzfristig geändert. Bei der Neuauflage der Hotelinformation wird dies entsprechend berücksichtigt. Wir haben in der Zwischenzeit alle aufliegenden Hotelinformationen entsprechend korrigiert.

Additional info concerning your hotel review Hotel Schwarzer Adler

What type of room did you review?	Double room Standard with view Courtyard
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details