Hotel review Hotel Secrets Sanctuary Cap Cana

by Günther2010-12-013.08333333333



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1 / 3 User (33%) finds this review helpful.
From: Germany
Age: 61-65
Travel time: in December 10
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.7

2 mediocre weeks *

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The hotel makes a passable first impression, but its extension to large. The restaurants offer except for the Italian quite good international food. The small beach near the pool cannot be used as stones lie around everywhere in the water, which can lead to injury. Annoying in the pool area the pool chairs, of which there are too few effectively, d. H. the Battle of the lounge chair started early morning, what a hotel of this category shouldn't happen. The facts listed in the catalog, nice shops etc. were wrong, since these operations all stood empty. The spa area, lt catalog 3. 000 sqm, was still in construction and could not be used for: - of the a mini spa area, about 40 sqm, of course not used.

* This hotel review was originally written in German by Günther. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.0
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    2.2
    Suns

    • Proximity to shopping areas
      1.0
      Suns
    • Transportation connection and available excursions
      3.0
      Suns
    • Restaurants & bars in the area
      1.0
      Suns
    • Other leisure activities available
      2.0
      Suns
    • Distance to the beach
      4.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    4.3
    Suns

    • Friendliness and helpfulness
      4.0
      Suns
    • Staff's knowledge of foreign language
      4.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      5.0
      Suns
  • Gastronomy
    open close
    4.8
    Suns

    • Variety of food and drinks
      5.0
      Suns
    • Quality of food and drinks
      5.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    open close
    2.7
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      3.0
      Suns
    • Quality of the beach
      1.0
      Suns
    • Overall condition of the pool area
      4.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    4.5
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      5.0
      Suns

Additional info concerning your hotel review Hotel Secrets Sanctuary Cap Cana

What type of room did you review? No details
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No details
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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