Vacation letdown

Hotel review Hotel Seiser Alm Urthaler

by Sigrid2011-12-013.08333333333
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Member since 9/17/11
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1 / 1 User (100%) finds this review helpful.

From: Germany
Age: >70
Travel time: in December 11
I travelled as: Family
Children: none
Duration: 2 weeks
Type of trip: Skiing and winter sports
Recommendation: No
Average rating of this review: 3.7

Vacation letdown *

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for our family the Christmas holiday was rather disappointing. A Christmas Atmosphere was not suitable for use, at least in the case of Christmas decorations concerned. The staff seemed completely overtaxed, but all very, very nice and helpful. The bad organization,; whether kitchen, or service had hidden causes, for crying staff is also met. The food was, at times so bad, that we wanted chops are avoided. Also the management of the food from the soup to main course waiting zeiz times more than 60 minutes. The breakfast buffet is very unimaginative and long queues at the egg cook, of each individual scrambled eggs prepared, then all the ingredients Chives, onions; or ham again, everything was clean and properly put in a pan the next scrambled eggs prepared in the same order. The bread was often against nine h 30 gone and was not replenished. I have one, for all the four leg side companion for everyone, no matter how small: it costs 19:00 euros per day, for nothing.! We have, until now experienced in any hotel.

* This hotel review was originally written in German by Sigrid. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

5.0
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  5.0
  Suns
- Family friendliness
  5.0
  Suns
- Disabled-friendly
  not rated
Location and surroundings

2.5
Suns
- Proximity to shopping areas
  1.0
  Suns
- Transportation connection and available excursions
  3.0
  Suns
- Restaurants & bars in the area
  1.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  5.0
  Suns
Service

3.3
Suns
- Friendliness and helpfulness
  6.0
  Suns
- Staff's knowledge of foreign language
  2.0
  Suns
- Reception, check-in & check-out
  4.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

2.5
Suns
- Variety of food and drinks
  1.0
  Suns
- Quality of food and drinks
  1.0
  Suns
- Atmosphere & furnishings
  4.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

4.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  4.0
  Suns
- Quality of the beach
  not rated
- Overall condition of the pool area
  4.0
  Suns
- Child care or playground
  not rated
Room

5.0
Suns
- Cleanliness & linen change
  6.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  5.0
  Suns
- size of the bathroom
  5.0
  Suns

Additional info concerning your hotel review Hotel Seiser Alm Urthaler

What type of room did you review?	Double room Deluxe with view Street
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details