Hotel Serena, once and never again

Hotel review Hotel Serena

by Martin2011-08-013.16666666667

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1 / 1 User (100%) finds this review helpful.

From: Austria
Age: 26-30
Travel time: in August 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.8

Hotel Serena, once and never again *

Enlarge letters A A Downsize letters A A

We are on recommendation of a friend for a short break in this hotel has been mentioned. The room is very small, the bathroom was the size of a storage area. The shower only has a curtain, this means that the shower the whole bathroom swam.
The room itself is not essential, as it is mainly on the beach. but:

X) the hotel bar played until 02:00 so loud music, that even sleep drunk and age is not possible. It is, moreover, no matter if the balcony door is open or closed.

X) starts at 07:00 the cleaning lady to clean sweep in the corridor. The principle great, but apparently it is incredibly fun at all possible point to make noise, from 07:00 reveille is that, after a sleep not possible.

Conclusion:
Bar: nicely furnished, cozy chill out music la cafe del mare
Rooms: catastrophic
Breakfast: OK
Recreation: because of the sleep train definitely not

We are on the second night left in the short term and with a sea. We will never go back to this hotel put a foot in, when in the bar :-)

* This hotel review was originally written in German by Martin. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.5
Suns
- condition of the hotel
  3.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

4.3
Suns
- Proximity to shopping areas
  6.0
  Suns
- Transportation connection and available excursions
  not rated
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  1.0
  Suns
- Distance to the beach
  6.0
  Suns
- Distance to ski lift
  not rated
Service

5.5
Suns
- Friendliness and helpfulness
  4.0
  Suns
- Staff's knowledge of foreign language
  6.0
  Suns
- Reception, check-in & check-out
  6.0
  Suns
- Competence (handling complaints)
  6.0
  Suns
Gastronomy

4.3
Suns
- Variety of food and drinks
  3.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  5.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  5.0
  Suns
Sport, entertainment & pool

3.5
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  1.0
  Suns
- Quality of the beach
  6.0
  Suns
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

2.0
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  1.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  2.0
  Suns
- size of the bathroom
  1.0
  Suns

Hotelier's comment

Es tut uns Leid, ob Sie nicht befriedigt von dem Hotel und von Ihrem Zimmer gewesen sind.
Wir sind immer verfügbar, um die Wünsche unserer Gästen zu erfüllen. Wenn ein Zimmer nicht unseren Gästen gefällt, geben wir gerne Ihnen eine andere Alternative , ob das möglich ist.

Additional info concerning your hotel review Hotel Serena

What type of room did you review?	Double room Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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