Hotel review Hotel Severin Sea Lodge

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by Franziska2011-08-013.41666666667
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Member since 9/12/11
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3 von 3 User (100%) finden diese Bewertung hilfreich.
From: Germany
Age: 26-30
Travel time: in August 11
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 4.1

Very nice staff *

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For a beach holiday I would not be there. 14 days with a safari combined was a pretty good holiday. unfortunately we had an old bungalow. It was cleaned every day, but I think, that we Europeans simply penibler in terms of cleanliness are the staff was super helpful and nice. The food repeated. I missed seafood and fish the ocean is right in front of the door. The new bungalows looked super modern, with a large flat screen tv on the wall. very strenuous we found the beach Boys, the notice a wish to sell. if everything but, that you have a few days there, they will leave you alone. highly recommendable was a watt and catamaran. Just haggle with the beach Boys!

* This hotel review was originally written in German by Franziska. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.8
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      5.0
      Suns
    • Disabled-friendly
      2.0
      Suns
  • Location and surroundings
    open close
    3.6
    Suns

    • Proximity to shopping areas
      3.0
      Suns
    • Transportation connection and available excursions
      3.0
      Suns
    • Restaurants & bars in the area
      3.0
      Suns
    • Other leisure activities available
      3.0
      Suns
    • Distance to the beach
      6.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    5.5
    Suns

    • Friendliness and helpfulness
      6.0
      Suns
    • Staff's knowledge of foreign language
      6.0
      Suns
    • Reception, check-in & check-out
      6.0
      Suns
    • Competence (handling complaints)
      4.0
      Suns
  • Gastronomy
    open close
    3.8
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      5.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    4.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      3.0
      Suns
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      3.0
      Suns
  • Room
    open close
    3.8
    Suns

    • Cleanliness & linen change
      3.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      4.0
      Suns

Hotelier's comment

Dear Franziska,

Thank you for your review and indeed with this comments we would like to thank you as this helps us to improve our services.

The newly renovated rooms have turned out very nice as you have mentioned and now we have over 60% of the hotel with new rooms. We do plan to upgrade our standard rooms in the near future.

Regarding the food comment I do not understand as all our menus for dinner we always have seafood dishes whether we have the sit down a la carte or buffet menus.

We agree that the beach seller problem can be very overpowering and extremely annoying however we have found that if you are firm with them in saying "No, I do not wish to purchase anything" they will leave you alone. Unfortunately as you go down the beach there are more sellers. Every month we meet with the Beach sellers together with the authorities to do a beach cleaning exercise and here we also do remind them of not over selling so much. At the end of this month I will ready your comments to them and hopefully they will learn from this.

Andrew Muir
General Manager

Additional info concerning your hotel review Hotel Severin Sea Lodge

What type of room did you review? Bungalow Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Jahn Reisen

Was the review helpful for you? Yes No


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