Hotel review Hotel Sonia Village

by Catherine2010-08-011.08333333333



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From: No details
Age: 26-30
Travel time: in August 10
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 1.3

Totally disappointed

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Hotel
1.0
Suns

The photos of the hotel on its internet site are totally misleading.
The hotel room is very simple, inadequate - doesn't justify its price.
Rooms haven't been renovated for a long time. In our case the door didn't lock - needed to change room.
Different prices for Greeks and international tourists (unfair)
The services provided are very poor, and none of them was included in the price (extra charge for wi-fi internet connection, sunshades and sunbeds and even water). Very poor food quality. Questionable hygiene and cleanliness.
Guests mainly from Balkan countries, and mainly families.


Location
2.0
Suns

Close to the beach, but the beach isn't up to the standards.
No shopping or nightlife facilities in the area - nothing interesting to do, nowhere to go, unless you are willing to travel long distances by car.


Service
1.0
Suns

Most members of the staff are not trained and in some cases unfriendly and frowned. Most of them are foreigners which are unable to communicate in Greek (problem for Greek tourists).
Poor room cleaning. Found problems in the bathroom - had to complain.


Gastronomy
1.0
Suns

There is a restaurant and a cafe in the hotel premises.
The hotel restaurant has a depressing atmosphere and the quality of the food was very poor. One day over breakfast we saw that they served the remaining salad from the previous day's dinner. No water is served in the restaurant, not even on breakfast, as you have to buy bottled water yourself. In another case there was no one to inform us what the sauces served consisted of - big problem in case anyone is allergic or something.
The hotel cafe is much better though and the staff working there much more friendly and helpful. Food and drinks served in the cafe though, are not included in the price.


Sport & Entertainment
1.0
Suns

No free internet access. You have to pay an extra charge for it, and even if you do, the range doesn't reach the rooms (!)
The pool photos on the internet site are misleading. The pool is very small, a pond actually, and it is suitable only for children. The hygiene of the water is questionable (there is a hygiene certificate visible on the reception counter, valid through 2009 !!)
Sunbeds and sunshades, ARE NOT INCLUDED IN THE PRICE!!!!! There's an extra charge for those too!!!


Room
2.0
Suns

The Size of the rooms was small and the equipment of those was very poor and inadequate. The furniture were old-fashioned (matter of taste I suppose) and the air-conditioning didn't function properly.
The hotel site mentions that the last renovation was in 2003 but that's questionable (either way that's 7 years ago)


Tips and recommendations

No value for money whatsoever!!! The overall problem is that the hotel was overpriced for the services and the facilities provided. Customers who book through a travel agency may get better offers at lower prices but those who book individually are taken advantage of! On top of that we got the worse possible treatment when we complained upon check-out, and we were threatened to pay more than the agreed amount in case we checked-out of the hotel earlier!


Legend: 6 suns= excellent… 1 sun= very poor

Additional info concerning your hotel review Hotel Sonia Village

What type of room did you review? Double room Special offer with view Sea/lake
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Very poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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