Hotel Superclubs Breezes Panama Resort
Hotel review Hotel Superclubs Breezes Panama Resort
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Age: 41-45
Travel time: in July 11
I travelled as: Family
Children: 2
Duration: 3-5 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 1.7
Poor food, not accomodating managers, poor rooms
Enlarge letters A A Downsize letters A AThe hotel looks impressive when we saw the photos, but the first warning sign was when making the reservation - they billed the trip on the phone and said no refunds. When we got there, the service was non-existant - we were expected to take the luggage to the room. After asking (and receiving rude and condescending treatment from the manager), we got someone to help.
The food was poor to adequate and the lack of selection was not what we would have expected. One of the kids got sick and we were told we would have to pay more for the person there to even look at him.
The rooms have a tile floor that gets wet because of humidity - and it is dangerous and you can easily slip. The ocean in front of the hotel is dirty - with pieces of something floating, full of jelly fish and not something you would want kids swimming in.
Similar to the management style of the hotel - they "take no responsibility or even have a life guard" for anyone swimming.
After several run ins and seeing no flexibility for the well being of guests in the hotel with the managers, I would not recommend this. Usually the managers do all they can at nice hotels in Miami, SF, around the world. Not so here.
Summary - horrible service, poor food, poor room - don't stay.
Location
The forest is nice, the beach sand is soft, but as mentioned above, the water is full of jelly fish - yes we were stung and the hotel staff charges for each consult with their medical staff. They have a section for swimming that you'd think was safe.
The managers are rude, condescending and act like you should be working for them the way they treat you. Not what one would expect in what classifies itself as a 5 star resort.
Gastronomy
Poor food, repeated and the Japanese restaurant has portions 1/4 the size of what you'd get at a normal restaurant. If they make a mistake serving something - forget about asking for a change as their management rule is only one per person even if them screw up your order.
Sport & Entertainment
Pool is nice, entertainment again (management is rude and condescending when asked to do something small with entertainment to please guests).
Room
Small room, no curtain (light enters early morning), and requests to management for anything are again not received too well.
Additional info concerning your hotel review Hotel Superclubs Breezes Panama Resort
| What type of room did you review? | Double room Superior with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
