Hotel The Paramount

Close to Times Square and the Theatre District

I stayed at this hotel for two nights in December after a Carribean cruise. A reward after my retirement after 30 years as a Police officer.
We arrived very early on the Friday morning and were quickly checked into our room. A good start as we wanted as much time as we could to explore New York. We had booked a double room via a travel agent who we have used for many of our holidays. On entering our room we were confronted by a single bed. I asked a chambermaid on the floor what type of room this was, and she confirmed it was a single room.(She did not see my partner in the room.)
I returned to the reception and spoke to the lady who checked us in. I stated that there had been a mistake and we had been given a single room, and the room was not a double room as stated on the booking form which i had with me. At this point she stated that the room was a double room. I pointed out the fact that if it was a double bed why was there only one set of pillows, and invited her to come and look at the bed. She merely stated that she had worked there 6 years and she knew her rooms.
I informed her that i had spoken to a chambermaid who confirmed to me it was a single room.
On being confronted with this she changed her tact by stating that i had got what had been ordered by my travel agent. Basically she put the blame on them.
I stated that the room was not suitable, confirmed to her that it was a single room and a double room had been booked. She checked the system and stated that a twin room was available for an extra $30 per night. I reluctantly accepted this offer.
I returned to my partner who was still in the single room. Outside was what turned out to be one of the senior bell boys. I asked him what type of room i had been given. He could see my partner. He would not say what type of room it was.
On returning to the UK i spoke to my travel rep, who along with a New York agent confirmed a double room had been booked. Despite being contacted several times the Hotel have refused to reply. To me that says it all.
I can only assume that this was an attempt to extract more money from their visitors by the Hotel. In fact they only got $30 extra off me for the two nights as i made my feelings known to the staff who said i could have the room for £15 per night extra.
As i knew that this was a con i did not eat, drink or spend any more money at this hotel.
If they had offered an upgrade when i arrived, showed me the twin room, i would have taken up their offer. They would have got the $60 per night, plus breakfasts drinks etc for two nights.
My travel agent has refunded my extra outlay at this hotel as gesture of good will.

Small rooms, be aware that you may not get what you order.