Hotel Unter den Linden
Hotel review Hotel Unter den Linden
The review was read 1214 times.
1 / 1 User (100%) finds this review helpful.
1 / 1 User (100%) finds this review helpful.
From: Germany
Age: 46-50
Travel time: in April 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 3.8
Age: 46-50
Travel time: in April 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 3.8
Top hotel unter den linden *
Enlarge letters A A Downsize letters A AA small but fine hotel. Nice location. Pleasant well maintained.
Am disappointed, because despite complaint was settled on the one hand. The price diverges considerably from the offer on the other hand, it was a. the room posted 7.80 euros with coffee. This is what I call 'rip-off' time. The extra bed for our child was broken and was several times made in the night collapsed. The hotel had written after our return trip, and received no reply. Please Be Careful at the Book!
* This hotel review was originally written in German by Detlev. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinksnot rated
- Quality of food and drinksnot rated
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areasnot rated
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playground
- Room
- Cleanliness & linen change
- size of the roomnot rated
- Room amenities (TV, balcony, safe, etc.)not rated
- size of the bathroomnot rated
Hotelier's comment
Zunächst einmal freue ich mich darüber, dass Ihnen mein Hotel prinzipiell gut gefallen hat. Umso ärgerlicher ist es dann, wenn es für Sie zu Unannehmlichkeiten und Unklarheiten kommt.Leider hatten wir keine Möglichkeit, auf Ihre Mail des Gastes, da diese Bewertung schneller war. Die ordnungsgemäße Bearbeitung von Reklamationen kann einige Tage in ANspruch nehmen.
Das es zu Preisdifferenzen gekommen sein soll, ist natürlich bedauerlich aber leider für mich nicht mehr nachvollziehbar. Selbstverständlich hätten wir, hätte Sie direkt bei Abreise interveniert, eventuelle Fehler sofort und kulant reguliert. Dafür sind wir aber auf Ihr direktes Feedback angewiesen.
Das defekte Zustellbett ist in der Tat ärgerlich und wir haben dies umgehend aussortiert. Hier sind wir für schnelle Informationen des Gastes sehr dankbar, damit wir umgehend reagieren können.
Additional info concerning your hotel review Hotel Unter den Linden
| What type of room did you review? | Double room Standard with view Garden |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
