Hotel review Hotel Victoria-Lauberhorn

by Jan2010-12-013.41666666667



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1 / 1 User (100%) finds this review helpful.
From: Germany
Age: 41-45
Travel time: in December 10
I travelled as: Family
Children: 2
Duration: 1 week
Type of trip: Skiing and winter sports
Recommendation: No
Average rating of this review: 4.1

Decent hotel, poor service *

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A hotel in the best location in wengen. Acceptable Facilities. The service is hard. But that was it already. Mostly unskilled and ill-guided service staff. The kitchen is fully equipped with 'acceptable large kitchens level' still positive and for a hotel of this category not acceptable. The breakfast buffet is not worth mentioning-even here are largely prefabricated were processed. A pity, since the flaws with more personal commitment, Keartivität and attention to detail by management, without further avoidable.

* This hotel review was originally written in German by Jan. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    5.0
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      5.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    5.6
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      6.0
      Suns
    • Restaurants & bars in the area
      4.0
      Suns
    • Other leisure activities available
      6.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      6.0
      Suns
  • Service
    open close
    3.8
    Suns

    • Friendliness and helpfulness
      4.0
      Suns
    • Staff's knowledge of foreign language
      4.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      3.0
      Suns
  • Gastronomy
    open close
    3.0
    Suns

    • Variety of food and drinks
      2.0
      Suns
    • Quality of food and drinks
      2.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    4.3
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      4.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      4.0
      Suns
  • Room
    open close
    3.0
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      3.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      3.0
      Suns
    • size of the bathroom
      2.0
      Suns

Additional info concerning your hotel review Hotel Victoria-Lauberhorn

What type of room did you review? Family room Best price with view Rural landscape
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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