Hotel review Hotel Vila Gale Atlantico

by Helene & Frank2011-07-013.41666666667



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From: Germany
Age: 61-65
Travel time: in July 11
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.1

vacation in Portugal anytime again hotel never again *

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Hotel was already a bit getting old. Not all the staff gave a lot of effort the expectations of the guests to meet. The animation team was not in action. A little water aerobics, water polo and a little far too loud music by the pool and in the bar. The bar for so many guests in the evening was much too small. Often there were long waiting times had to take into account, since only one employee was there. The food was not four stars value. The selection was nothing special versatile. Only the salad buffet was always very delicious. The staff were often referred to. You must see it alone, there were always enough people in the service. At the pool bar there were friendly staff, the snack offer was good and tasty. It was prepared according to your wishes fresh. Hotel bus to Albufeira was free to use, we have also done. At the front desk there was evidence for the trip back and forth. The driver also guests without these documents was taken not in order. Therefor guests had to document wait until he came back from the hotel. We have experienced it personally. Also this time guests without any evidence before any other bus. Great if the bus to sit ten people, where this would exist only for eight people. The additional guests were Portuguese whatsoever, which you have not done everything for his fellow countrymen, if it weren't for a small tip in the slip lining their own pockets?-!

* This hotel review was originally written in German by Helene & Frank. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.0
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    5.0
    Suns

    • Proximity to shopping areas
      5.0
      Suns
    • Transportation connection and available excursions
      not rated
    • Restaurants & bars in the area
      not rated
    • Other leisure activities available
      not rated
    • Distance to the beach
      5.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    3.7
    Suns

    • Friendliness and helpfulness
      4.0
      Suns
    • Staff's knowledge of foreign language
      3.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      not rated
  • Gastronomy
    open close
    3.3
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    3.7
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      3.0
      Suns
    • Quality of the beach
      4.0
      Suns
    • Overall condition of the pool area
      4.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    5.0
    Suns

    • Cleanliness & linen change
      5.0
      Suns
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      5.0
      Suns

Additional info concerning your hotel review Hotel Vila Gale Atlantico

What type of room did you review? No details
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No details
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Alltours

Was the review helpful for you? Yes No


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