Hotel review Hotel Viva Cala Mesquida Club

by Karin2011-09-013



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From: Germany
Age: 26-30
Travel time: in September 11
I travelled as: Friends
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.6

No Four Stars Hotel! *

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First introdution: the hotel is a pure hotel for families! Singles/couples or have lost nothing there! We have also talked with some of the staff and the told us, the whole year to 90% families here. You can tell it also generally at the willingness to help, friendliness, etc., that if you don't have children with you, you almost ignored! The hotel area in the MESQUIDA club is already outdated. You can tell the decor and the mattresses! On request our mattresses exchanged, but even then we could see no improvement. You are quite worn. Just as it is with the beach chairs by the pool. It was hard, the whole day to beach chairs... What the negative point was, that on Tuesdays and Thursdays no cleaning took place. So what did I in a four stars hotel have never experienced anything like that! And so there were many things, from a four stars hotel is not used. Positive to mention is the beautiful beach Bay. Crystal clear water, nice fine sand and relatively clean. In our September the sea was warmer, than the pool:-)In the hotel area is not a lot going on. 200 meters away is a spar supermarket and a restaurant. In total there are five hotels in Cala MESQUIDA think. All in all, we were thankful former, although described as a pure hotel for families would be former. The price-performance ratio was not.

* This hotel review was originally written in German by Karin. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.5
    Suns

    • condition of the hotel
      3.0
      Suns
    • General cleanliness of the different areas
      3.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      4.0
      Suns
  • Location and surroundings
    open close
    3.6
    Suns

    • Proximity to shopping areas
      3.0
      Suns
    • Transportation connection and available excursions
      4.0
      Suns
    • Restaurants & bars in the area
      3.0
      Suns
    • Other leisure activities available
      3.0
      Suns
    • Distance to the beach
      5.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    3.0
    Suns

    • Friendliness and helpfulness
      2.0
      Suns
    • Staff's knowledge of foreign language
      3.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      3.0
      Suns
  • Gastronomy
    open close
    3.3
    Suns

    • Variety of food and drinks
      4.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      2.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      3.0
      Suns
  • Sport, entertainment & pool
    open close
    4.3
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      3.0
      Suns
    • Quality of the beach
      5.0
      Suns
    • Overall condition of the pool area
      4.0
      Suns
    • Child care or playground
      5.0
      Suns
  • Room
    open close
    4.0
    Suns

    • Cleanliness & linen change
      3.0
      Suns
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      3.0
      Suns

Hotelier's comment

Vielen Dank für Ihr Feedback. Wir haben Ihre Verbesserungsvorschläge an das Hotel weitergeleitet und werden diese Punkte in naher Zukunft verbessern. Wir hoffen Sie bald wieder in einem unserer Hotels begrüssen zu dürfen.

Ihr Viva Team

Additional info concerning your hotel review Hotel Viva Cala Mesquida Club

What type of room did you review? Apartment Standard with view Street
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Thomas Cook

Was the review helpful for you? Yes No


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