archived Hotel review Hotel Wengener Hof

by Les2010-03-014.25



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From: United Kingdom
Age: 51-55
Travel time: in March 10
I travelled as: Family
Children: none
Duration: 1 week
Type of trip: Skiing and winter sports
Recommendation: Yes
Average rating of this review: 5.1

Fantastic hotel and staff

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We haven't stayed in a hotel for a ski holiday for many years, generally preferring self catering. The Wengenerhof reminded us of how fantastic a hotel based ski holiday can be. When we arrived at the station, our cases and skis were immediately taken from us by the porter who loaded them onto his electric cart and gave us clear instructions on how to get to the hotel (only a short walk from the station). On arrival, the receptionist greeted us very warmly - she knew who we were and also introduced to her colleague. She then showed us up to our rooms (we had a double our son had a single). The rooms were lovely. The dble was very large and spacious; lots of storage cupboards; tea and coffee making facilities; balcony with an amazing view; large bathroom with 2 sinkes. Our luggage was delivered to the rooms and the skis to the ski room. On the latter point, we took advantage of the option to leave our skis in the sister Hotel the Silberhorn which gave us more flexibility for the station and cable car.
The meals were very well prepared and varied. Although 5 courses, they were all of a sensible size, and the salad course meant that we did keep a good balance. Breakfast was a buffet with a massive selection (inlduing Prosecco ).
The staff were friendly, helpful and available throughout the stay; the waiting staff were attentive but not invasive, and very proficient. The manager was a beaming, ever present, and helpful man.


Hotel review in categories

  • Hotel in general
    open close
    5.0
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    4.0
    Suns

    • Proximity to shopping areas
      3.0
      Suns
    • Transportation connection and available excursions
      5.0
      Suns
    • Restaurants & bars in the area
      3.0
      Suns
    • Other leisure activities available
      5.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      4.0
      Suns
  • Service
    open close
    6.0
    Suns

    • Friendliness and helpfulness
      6.0
      Suns
    • Staff's knowledge of foreign language
      6.0
      Suns
    • Reception, check-in & check-out
      6.0
      Suns
    • Competence (handling complaints)
      6.0
      Suns
  • Gastronomy
    open close
    5.5
    Suns

    • Variety of food and drinks
      5.0
      Suns
    • Quality of food and drinks
      6.0
      Suns
    • Atmosphere & furnishings
      5.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      6.0
      Suns
  • Sport, entertainment & pool
    open close
    4.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      4.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    6.0
    Suns

    • Cleanliness & linen change
      6.0
      Suns
    • size of the room
      6.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      6.0
      Suns
    • size of the bathroom
      6.0
      Suns

Additional info concerning your hotel review Hotel Wengener Hof

What type of room did you review? No details
Did the hotel meet the standards of its official catalogue description? No details
Does the hotel deserve its official star rating? No details
How would you describe the value for money? Excellent
Which tour operator did you travel with? No details

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