Hotel review Hotel Winzerhof

by Roman2011-10-013.5



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From: Germany
Age: 46-50
Travel time: in October 11
I travelled as: Family
Children: 1
Duration: 2 weeks
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 4.2

Winzerhof is overrated! *

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Hotel holiday-check-recommendation found: that's a good thing: location very good, and the pool was very good, quiet. What was not good: noisy website variety of buffets announcement turned out to be a buffet during the week, breakfast buffet always the same salad buffet and in the evening always the leftovers from the breakfast buffet. Welcome: 'there can not stand still, it must.' a warm welcome something different! Only two bath robes in the room, despite the fact that three guests are announced. A chain of hired bicycle on display, so not checked, if everything was in order. Negligence of the owners from, even in the staff (table cloth will not be exchanged, if dirty, but in the two-day rhythm!)! Unfortunately... Three or four stars for almost: No mini bar, no glasses in the room, light bulbs in the room will be changed only on demand. Altogether unfortunately disappointing. The owners care for regular guests, but new guests not really interested! We will definitely go back to the lowlands, but never again in the winzerhof!

Pictures/Videos to hotel review (Click picture to enlarge!)

Hotel review Hotel Winzerhof - Kaputte Duscharmatur!
Hotel review Hotel Winzerhof - So toll sind die Zimmer nicht...
* This hotel review was originally written in German by Roman. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.0
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    5.5
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      5.0
      Suns
    • Restaurants & bars in the area
      5.0
      Suns
    • Other leisure activities available
      6.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    3.3
    Suns

    • Friendliness and helpfulness
      3.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      3.0
      Suns
    • Competence (handling complaints)
      4.0
      Suns
  • Gastronomy
    open close
    2.8
    Suns

    • Variety of food and drinks
      2.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      3.0
      Suns
  • Sport, entertainment & pool
    open close
    5.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    4.8
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      5.0
      Suns

Hotelier's comment

Vielen Dank für Ihre Bewertung, die Kritiken haben wir zur Kenntnis genommen.
Wir möchten uns kurz zu den Punkten äußern:
Die Vielfalt des Buffets ist Ansichtssache und jeden Geschmack zu treffen nicht immer einfach.
Da Sie mit Ihrem Auto direkt in der Kurve anhielten, haben wir Sie nur darauf aufmerksam gemacht weg zu fahren, da wir aus Erfahrung wissen, dass die Auto LEIDER nicht langsam in die Kurve fahren, um einen Auffahrunfall zu vermeiden.
Normalerweise bekommen bei uns Kinder keinen Bademantel zur Verfügung, wenn Sie einen angefordert hätten, hätten wir Ihnen sofort einen ins Zimmer gebracht.
Zu den Fotos:
Leider haben wir nicht ganz verstanden, wo Sie den Teppichboden aufgerissen haben, jedoch befindet sich darunter sicher NUR der Leim und KEIN Schmutz, da dieser erst ausgetauscht wurde!

Wir wünschen Ihnen trotzallem eine gute Zeit.



Additional info concerning your hotel review Hotel Winzerhof

What type of room did you review? Double room Superior with view Pool
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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