Hotel Xaloc Resort

Hotel review Hotel Xaloc Resort

• by Kai2010-02-012.33333333333 Not yet registered What do you think? helpful not helpful

  From: Germany Age: 41-45 Travel time: in February 10 I travelled as: Couple Children: none Duration: 3 weeks Type of trip: Beach holiday Booked via: Individual Recommendation: No Average rating of this review: 2.8 Read: 41 times

Theft and disinterest

• We stayed in the hotel for 3 weeks. The cabanas are very dark, so reading after sunset is kind of difficult. We had in 3 weeks 4 days of hot water.
  The promised Internet worked 3 days in 3 weeks!!
  The restaurant is badly organized. We were there with two couples. The waiter asks one persons order and turns around and you have to tell him that there 3 more persons, that would like to order too.
  Or you order at the beach, where sometimes they have service and just 2 thirds of your order comes. The rest doesn`t come, although you would like to have it. The waiters shift is over, so who cares.
  There were people waiting 2 hours for a club sandwich!!!!
  At least 3 people got robbed. In our case approx. 900 ,- Dollars.
  Don`t get me wrong, this can happen all around the world and we are travelling for 4 years now (6 months in Mexico).
  The point is that the staff was not interested in the missing money. They even implied that perhaps you have an insurance, where you want to make some money.
  Even after more and more people reported missing money, they were not interested. Same with the police.
  Don`t go there!!!!
  And we don`t mean the island, it`s beautiful. Just don`t go in this hotel!!!!
  
  

Hotel review in categories

• • Hotel in general
    
    2.8

    Suns
    • condition of the hotel
      3.0

      Suns
    • General cleanliness of the different areas
      3.0

      Suns
    • Family friendliness
      4.0

      Suns
    • Disabled-friendly
      1.0

      Suns
  • Location and surroundings
    
    2.6

    Suns
    • Proximity to shopping areas
      1.0

      Suns
    • Transportation connection and available excursions
      2.0

      Suns
    • Restaurants & bars in the area
      3.0

      Suns
    • Other leisure activities available
      3.0

      Suns
    • Distance to the beach
      4.0

      Suns
    • Distance to ski lift
      not rated
  • Service
    
    3.0

    Suns
    • Friendliness and helpfulness
      4.0

      Suns
    • Staff's knowledge of foreign language
      3.0

      Suns
    • Reception, check-in & check-out
      4.0

      Suns
    • Competence (handling complaints)
      1.0

      Suns
  • Gastronomy
    
    2.8

    Suns
    • Variety of food and drinks
      2.0

      Suns
    • Quality of food and drinks
      4.0

      Suns
    • Atmosphere & furnishings
      2.0

      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      3.0

      Suns
  • Sport, entertainment & pool
    
    2.5

    Suns
    • Leisure activities (sauna, tennis, entertainment, etc.)
      1.0

      Suns
    • Quality of the beach
      6.0

      Suns
    • Overall condition of the pool area
      2.0

      Suns
    • Child care or playground
      1.0

      Suns
  • Room
    
    3.0

    Suns
    • Cleanliness & linen change
      4.0

      Suns
    • size of the room
      4.0

      Suns
    • Room amenities (TV, balcony, safe, etc.)
      1.0

      Suns
    • size of the bathroom
      3.0

      Suns

Additional info concerning your hotel review Hotel Xaloc Resort

• What type of room did you review?	Bungalow Superior with view Pool
  Did you book a special offer?	No
  Did the hotel meet the standards of its official catalogue description?	No, worse
  Does the hotel deserve its official star rating?	No, worse
  Were you satisfied with the tour operator?	No details
  How would you describe the value for money?	Rather poor
  Where was your holiday booked?	Individual
  Which tour operator did you travel with?	No tour operator
  Where do you want to travel to next?	No details
  How often do you travel each year?	More than 8 times

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