Service good, room bad

Hotel review Hotel Zum Zeppelin

by Nadja2010-08-013.33333333333

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From: Germany
Age: 31-35
Travel time: in August 10
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 4

Service good, room bad *

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We had a very small room in guesthouse on the ground floor. At first glance it was okay, but when taking a closer look, we found mold in the bathroom, broken tiles and stains on the carpet in the sleeping area. It was very musty in the room, so, we had to first air, which was unfortunately not for long, since we were by the window could easily enter. It was also very noisy, as the busy main road directly in front of the window was. Full laundry bags of dirty linen other guests, there was in the hallway around, even at night in front of our door, which we found not very appealing.
The staff in the restaurant and at the front desk were very friendly and courteous, breakfast was okay, but we were not so comfortable. 69 euro were too much money!

* This hotel review was originally written in German by Nadja. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.0
Suns
- condition of the hotel
  3.0
  Suns
- General cleanliness of the different areas
  3.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

4.0
Suns
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  4.0
  Suns
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

6.0
Suns
- Friendliness and helpfulness
  6.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  6.0
  Suns
- Competence (handling complaints)
  not rated
Gastronomy

3.8
Suns
- Variety of food and drinks
  4.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  3.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

3.0
Suns
- Cleanliness & linen change
  not rated
- size of the room
  2.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  3.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review Hotel Zum Zeppelin

What type of room did you review?	Double room Standard with view Street
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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