Good location, unfriendly operator

archived Hotel review Hotel zum Adler

by Mika2009-12-012.5

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1 / 1 User (100%) finds this review helpful.

From: Germany
Age: 31-35
Travel time: in December 09
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 3

Good location, unfriendly operator *

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The hotel is located in a quiet area and convenient to downtown. Destinations are all within easy reach. The facilities of the hotel does not correspond to two stars.
Absolutely negative to say, the hotel is the boss. Because of ill health we had to leave a day early. The room can be rented due to the early check out (8:00 A. M.) definitely stay here. At the reception we were told, the manager (was not in the hotel) would have to choose, whether there could be a price reduction. After a long telephone discussion with the operator, we were producing rather threadbare arguments unfreundlichst and pointed out, that it could be a reduction in costs.
The hotel is probably right but customer behavior or accommodating different. The next time we will book a different Hotel.

* This hotel review was originally written in German by Mika. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

2.5
Suns
- condition of the hotel
  2.0
  Suns
- General cleanliness of the different areas
  3.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

4.5
Suns
- Proximity to shopping areas
  6.0
  Suns
- Transportation connection and available excursions
  5.0
  Suns
- Restaurants & bars in the area
  3.0
  Suns
- Other leisure activities available
  4.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

2.0
Suns
- Friendliness and helpfulness
  2.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  3.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

2.0
Suns
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  2.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  not rated
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

3.8
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  3.0
  Suns
- size of the bathroom
  4.0
  Suns

Hotelier's comment

Liebe Leser, Liebe Gäste,

meistens schreibt dann eine Bewertung, wenn man unzufrieden ist. Man sollte sich aber gut vorstellen, dass es tausend andere Gäste gibt, die zufrieden sind, geben aber einfach keine Bewertung ab.

Auf alle Fälle gab es viele Sachen, die tatsächlich geändert werden musste und sie wurden auch geändert. Das Hotel wurde Anfang 2011 komplett renoviert, es gibt eine neue Unternehmensleitung, die sehr großen Wert auf die Qualität legt.

Die Zimmer und Bäder sehen so aus, wie auf den Fotos, renoviert und in einem sehr gepflegten Zustand.

Wir entschulden uns für alle unangenehme Erfahrung und garantieren Ihnen, dass unser Preis-Leistungs-Verhältnis im Vergleich zu anderen Häusern in unserer Stadt sehr gut ist.

Probiere Sie mal selbst, statt anderen zu glauben :)
Vielen Dank
Ihr Hotel Adler

Additional info concerning your hotel review Hotel zum Adler

What type of room did you review?	Double room with view Courtyard
Did the hotel meet the standards of its official catalogue description?	No details
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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