Hotel review Hyannis Harbor Hotel

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by Andreas2011-08-012.16666666667
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Member since 11/1/09
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From: Germany
Age: 46-50
Travel time: in August 11
I travelled as: Family
Children: 4
Duration: 1-3 days
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.6

Insolence! *

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We stayed in many United States holiday yet never experienced something like that. We had two rooms reserved, the room of our four children was very marginal, especially cleanliness, condition decor etc. Our room however was a joke: there was extremely dirty and smelled of urine so, that it was unusable, unbearable. The complaint was dismissed very unfriendly, the replacement room (after a long discussion) smelled was only to old, moddrig, damp. Bet, the sheet was not changed. In the clothes, disgusting! Has the route No quality. Grounds and pool were new, the rooms can be none of the Organizer've ever been.

* This hotel review was originally written in German by Andreas. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.0
    Suns

    • condition of the hotel
      3.0
      Suns
    • General cleanliness of the different areas
      3.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    3.2
    Suns

    • Proximity to shopping areas
      2.0
      Suns
    • Transportation connection and available excursions
      1.0
      Suns
    • Restaurants & bars in the area
      4.0
      Suns
    • Other leisure activities available
      5.0
      Suns
    • Distance to the beach
      4.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    1.7
    Suns

    • Friendliness and helpfulness
      2.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      2.0
      Suns
    • Competence (handling complaints)
      1.0
      Suns
  • Gastronomy
    open close
    3.5
    Suns

    • Variety of food and drinks
      4.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      2.0
      Suns
  • Sport, entertainment & pool
    open close
    2.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      2.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    2.3
    Suns

    • Cleanliness & linen change
      1.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      2.0
      Suns
    • size of the bathroom
      2.0
      Suns

Additional info concerning your hotel review Hyannis Harbor Hotel

What type of room did you review? Double room Superior with view Rural landscape
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Very poor
Which tour operator did you travel with? Dertour

Was the review helpful for you? Yes No


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