IFA Dunamar Hotel
Hotel review IFA Dunamar Hotel
The review was read 1601 times.
1 / 2 User (50%) finds this review helpful.
1 / 2 User (50%) finds this review helpful.
From: Germany
Age: 61-65
Travel time: in October 11
I travelled as: Solo/single
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.4
Age: 61-65
Travel time: in October 11
I travelled as: Solo/single
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.4
The trip into a disappointment *
Enlarge letters A A Downsize letters A AMy booking the Reisebüro1, bidet, BK, ND, megabyte. My arrival was delayed about 18 o'clock. At the front desk I was given a room (converted uncovered, room 828, the room is not included in the official Fluchtplan of the hotel! I have told all my bags. The next day the booked room first after massive complaints. The manager has the reservation in the computer. I was with a bottle of sparkling wine (wine) calmed. I had expected the refund for the poor quality room. The rooms are sterile equipped. Television stations RTL Vox USWgegen partly fee-ZDF and sat free. Altogether too little staff, it was not. I have to say I had been in the dunamar. But under the new leadership, an impertinence.
* This hotel review was originally written in German by Hannelore. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the areanot rated
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr Geehrte Frau Hannelore,Vielen Dank, dass Sie sich die Zeit genommen haben, über Ihre Eindrücke in unserem Hotel zu schreiben und nochmal unsere Entschuldigung für die entstandenen Missverständnis während Ihres Aufenthaltes.
In Sachen das SST-Zimmer 828 (Einzel-Standardzimmer): entgegen dem, was Sie schreiben, gehört es Natürlich zu unsere Offiziellen Zimmer und ist inbegriffen in unsere Fluchtplan des Hotel!
Wir hoffen Sie bald wieder begrüßen zu dürfen und danken Ihnen dass Sie unser Hotel für Ihren Urlaub auf Gran Canaria ausgewählt haben.
Mit freundlichem Grüßen,
Alexander/Gästebetreuung
Additional info concerning your hotel review IFA Dunamar Hotel
| What type of room did you review? | No details |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | Jahn Reisen |
