Kempinski Hotel Gravenbruch
Hotel review Kempinski Hotel Gravenbruch
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Age: 26-30
Travel time: in December 11
I travelled as: Family
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 3.2
Never five plus stars! *
Enlarge letters A A Downsize letters A AI don't know how this hotel to a classification of five stars+ has come... All in all a little disappointing, but still refundable, because at least the rooms (comfort room) newly renovated. In need of renovation is however the swimming pool, as well as the whole of the 'spa'. Furthermore, probably forgot to renew the plumbing. If you turn the water in the bathroom, then a brown yellow Wasserschwal contrary. Disgusting-and can have a wash?! Charging you a picture of high. The new year's Eve package used. The new year's Eve-event itself was very good. Quality and service at dinner was very good. Conclusion: more shine than reality. The hotel resting on the name from Kempinsiki. I would recommend this hotel to a double room up to a maximum of 130 euros conditionally recommendable. Wellness travel for the hotel is not suitable. Drink prices total excessive. No five stars bed.
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Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Vielen Dank an Sie "Stephan" für Ihre Bewertung auf dem Portal Holidaycheck! Es freut uns, dass Ihnen unsere Silvestergala "Die goldenen Zwanziger" gefallen hat und bedauern auf der anderen Seite Ihre Unzufriedenheit mit dem Hotelzimmer sehr.In den letzten 2 Jahren hat sich schon viel verändert und verbessert und der jetzige neue Eigentümer (seit einem Monat) wird diese Entwicklung noch verstärkt weiterführen. Aufgrund der älteren Bauweise des Hauses lässt sich leider das verfärbte Wasser nicht immer verhindern, aber es wird mit Hochdruck an einer Lösung gearbeitet.
Wir wünschen Ihnen noch ein frohes neues Jahr und verbleiben mit freundlichen Grüßen!
Ihr Kempinski Hotel Gravenbruch Frankfurt - Your City Resort
Additional info concerning your hotel review Kempinski Hotel Gravenbruch
| What type of room did you review? | No details |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
