Kempinski Hotel Gravenbruch
Hotel review Kempinski Hotel Gravenbruch
Age: 31-35
Travel time: in September 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 4.8
Old-expectations were higher! *
Enlarge letters A A Downsize letters A AUnfortunately I couldn't see the five stars. Here is the name was program. Such a run-down, small room in a five star hotel I have not seen! Saggy mattress, abgesplitterter door frames, feuchtigkeitsflecken on the ceiling over the bathtub, tube tv, ...) a photo of this room is unfortunately anywhere deposited with image. Without knocking a staff of the service personnel in my room. I came from the bathroom! In the evening and the staff were very inattentive and slow charging for drinks. On a party it is natural for me, that is not always refilled and, that you sit empty glasses and the service over the horizon. From the breakfast I was not satisfactory. It was of a good quality and the choice was large enough. In comparison to other five star hotels I missed here, for example, omelet station, a waffle stations and a glass of champagne is also not uncommon. Empty coffee pot and milk was not refilled. Staff at the check-in was very friendly, pool/spa area was very beautiful. ambience in the lobby and for Kempinski meaningful. Nothing to do with five stars and recommendation only, if you have an event.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areasnot rated
- Transportation connection and available excursions
- Restaurants & bars in the areanot rated
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrte "Kirsten",wir danken Ihnen, dass Sie sich die Zeit genommen haben Ihr Feedback auf Holidaycheck einzustellen.
Über Ihre positiven Erfahrungen an der Rezeption und in unserem Wellnessbereich haben wir uns sehr gefreut. Auf der anderen Seite nehmen wir Ihre Anmerkungen zu unseren Zimmern und dem Service sehr Ernst und möchten uns für die Ihnen entstandenen Unannehmlichkeiten in aller Form entschuldigen!
Zum Frühstück (außer Messezeiten) bieten wir auf kleinen Menükarten verschiedenste Eierspeisen, frische Pfannkuchen und Waffeln an, welche beim Servicepersonal bestellt und dann a la minute in unserer Küche zubereitet werden. In einem Kühler am Buffet offerieren wir Mineralwasser und Kempinski-Sekt für alle Frühstücksgäste. Wir haben Ihre Bewertung zum Anlass genommen, um die Sichtbarkeit dieser Angebote durch den zuständigen Abteilungsleiter zu überprüfen.
Mit freundlichen Grüßen
Ihr Kempinski Hotel Gravenbruch Frankfurt - Your City Resort
Additional info concerning your hotel review Kempinski Hotel Gravenbruch
| What type of room did you review? | Single room Standard with view Garden |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
