Kempinski Hotel Gravenbruch
Hotel review Kempinski Hotel Gravenbruch
The review was read 1108 times.
From: Germany
Age: 26-30
Travel time: in August 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 4
Age: 26-30
Travel time: in August 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 4
Tchibo travel wellness *
Enlarge letters A A Downsize letters A AFor a five star Kempinski Hotel a disappointing weekend. In any way with the Kempinski Hotel in Munich comparable. Long ways, small breakfast buffet, little squares and registered gluten-free bread rolls were missing.
The staff was very friendly, but the hotel is in the 80er stranded.
* This hotel review was originally written in German by Heiko. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter "Heiko",wir danken Ihnen für Ihr kurzes Feedback auf Tripadvisor und freuen uns über die positiven Wahrnehmungen ihrerseits in Bezug auf unser Servicepersonal.
Wir möchten uns gleichzeitig für Ihre Erfahrungen im Restaurant entschuldigen und bedauern sehr, dass wir Ihre Erwartungen nicht erfüllen konnten. Ihre Anmerkungen haben wir an die entsprechenden Abteilungsleiter zur Kenntnissnahme und Verbesserung weitergeleitet.
Wir würden uns freuen, wenn Sie bei Ihrem kommenden Besuch in Frankfurt wieder das Kempinski Hotel Gravenbruch auswählen würden und verbleiben bis dahin
mit freundlichen Grüßen
Ihr Kempinski Hotel Gravenbuch Frankfurt - Your City Resort
Additional info concerning your hotel review Kempinski Hotel Gravenbruch
| What type of room did you review? | Double room Standard with view Garden |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
