Mercure Hotel Kaiserhof Frankfurt City Center
Hotel review Mercure Hotel Kaiserhof Frankfurt City Center
The review was read 720 times.
From: Germany
Age: 31-35
Travel time: in April 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: Yes
Average rating of this review: 5.7
Age: 31-35
Travel time: in April 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: Yes
Average rating of this review: 5.7
Mercure Standard *
Enlarge letters A A Downsize letters A AWe stayed for a weekend trip to Frankfurt, and before we knew already from various business Mercure. The comfort was just as the friendly staff and wide and good breakfast buffet in this Mercure standard. Since this house with 76 rooms of the smaller is this Hotel Mercure a proper restaurant but therefor a central location. The outside of the hotel (except entrance-it was new) did not make such a good impression as the facade was already older. Inside the hotel, but everything was very well maintained. Thanks to the front desk staff for all questions are always ready a competent answer.
* This hotel review was originally written in German by Lorietta. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinksnot rated
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Lieber Gast,Vielen Dank, daß Sie sich die Zeit genommen haben Ihre Eindrücke über Ihren Aufenthalt bei uns im Mercure Hotel Kaiserhof Frankfurt zu dokumentieren.
Die in die Jahre gekommene Fassade ist bereits bei uns mit einer großen Priorität zur Renovierung vorgemerkt. Leider gibt es hierzu noch keine genaueren Details aber wir werden unser bestes geben dies Zeitnah umzusetzen. Wir freuen uns dennoch sehr, daß Sie die Zeit bei uns genossen haben und mit unseren Serviceleistungen zufrieden waren. Ihr feedback ist für uns von großem Interesse, zeigt uns daß wir in unserem Handeln auf dem richtigen Weg sind.
Mit besten Wünschen
Scott F. Thaxton
Marketing & Operations Manager
Additional info concerning your hotel review Mercure Hotel Kaiserhof Frankfurt City Center
| What type of room did you review? | Double room Standard |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Excellent |
| Which tour operator did you travel with? | No details |
