Hotel review Mövenpick Resort & Spa El Gouna

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by Jürgen2011-12-014.5
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Member since 9/25/11
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From: Germany
Age: 41-45
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 5.4
Proof of booking provided

perfect holiday, even for wheelchair users! *

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We have a wonderful week in a very well-kept house is facing. I had my scooter and could easily get everywhere, even on the beach (very window surface). The willingness to help of the staff was exemplary. The food in the three la carte restaurants was extremely good and you can tell the international stamp of the group. The buffet restaurant we primarily for breakfast used (great sweet food selection). The evening à la carte however. Drawbacks of the habits of the serving the staff make (for example, double-glass for those red wine, clearing, although not all are). Only Touches. The friendliness of the staff was never to complain about. The service, the place was December before, you have to stay 'clumsy' and a 'random' call.

Pictures/Videos to hotel review (Click picture to enlarge!)

Hotel review Mövenpick Resort & Spa El Gouna - In der Gartenanlage
Hotel review Mövenpick Resort & Spa El Gouna - Blick in die Anlage
Hotel review Mövenpick Resort & Spa El Gouna - Am Strand
Hotel review Mövenpick Resort & Spa El Gouna - Blick in die Anlage
* This hotel review was originally written in German by Jürgen. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    5.5
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      6.0
      Suns
    • Disabled-friendly
      6.0
      Suns
  • Location and surroundings
    open close
    5.0
    Suns

    • Proximity to shopping areas
      4.0
      Suns
    • Transportation connection and available excursions
      5.0
      Suns
    • Restaurants & bars in the area
      5.0
      Suns
    • Other leisure activities available
      5.0
      Suns
    • Distance to the beach
      6.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    6.0
    Suns

    • Friendliness and helpfulness
      6.0
      Suns
    • Staff's knowledge of foreign language
      6.0
      Suns
    • Reception, check-in & check-out
      6.0
      Suns
    • Competence (handling complaints)
      6.0
      Suns
  • Gastronomy
    open close
    5.5
    Suns

    • Variety of food and drinks
      6.0
      Suns
    • Quality of food and drinks
      6.0
      Suns
    • Atmosphere & furnishings
      5.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    open close
    4.5
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      3.0
      Suns
    • Quality of the beach
      5.0
      Suns
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      5.0
      Suns
  • Room
    open close
    5.8
    Suns

    • Cleanliness & linen change
      6.0
      Suns
    • size of the room
      6.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      6.0
      Suns

Hotelier's comment

Sehr geehrter Herr Juergen.
Besten Dank fuer Ihren Besuch sowie Ihre positive Bewertung. Es freut uns zu lesen, dass Sie einen schoenen Urlaub in unserem Hotel verbracht haben und wir Ihren Erwartungen bezueglich Freundlichkeit der Mitarbeiter sowie Qualitaet und Angebot der Kueche gerecht werden konnten. In der Tat ist unser Hotel barrierefrei und saemtliche Einrichtungen wie Restaurants, Pools und Strand koennen mit Hilfe von Rampen oder einem der 4 Fahrstuehle erreicht werden. Das Hotel verfuegt ueber 15 rollstuhlgaengige Zimmer, die im voraus bei unserer Gaestebetreuung guestrelations.elgouna@moevenpick.com angefragt werden koennen. Gerne hoffen wir, Sie bald wieder einmal in unserem Hotel begruessen zu koennen.
Freundliche Gruesse und ein Gutes Neues Jahr.
Brigitte Gobran, Public Relations Manager

Additional info concerning your hotel review Mövenpick Resort & Spa El Gouna

What type of room did you review? Double room Economy with view Pool
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? Yes
How would you describe the value for money? Excellent
Which tour operator did you travel with? Dertour

Was the review helpful for you? Yes No


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