Hotel review Mosaique Hotel El Gouna

Profile picture claudiaausköln
by Claudia2011-12-013.5
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Member since 4/16/09
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The review was read 519 times.
From: Germany
Age: 41-45
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 4.2

Peace and relaxation, but not more *

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We wanted to relax and it was very good. El gouna is a pure retort, everything was, but there are also only Max 2-storey building, as well as this hotel. We booked a junior suite, but it was just a slightly larger double room. A shame. The balcony was large enough, but since he was considered, we never had sun. The bed was large but very hard and I had constantly back pain. The shower drain didn't work, right at the first time the bathroom was flooded, we have the at the front desk reported it, it was cleaned immediately, but not fixed. Extensive showers was not possible. Oh yes, we wanted a room with a view of the new port, but apparently none was free, so we had a view of the pool. The service by the pool was not so excellent and left for new year's Eve to new year's and there was almost no waiter reachable. The food was delicious, but it was the same every day only in converted Form.4-star? It was more like a three star

* This hotel review was originally written in German by Claudia. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    5.0
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    4.0
    Suns

    • Proximity to shopping areas
      4.0
      Suns
    • Transportation connection and available excursions
      4.0
      Suns
    • Restaurants & bars in the area
      5.0
      Suns
    • Other leisure activities available
      not rated
    • Distance to the beach
      3.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    4.8
    Suns

    • Friendliness and helpfulness
      5.0
      Suns
    • Staff's knowledge of foreign language
      4.0
      Suns
    • Reception, check-in & check-out
      5.0
      Suns
    • Competence (handling complaints)
      5.0
      Suns
  • Gastronomy
    open close
    4.0
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    open close
    3.3
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      2.0
      Suns
    • Quality of the beach
      4.0
      Suns
    • Overall condition of the pool area
      4.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    4.0
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      4.0
      Suns

Additional info concerning your hotel review Mosaique Hotel El Gouna

What type of room did you review? Junior Suite with view Pool
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? FTI

Was the review helpful for you? Yes No


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