archived Hotel review Panoramahotel Lilienstein

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by Constanze2009-10-011.83333333333
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Member since 11/9/09
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The review was read 423 times.
7 von 7 User (100%) finden diese Bewertung hilfreich.
From: Germany
Age: 36-40
Travel time: in October 09
I travelled as: Family
Children: 2
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 2.2

Disaster! *

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Unfortunately this hotel not yet understood, that customer satisfaction is an essential aspect, in order to return. We had two rooms on the top floor of comfort, despite the heating stage five were freezing (this note at the first snow and with two small children!). The cleanliness left to be desired in all rooms. Criticism is not itself ran. The dinner menu is something to get used to, but you could argue about the taste. Positive to mention is the breakfast, where there is a very good choice. Caution at the room. There was a rude awakening with the bills. Price per person and not price per room, as it is. Conclusion: in front of the next hotel booking I read the hotel evaluation.

* This hotel review was originally written in German by Constanze. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    2.0
    Suns

    • condition of the hotel
      2.0
      Suns
    • General cleanliness of the different areas
      2.0
      Suns
    • Family friendliness
      2.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    1.3
    Suns

    • Proximity to shopping areas
      1.0
      Suns
    • Transportation connection and available excursions
      1.0
      Suns
    • Restaurants & bars in the area
      1.0
      Suns
    • Other leisure activities available
      2.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    1.0
    Suns

    • Friendliness and helpfulness
      1.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      1.0
      Suns
    • Competence (handling complaints)
      1.0
      Suns
  • Gastronomy
    open close
    3.3
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    3.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      3.0
      Suns
  • Room
    open close
    2.8
    Suns

    • Cleanliness & linen change
      1.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      2.0
      Suns
    • size of the bathroom
      4.0
      Suns

Additional info concerning your hotel review Panoramahotel Lilienstein

What type of room did you review? Double room Superior with view Rural landscape
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Very poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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