Pentahotel Kassel
Hotel review Pentahotel Kassel
The review was read 556 times.
From: Germany
Age: 31-35
Travel time: in September 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 2.9
Age: 31-35
Travel time: in September 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 2.9
Outside Hui, inside yuck *
Enlarge letters A A Downsize letters A AOld rooms, new linings (trendy) in the integrated, typical hotel chains concept. The bed and desk okay. The service was found good enough, (old) in the bath, the shower was not possible, was broken. First of all, there was a disgusting broth came out, apparently not examine before the room, it will be awarded before! The complaint was not considered large, the interested wasn't't really...
* This hotel review was originally written in German by Christian. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinksnot rated
- Quality of food and drinksnot rated
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areasnot rated
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Hotelgast,Vielen Dank das Sie sich die Zeit genommen haben Ihren Aufenthalt im pentahotel Kassel zu bewerten. Es ist für uns sehr wichtig zu wissen, wo wir uns noch verbessern müssen – Ihre Meinung hilft uns sehr dabei.
Für unsere Fehler wärend Ihres Aufenthalts möchte ich mich in aller Form entschuldigen.
Ich kann verstehen das Sie diese Situation als Entäuschung empfinden. Zudem entspricht dies nicht unseren selbst gesetzten Standards.
Um eine schnelle und zufriedenstellende Lösung zufinden, bitte ich Sie um Kontaktaufnahme unter daniel.pahl@pentahotels.com
Es ist mir bewusst, dass wir das Erlebte nicht ungeschehen machen können.
Wir würden uns dennoch sehr freuen, wenn Sie uns mit einem Ihrer nächsten Aufenthalte die Möglichkeit geben, Sie vom pentahotel Kassel zu überzeugen.
Mit freundlichen Grüßen
Daniel Pahl
Hotel Manager
pentahotel Kassel
Additional info concerning your hotel review Pentahotel Kassel
| What type of room did you review? | Single room Economy |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
