Relexa Hotel Bellevue Hamburg
Hotel review Relexa Hotel Bellevue Hamburg
by Mathias2011-11-012.91666666667
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Member since 8/9/11
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From: Germany
Age: 36-40
Travel time: in November 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 3.5
Age: 36-40
Travel time: in November 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 3.5
Proof of booking provided
No to hotel *
Enlarge letters A A Downsize letters A AOur room at the hotel St. Georg was not a to hotel. The condition of the carpet and the walls is not to make you feel at ease. The service at the front desk needs improvement. Good breakfast.
* This hotel review was originally written in German by Mathias. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomynot rated
- Variety of food and drinksnot rated
- Quality of food and drinksnot rated
- Atmosphere & furnishingsnot rated
- Overall cleanliness in the restaurant and in the dining areasnot rated
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Hallo Mathias,vielen Dank für Ihre Bewertung. Es tut mir leid, dass Sie mit Ihrem Aufenthalt nicht zufrieden waren. Die Zimmer im Haus St Georg werden zurzeit nach und nach gestrichen und sie sind bald alle wieder in Ordnung. In einigen Zimmern wurde bereits gestrichen, bzw. tapeziert, aber wir sind leider noch nicht ganz fertig, wofür wir uns entschuldigen.
Was mit dem Teppich sein soll, kann ich leider nicht nachvollziehen, da mir hier keine Mängel bekannt sind und ich auch nicht weiß, in welchem Zimmer Sie waren. Vielleicht können Sie mir hierzu und zu dem, aus Ihrer Sicht verbesserungswürdigem, Service an der Rezeptionn eine E-Mail schreiben. Nur so können wir den Service verbessern und die Mängel beseitigen.
Ich würde mich sehr über ein detailliertes Feedback freuen und verbleibe
mit freundlichen Grüßen
Olaf Dierich
Direktor
olaf.dierich@relexa-hotel.de
Additional info concerning your hotel review Relexa Hotel Bellevue Hamburg
| What type of room did you review? | Family room Standard with view Street |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | Neckermann |
