Hotel review Relexa Waldhotel Schatten

by Oliver2011-12-014.41666666667



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The review was read 185 times.
From: Germany
Age: 46-50
Travel time: in December 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 5.3

New year's Eve holiday 2011/2012 *

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In spite of non-smoking rooms/areas smelled it in the hallway smelled strongly of cigarette smoke (staff smokes in the area of administration). This was after a complaint was passable. The hotel is fully recommendable. The service staff was outgoing and very prudent. The hotel is not perfect, but that makes it more attractive ☺

* This hotel review was originally written in German by Oliver. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    5.3
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      6.0
      Suns
    • Family friendliness
      5.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    not rated

    • Proximity to shopping areas
      not rated
    • Transportation connection and available excursions
      not rated
    • Restaurants & bars in the area
      not rated
    • Other leisure activities available
      not rated
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    5.7
    Suns

    • Friendliness and helpfulness
      6.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      6.0
      Suns
    • Competence (handling complaints)
      5.0
      Suns
  • Gastronomy
    open close
    4.3
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      5.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    not rated

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    6.0
    Suns

    • Cleanliness & linen change
      6.0
      Suns
    • size of the room
      6.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      6.0
      Suns
    • size of the bathroom
      6.0
      Suns

Hotelier's comment

Hallo Oliver,

vielen Dank für Ihre Bewertung und das mit dem "sympatisch" hat uns ganz besonders gefallen :-).
Für den Rauchgeruch entschuldigen wir uns vielmals.

Mit schönen Grüßen aus Stuttgart

Ihr relexa Team

Additional info concerning your hotel review Relexa Waldhotel Schatten

What type of room did you review? Shared room Standard with view Street
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? Yes
How would you describe the value for money? Adequate
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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