Royal International
Hotel review Royal International
Age: 41-45
Travel time: in August 11
I travelled as: Solo/single
Children: none
Duration: 3-5 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 4.3
Nice Hotel, impudent staff *
Enlarge letters A A Downsize letters A AA very nice hotel right in the center with huge apartments and a good breakfast.
I can recommend this hotel nevertheless not, and this is due to the friendliness of the lady at the front desk. I had booked a double room for me alone. On the bill were expelled the cost for the breakfast for two people. Admitted: I noticed this error also only in hindsight, since the total price was okay. So it is just a question, what it is and what a breakfast cost is shown (sounds maybe petty, has to do with, which shall be reimbursed by the employer).
The complaints conducted (first morning call, then in the afternoon by mail) remained unanswered. Achat told me at the front desk clerk with, I should mention that at check-in, that I had a double room for me alone would have booked (it was clearly stated in the reservation over hrs out). The error I would therefore take the responsibility on its own, the cancellation of faulty and the creation of a new, correct invoice is no longer possible. And all this in a very outrageous, stroppy.
Conclusion: nice this hotel is, these infamies I won't and will stay here again on my next Leipzig-stay definitely book another hotel.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Royal International
| What type of room did you review? | Double room Standard with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
