Not Well-Kept Hotel

Hotel review SENTIDO Neptune Beach Resort

by Olesja2011-04-012.5

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From: Germany
Age: 31-35
Travel time: in April 11
I travelled as: Friends
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3

Not Well-Kept Hotel *

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After we arrived at the hotel, we had no information about the country, people and the hotel. Guide from Neckermann or Thomas cook had no time for us. All information we got from the other tourists. The food was always one-sided, the staff are very friendly and accommodating keenly. The beach Boys were very pushy but do not be afraid, you can book all excursions for you and always go negotiate '50%' down. My recommendation (Tsavo East; Shimba Hills and Haller park). Nearby of the hotel (3-5 minute walk) there is a great massage Salon, ask for Andrew, Lineti or Sabrina, just six €they are massaged the whole hour from head to foot professional SiO Nell. ☺ I wish you much fun in Kenya!

* This hotel review was originally written in German by Olesja. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

2.3
Suns
- condition of the hotel
  2.0
  Suns
- General cleanliness of the different areas
  2.0
  Suns
- Family friendliness
  3.0
  Suns
- Disabled-friendly
  not rated
Location and surroundings

3.5
Suns
- Proximity to shopping areas
  1.0
  Suns
- Transportation connection and available excursions
  4.0
  Suns
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  3.0
  Suns
- Distance to the beach
  6.0
  Suns
- Distance to ski lift
  not rated
Service

2.8
Suns
- Friendliness and helpfulness
  5.0
  Suns
- Staff's knowledge of foreign language
  2.0
  Suns
- Reception, check-in & check-out
  3.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

3.0
Suns
- Variety of food and drinks
  2.0
  Suns
- Quality of food and drinks
  2.0
  Suns
- Atmosphere & furnishings
  4.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

2.7
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  4.0
  Suns
- Quality of the beach
  2.0
  Suns
- Overall condition of the pool area
  2.0
  Suns
- Child care or playground
  not rated
Room

4.0
Suns
- Cleanliness & linen change
  2.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  5.0
  Suns
- size of the bathroom
  5.0
  Suns

Additional info concerning your hotel review SENTIDO Neptune Beach Resort

What type of room did you review?	Double room Standard with view Courtyard
Did the hotel meet the standards of its official catalogue description?	No details
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	Thomas Cook