Sentido is not always sentido

Hotel review SENTIDO Neptune Beach Resort

by Heike & Frank2011-03-013.75

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The review was read 786 times.
3 von 4 User (75%) finden diese Bewertung hilfreich.

From: Germany
Age: 46-50
Travel time: in March 11
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.5

Sentido is not always sentido *

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We were total disappointed with the name, we found out later from sentido the rep, etc. in the fragrances Africa no, just in Europe. Why is it advertised? We had booked a standard room, but such a dump was the amount. Three beds crammed into the room, it took five hours for the third bed was removed. Repelled bedside tables in which you could open up the finger, a bathroom door, to which you could get hurt your feet. Dust on the furniture, as if hadn't been cleaned and holes in the sheets, like a cheap vacation in Turkey. Of course we complained and on the fourth day got an other room the hotel was okay..

* This hotel review was originally written in German by Heike & Frank. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

4.0
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  3.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

3.5
Suns
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  3.0
  Suns
- Restaurants & bars in the area
  1.0
  Suns
- Other leisure activities available
  4.0
  Suns
- Distance to the beach
  6.0
  Suns
- Distance to ski lift
  not rated
Service

5.3
Suns
- Friendliness and helpfulness
  6.0
  Suns
- Staff's knowledge of foreign language
  6.0
  Suns
- Reception, check-in & check-out
  6.0
  Suns
- Competence (handling complaints)
  3.0
  Suns
Gastronomy

5.5
Suns
- Variety of food and drinks
  6.0
  Suns
- Quality of food and drinks
  6.0
  Suns
- Atmosphere & furnishings
  6.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

5.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  5.0
  Suns
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

3.5
Suns
- Cleanliness & linen change
  3.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  3.0
  Suns

Additional info concerning your hotel review SENTIDO Neptune Beach Resort

What type of room did you review?	Double room Standard with view Garden
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	Neckermann