Steigenberger Hotel Graf Zeppelin
Hotel review Steigenberger Hotel Graf Zeppelin
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Age: 56-60
Travel time: in July 10
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 2.9
Certainly not 5 star accommodation.
Enlarge letters A A Downsize letters A AWe were not informed that the hotel is undergoing extensive renovations & that only the gourmet restaurant was open -there was also no reduction in tarrif.
We had booked a Superior room and were shown into a very small, dingy & poorly decorated room, badly in need of renovation. When I enquired at reception if we had been allocated the correct room as it bore no resemblance to the rooms shown on the in-room TV advertising I was told quite rudely that the photos shown must be post renovation. My husband also enquired about using the Wi-fi and had to pay an exorbitant amount for 2 day's use. When he told reception that this was the only hotel throughout Europe, including some small country hotels, where we had been required to pay, he was also treated in an extremely off-hand manner.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinksnot rated
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areasnot rated
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Steigenberger Hotel Graf Zeppelin
| What type of room did you review? | Double room Superior |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
