A hotel not worth it's stars

archived Hotel review Steigenberger Hotel Nile Palace

by Iris2009-10-012.58333333333

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From: Belgium
Age: 36-40
Travel time: in October 09
I travelled as: Friends
Children: none
Duration: 2 weeks
Type of trip: Other stay
Recommendation: No
Average rating of this review: 3.1

A hotel not worth it's stars

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Standard 'City view' room was very basic. There was no safe and no chairs available in the room. The seeling in the bathroom was broken, you could see the electric wires ! When I went to complain (among other things) about the noise (room was on the 2nd floor, so a lot of noise from traffic, next to the elevator and the stairs) they promised me another room. Other room was not yet ready and reception was going to call when room was available. 2hours 30 minutes later I went to to the reception again and they didn't know anything about my first complaint. Another room was assigned to me on the 1st floor, they were renovating the room above me (so again a lot of noice from early in the morning).
The staff in the breakfast area was not friendly at all. Tables were not set, if you were not with a 'group' you couldn't get any service they told us, you had to get your own coffee, spoons, etc.
Overall a hotel I would recommend and not worth his stars.

Hotel review in categories

Hotel in general

3.0
Suns
- condition of the hotel
  3.0
  Suns
- General cleanliness of the different areas
  3.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

5.0
Suns
- Proximity to shopping areas
  5.0
  Suns
- Transportation connection and available excursions
  not rated
- Restaurants & bars in the area
  5.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

2.3
Suns
- Friendliness and helpfulness
  3.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  2.0
  Suns
- Competence (handling complaints)
  2.0
  Suns
Gastronomy

3.5
Suns
- Variety of food and drinks
  4.0
  Suns
- Quality of food and drinks
  5.0
  Suns
- Atmosphere & furnishings
  3.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  2.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

1.8
Suns
- Cleanliness & linen change
  2.0
  Suns
- size of the room
  2.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  1.0
  Suns
- size of the bathroom
  2.0
  Suns

Additional info concerning your hotel review Steigenberger Hotel Nile Palace

What type of room did you review?	No details
Did the hotel meet the standards of its official catalogue description?	No details
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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