Waldhaus flims mountain resort & Spa

Hotel review Waldhaus Flims Mountain Resort & Spa

by Monika2011-03-012.25

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The review was read 915 times.

From: Switzerland
Age: 46-50
Travel time: in March 11
I travelled as: Friends
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 2.7

Waldhaus flims mountain resort & Spa *

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I wonder, how this hotel on the list of leading hotels can be. The rooms are old and very loud. Vacuum on Sunday morning at 08,30! No apology, management was not seen. Very disappointing for the price.

* This hotel review was originally written in German by Monika. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

4.0
Suns
- condition of the hotel
  3.0
  Suns
- General cleanliness of the different areas
  5.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

5.0
Suns
- Proximity to shopping areas
  not rated
- Transportation connection and available excursions
  6.0
  Suns
- Restaurants & bars in the area
  4.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.3
Suns
- Friendliness and helpfulness
  2.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  1.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

2.0
Suns
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  1.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  3.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

1.3
Suns
- Cleanliness & linen change
  not rated
- size of the room
  2.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  1.0
  Suns
- size of the bathroom
  1.0
  Suns

Hotelier's comment

Besten Dank für Ihre wertvolle Rückmeldung! Wir sind laufend bestrebt uns noch zu verbessern und setzen alles daran, unseren Gästen eine Auszeit vom Alltag zu bieten. Dass wir dies in Ihrem Fall nicht geschafft haben tut uns leid. Wir haben Ihre Verbesserungsvorschläge, sowie diejenigen Ihrer Kollegin (siehe Review unten), gerne aufgenommen.

Auch ist uns der persönliche Kontakt zu den Gästen sehr wichtig und wir haben uns deshalb gefreut, Sie und Ihre Kolleginnen anlässlich unseres Gästeapéritifs begrüsst haben zu dürfen.

Wir würden uns sehr freuen, Sie trotzdem wieder im Waldhaus Flims begrüssen zu dürfen und grüssen Sie herzlich aus Flims,
Yasmin & Urs Grimm Cachemaille

Additional info concerning your hotel review Waldhaus Flims Mountain Resort & Spa

What type of room did you review?	Double room
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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