Welcome Hotel Marburg
Hotel review Welcome Hotel Marburg
Age: 51-55
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 4.5
Big minus for the service and friendliness *
Enlarge letters A A Downsize letters A AWe had a very nice weekend advents in this romantic and bustling student city Marburg. The hotel is in a perfect location for a weekend, right next to the elevator to the upper town. The superior room has its price, but with the situation to the inner courtyard it was very peaceful and also in terms of size perfectly adequate. Cleanliness and furnishings were nothing to complain about. Unfortunately, the service was not at all convincing, and corresponds in no way a four-star hotel. The front desk was with A, part two people for the size of this hotel on a weekend absolutely advents understaffed. For the check-out Sunday we had a waiting time of 15 minutes. The telephone was served on a regular basis in front of the waiting guests. We did not feel especially welcome, but rather, as if we were a burden. We had already on the day of arrival complained, that some things in our room did not work. Despite return memory the problems were rectified during the two days of our stay. We were very disappointed. Particularly worthy of mention is the restaurant. The breakfast buffet was good and was also regularly filled up. The staff are very service-oriented and discreet friendly. The request, a free table to meet up again, we were informed, we could go to the meeting room, there you have it. Furthermore, I have to say, that the conference is a conference area the atmosphere and not the setting for a comfortable breakfast. Very negative we found the lack of cleanliness in the restaurant during breakfast. The tables were not cleaned after each guest, but only newly set. It was just overlooked, that on the floor from the previous guests scrambled eggs and bread scraps installations.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Liebe Silvia,vielen Dank für Ihre Bewertung über dieses Online-Bewertungsportal.
Sie helfen uns mit Ihrer Bewertung, die Servicequalität und unsere Leistungen immer weiter zu entwickeln und zu optimieren. Deshalb nehmen wir Ihre Anregungen sehr ernst. Es ist uns wichtig zu erreichen, dass Sie sich wohlfühlen!
Leider ist Ihre Bewertung unseres Hauses nicht positiv ausgefallen.
Gerne möchten wir uns mit Ihnen über Ihre Erfahrungen persönlich unterhalten.
Unser Direktor Herr Oliver-Peter Benz freut sich auf Ihren Anruf oder eine E-Mail von Ihnen. Sie erreichen Ihn unter Tel. 06421 918 150 und o.benz@welcome-hotels.com.
Geben Sie uns für Ihren nächsten Aufenthalt in Marburg noch eine Chance und reservieren Ihr Zimmer bitte direkt über Herrn Benz.
Wir wünschen Ihnen eine schöne Vorweihnachtszeit!
Additional info concerning your hotel review Welcome Hotel Marburg
| What type of room did you review? | Double room Superior with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
