angelo Designhotel Munich
Hotel review angelo Designhotel Munich
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Age: 26-30
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.6
You can better make *
Enlarge letters A A Downsize letters A AWe were looking forward to a new year's Eve stay. Unfortunately this was hampered by a few inconveniences easily. Already at the check in, we were three couples on the same floor in the room worked it wasn't't. Apparently the tour or of the hotel itself, the polluter is not the notes or comments we have lost the deposit. We were hotel's offers in the same floor room. Unfortunately only on the street side. Therefore we offer rejected. Shortly after we moved into our room had a musty odor in our room in the ground pulled. Drain odor or something in the nature. We first worry since we only had little time. So the bags quickly unpacked, and more. The windows were well soundproofed, but because the hotel directly at the middle ring is located, it is not recommended to open the windows if you had a room facing the street. ☺ at the back, the rooms were well deck silent and you could also night the window can be tilted. In our room was apparently not more. It was always quite well heated. And the air conditioning in the room worked just as the housekeeping after 16:00 the o'clock no longer in the house. On the second day we had the musty. Stench in the bathroom we complained. We noticed, the toilet brush was quite disgustingly dirty and was not changed. This was also not changed even after we in the morning after breakfast at the front desk had criticized. First after further calls and brush was reluctant to complain about us a new brush on the room brought. (service is something else) 25 °C in the rooms good, for some too warm to sleep you could regulate the temperature in the room not down. Therefore, you could forget the good ceilings. Clumsy as we were, we had the sheets with coke stained but after the housekeeping not in the hallway a 'hello' or 'good morning' out brought, the hope of a new sheets in the three days not met. A shame. My conclusion, if you took a closer look at the one or other deficiencies. For those price we booked through the tour, the value for money was okay I upset me, therefor the check-in process stay with three days too short.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the areanot rated
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Gast,vielen Dank, dass Sie sich die Mühe gemacht haben eine so ausführliche Bewertung abzugeben.
Wir bedauern sehr, dass Ihnen während Ihrem Aufenthalt Unannehmlichkeiten entstanden sind. Besonders möchten wir uns dafür entschuldigen, dass unser Service sowie unsere Reaktion auf Ihre Reklamationen Sie nicht zufriedengestellt hat.
Selbstverständlich entspricht der von Ihnen geschilderte Sachverhalt nicht unseren Ansprüchen und Standards. Daher sind wir Ihnen für Ihre Bewertung besonders dankbar, denn nur so können wir die Prozess in unserem Haus weiter verbessern und optimieren.
Sehr geehrter Gast, wir hoffen, dass Sie uns zukünftig die Gelegenheit geben, Sie von unserer Qualität zu überzeugen. Wir würden uns sehr freuen, Sie bei Ihrem nächsten München-Besuch in unserem angelo Designhotel willkommen heißen zu dürfen.
Mit freundlichen Grüßen
Marcel Koburger
General Manager
Additional info concerning your hotel review angelo Designhotel Munich
| What type of room did you review? | Double room Standard with view Street |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | Dertour |
