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Hotel review van der Valk Hotel Venlo

by Andrea2010-09-012.16666666667
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Member since 9/21/10
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The review was read 688 times.
1 / 1 User (100%) finds this review helpful.

From: Germany
Age: 36-40
Travel time: in September 10
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 2.6

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I am director of a hotel and therefore I have every understanding, if something didn't "just 24" runs. The friendliness of the staff and the curt reaction to even the most basic ask me is completely incomprehensible. I have never seen such a level of rudeness, non-binding character of and indifference. The ladies should the idea of service even once lead to cheered up. Out of order! I would say that I asked them very polite and friendly!!!!! In this hotel I will never stay here again!

* This hotel review was originally written in German by Andrea. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.5
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  2.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

1.0
Suns
- Proximity to shopping areas
  1.0
  Suns
- Transportation connection and available excursions
  not rated
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.8
Suns
- Friendliness and helpfulness
  1.0
  Suns
- Staff's knowledge of foreign language
  4.0
  Suns
- Reception, check-in & check-out
  1.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

3.5
Suns
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  4.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  3.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

3.3
Suns
- Cleanliness & linen change
  1.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  4.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review van der Valk Hotel Venlo

What type of room did you review?	Double room Superior with view Street
Did the hotel meet the standards of its official catalogue description?	Yes
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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