# 9 of 307 hotels in Playa Del Carmen / Playacar

Iberostar Hotel Tucan(4.5 stars)

Avda. Xaman-ha 77710 Playa del Carmen View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.4
  • Service
    5.5
  • Location
    5.3
  • Gastronomy
    5.2
  • Sport & Leisure
    5.5

Rating breakdown

  • excellent
    35
  • very good
    5
  • acceptable
    2
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.671428571428572

The Iberostar Tucan and the Iberostar Quetzal are partneranlagen. Both hotels all furnishings together, only separate receptions. On the complex the tucan left, the Quetzal right. Is category 5 stars, from holiday check with 4.5 stars absolutely properly conducted. There the complex already somewhat older is, should in some places in the room and at the pool some updates to be made. Compared to hotels in the mediterranean would be but a 5 star plus area. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

On the first impression the Iberostar Tucan very pleasant, the jungle with the animals is great. The rooms ok, the bathroom a bit small and not bright enough. Cleanliness could be better. All stop already somewhat worn! With the food we have to a star away : breakfast okay, lunch at the beach wide choice does not exist, with the coffee, there was leftovers from the previous night, dinner in the hotel almost everything luke warm or cold and always the same …  read hotel review

read more Acceptable, Poor, Terrible reviews
Julie
Great Resort! Great People!
  • Weiterempfohlen
  • Friends
  • Badeferien
  • April 2014
What a great week! This resort is beautiful. We had a terrific experience with each and every staff member we came into contact with. Everyone was happy and helpful. The beach and swimming area at this resort is incredible. We spent several hours each day floating in the ocean on our rafts ... it doesn't get much better than that. The entertainment staff was so welcoming and loads of fun (thanks for making our stay awesome ... Baldemar, Isvan, Angie, Andres, Carlos, Adrianna, and Lalo)! I would definitely recommend this resort to family and friends! Bewertung lesen
  • Gastronomie
    5.8
    Auswahl an Speisen und Getränken
    5.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    6.0
  • Service
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
  • Lage und Umgebung
    5.6
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
  • Zimmer
    5.3
    Größe des Zimmers
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Familienfreundlichkeit
    6.0
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Ken
Wow, perfect vacation!
  • Weiterempfohlen
  • Familien
  • Badeferien
  • March 2014
Beautiful grounds, lush with jungle and animals. A pleasure to walk through every day! Bewertung lesen
  • Service
    6.0

    Best animation team in the world. Thanks very very much to Yohel and Mauricio and Baldemar and the team. My 17 year old son always had a dozen fun things to do and the animators gave him a fantastic time!

  • Lage und Umgebung
    6.0

    Short to medium walk to the town of Playa del Carmen. Great beach, lots of room. Empty jungle to the south.

  • Sport und Unterhaltung
    6.0

    Four pools to choose from. Water is perfect, not too much chlorine! Entertainment as mentioned is the best! The animation team works tirelessly to make it a fun vacation for guests of all ages.

  • Gastronomie
    6.0

    Food is very good. Restaurants are superb and the buffets are dependable and great.

  • Zimmer
    6.0

    New mattress this year made the beds perfectly comfortable. Rooms are clean and basic.

  • Hotel
    6.0

    Beautiful grounds, lush with jungle and animals. A pleasure to walk through every day!

Weniger anzeigen

Great beach, tropical paradise
  • Weiterempfohlen
  • Familien
  • Nachweis erbracht
  • Badeferien
  • December 2013
Travelled in December with my family. Wonderful beach and a small, easy- to- get- around hotel. The central area is tropical with lots of animals. Howler monkeys, agoutis, flamingos, swans, iguanas, etc. The buffet food was ok, but the specialty restaurants were quite good, especially the Steak House and the Japanese. The rooms were basic, but clean and a fairly comfortable bed. The staff were very friendly and made the rainy days seem a lot more pleasant. The hotel is in Playacar which is about a 30 min walk from Playa Del Carmen. I would recommend and would go back. ... If you are a beach lover- this hotel is great. Bewertung lesen
  • Service
    5.3
    Fremdsprachenkenntnisse des Personals
    5.0
    Rezeption, Einchecken, Auschecken
    5.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    5.0
  • Lage und Umgebung
    5.4
    Einkaufsmöglichkeiten in Umgebung
    5.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    5.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
  • Gastronomie
    5.0
    Auswahl an Speisen und Getränken
    5.0
    Sauberkeit im Restaurant und am Tisch
    5.0
    Geschmack & Qualität der Speisen & Getränke
    5.0
    Atmosphäre & Einrichtung
    5.0
  • Sport und Unterhaltung
    5.3
    Qualität des Strandes
    5.0
    Kinderbetreuung oder Spielplatz
    5.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    5.0
  • Zimmer
    5.0
    Größe des Zimmers
    5.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    5.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Hotel
    5.3
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
    Familienfreundlichkeit
    6.0
    Behindertenfreundlichkeit
    5.0
Weniger anzeigen
Anja
Great hotel.
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • December 2013
Absolute Iberostar standard. Everything was great. The only thing you can complain is the wireless internet offer. It costs about 7 $for 15 minutes in all hotels, it is everywhere for free. On the border of the sandos you can the wireless internet access. The location was great a bit away from the center of (5th Avenue for example) about 25 minutes walk. There there is everything (restaurants, bars, shows, disco, supermarkets (Walmart), shopping (luxury and bric -). Direct transfer is only recommendable, because it is the last hotel in this section. Direktransfer about 1 hour. Tulum is about 1 ... hour away and the ado buses to reach. From Playa del Carmen (5th Avenue) several times daily on sundays. Price per way per person about €4.50. entrance costs in Tulum about €7.50 per person. In comparison, this tour for 5 0 $/ person ☺ The sea is great, crystal clear, clean with great fish. The hotel is super clean, the people are friendly. We will definitely come again. We were now to 2. time in Mexico and is certainly not the last time. Bewertung lesen
  • Gastronomie
    6.0
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    6.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    6.0
  • Zimmer
    5.8
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    5.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    6.0
  • Service
    6.0
    Fremdsprachenkenntnisse des Personals
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
  • Hotel
    6.0
    Zustand des Hotels
    6.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    6.0
    Familienfreundlichkeit
    6.0
    Behindertenfreundlichkeit
    6.0
  • Lage und Umgebung
    5.8
    Einkaufsmöglichkeiten in Umgebung
    6.0
    Nähe zum Strand
    6.0
    Verkehrsanbindung und Ausflugsmöglichkeiten
    6.0
    Restaurants & Bars in der Nähe
    5.0
    Sonstige Freizeitmöglichkeiten
    6.0
Weniger anzeigen
Xenia
Hotel in a dreamy tropical garden.
  • Weiterempfohlen
  • Familien
  • Übersetzt
  • Badeferien
  • November 2013
The tucan is - together with the sister hotel Quetzal- in a really huge garden/tropical wooded embedded. On winding paths one goes through the middle of the 'jungle', past waterfalls and stream, meet all kinds of animals. After so indescribably beautiful way leads up to the beach, which really gorgeous fine sand, flat and wide. Several restaurants, all-inclusive. Delicious food, very varied, super quality. Variety of entertainment, which never intrusive. The only drawback this really great hotel is, that the décor in the rooms is not the most up-to-date is. During our stay, but, for example, to flatscreens moved. All ... in all a fantastic hotel, which we can highly recommend. Bewertung lesen
  • Service
    6.0
    Rezeption, Einchecken, Auschecken
    6.0
    Freundlichkeit und Hilfsbereitschaft
    6.0
    Kompetenz (Umgang mit Reklamationen)
    6.0
  • Hotel
    5.0
    Zustand des Hotels
    5.0
    Allgemeine Sauberkeit der einzelnen Bereiche
    5.0
  • Lage und Umgebung
    5.0
    Nähe zum Strand
    6.0
    Einkaufsmöglichkeiten in Umgebung
    4.0
  • Zimmer
    5.8
    Größe des Zimmers
    6.0
    Größe des Badezimmers
    6.0
    Sauberkeit & Wäschewechsel
    6.0
    Ausstattung des Zimmers (TV, Balkon, Safe, etc.)
    5.0
  • Sport und Unterhaltung
    6.0
    Qualität des Strandes
    6.0
    Freizeitangebot (Sauna, Tennis, Animation, etc.)
    6.0
    Zustand und Qualität des Pools
    6.0
  • Gastronomie
    6.0
    Auswahl an Speisen und Getränken
    6.0
    Sauberkeit im Restaurant und am Tisch
    6.0
    Geschmack & Qualität der Speisen & Getränke
    6.0
    Atmosphäre & Einrichtung
    6.0
Weniger anzeigen
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Information about Iberostar Hotel Tucan

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This resort complex, which is located directly on Playacar's beautiful sandy beach, consists of two separate hotels. A tropical forest sits between the 2 hotels, which are comprised of 3-storey buildings. The hotel is just approximately 1 km from Playa Del Carmen Airport and Cancún International Airport is about 50 km away.
  • This resort complex, which is surrounded by spacious tropical gardens, blends harmoniously into the landscape. There are a total of 326 rooms at this beach hotel. There is a spacious reception area featuring a lobby with a bar and a lounge bar. Other amenities include a Beach Club with restaurant, various shops, a nightclub and entertainment centre and Internet access (for an additional charge). Further facilities include a currency exchange, hairdressing salon, kids’ club, café, a laundry service and a car park.
  • All of the rooms of the hotel are spacious and feature a king-size bed or 2 double beds, and a terrace or balcony. The sofa can be used as an extra bed. The comfortable furniture and the most complete amenities will make guests feel at at home. All are en suite with a shower. A direct dial telephone, satellite/cable TV, minibar, tea and coffee making facilities, and air conditioning are other standard features.
  • The resort offers a large pool area with an activities pool, a lagoon, an adults' pool with swim-up bar and a separate children's pool. All sun loungers, parasols and beach towels are complimentary. This resort offers a variety of entertainment options and activities, including sports, competitions and games. The resort also has a programme called Lucy's Mini Club where children aged 4-12 can enjoy a variety of fun, supervised activities, including games, singing, painting and swimming in the children's pool. Guests can also take part in an aerobics or aqua fit session, or work out in the gym. Water sports available include waterskiing, diving, windsurfing, sailing and catamaran boating (some items incur additional fees). Guests can also play tennis or volleyball, whilst golf and biking are available for a fee. Sun loungers with parasols are also available on the sandy beach.
  • The all-inclusive resort offers guests the option of dining at various buffets in the main restaurant for breakfast, lunch and dinner. With 2 principal restaurants, a grill bar and 5 restaurants serving various specialities, the hotel offers cuisine from all over the world, from Mexican and Italian to Japanese and American. Lunch and dinner are also available à la carte.
  • The hotel accepts the following credit cards: American Express, MasterCard and VISA.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Computer connection
  • Air conditioning
  • Minibar
  • Safe
  • Coffee and tea
  • Bathroom
  • Hair dryer
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • Information desk