# 6 of 337 hotels in Playa Del Carmen / Playacar

Iberostar Hotel Tucan(4.5 stars)

Avda. Xaman-ha 77710 Playa del Carmen View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.7
  • Room
    5.7
  • Service
    5.6
  • Location
    5.6
  • Gastronomy
    5.2
  • Sport & Leisure
    5.6

Rating breakdown

  • excellent
    229
  • very good
    25
  • acceptable
    5
  • poor
    1
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.671428571428572

The Iberostar Tucan and the Iberostar Quetzal are partneranlagen. Both hotels all furnishings together, only separate receptions. On the complex the tucan left, the Quetzal right. Is category 5 stars, from holiday check with 4.5 stars absolutely properly conducted. There the complex already somewhat older is, should in some places in the room and at the pool some updates to be made. Compared to hotels in the mediterranean would be but a 5 star plus area. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

On the first impression the Iberostar Tucan very pleasant, the jungle with the animals is great. The rooms ok, the bathroom a bit small and not bright enough. Cleanliness could be better. All stop already somewhat worn! With the food we have to a star away : breakfast okay, lunch at the beach wide choice does not exist, with the coffee, there was leftovers from the previous night, dinner in the hotel almost everything luke warm or cold and always the same …  read hotel review

read more Acceptable, Poor, Terrible reviews
Richard Haupt
The shows the best
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2016
Lovely place. Mexico is beautiful. The wheaten was so good and the view amazing. the resort it's amazing it's my second time here and I love it, the staff is amazing especially Rubi and and the singer Marielis. The shows the best. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.8
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Other leisure activities available
    6.0
Close
Laurie Farah
Great holiday
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2016
The resort is good, very natural place, animation wonderful, Ruby and Mauricio are wonderful. Bar staff if GREAT Sevil, Eduardo super, always there to take care of you. Hotel stay not so great 4 hours to get a room, room keys didm't work 2x didm't get rooms we wanted. Did get moved room not cleared twice. Good holiday, GREAT time read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    5.5
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Amy
Amazing holidays. Great resort!
  • Recommended hotel
  • Couples
  • Beach holiday
  • January 2016
First time here, a good place for relaxing or party. We had so much fun on our honeymoon, everyone is so nice and they all work so hard to make sure we enjoy ourselves. We really enjoy every day here, the food, drinks are very good. The staff always friendly, especially the starfriends team always with funny activities and really good shows. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Ashley Davidson
Iberostar the best hotel
  • Recommended hotel
  • Families
  • Beach holiday
  • December 2015
I love Zumba with Karlos and all the people on the entertainment staff they are all super hyped and fun. All of the staff was super friendly and entergetic. The hotel with the new remodelation is awesome, still a great place for holidays with friends and family. We enjoy everyday here. Thanks Iberostar. read hotel review
  • Room
    6.0

    The rooms are ok..

  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0

    Really good cause is close to downtown.

  • Gastronomy
    6.0

    The news buffets are great.

  • Service
    6.0

    Thanks for the excellent service to all the staff.

  • Sport & Leisure
    6.0

    The best activity was Zumba with Karlos and aqua gym with Oscar. We love the star friends.

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David
Heaven on earth!
  • Recommended hotel
  • Friends
  • Beach holiday
  • September 2015
The hotel in general was really nice. Rooms were cleaned perfectly everyday, so was the pool. We stayed in building 13, wich was perfectly located for us right next to the swimming pool and about a 5min walk from the lobby and buffet restaurant etc. We were 2 friends travelling together, so guest wise I'd say most of them were older then us, nonetheless they were all really friendly. A lot of spanish speaking people in the hotel, wich is no problem ofc. read hotel review
  • Hotel
    6.0

    The hotel in general was really nice. Rooms were cleaned perfectly everyday, so was the pool. We stayed in building 13, wich was perfectly located for us right next to the swimming pool and about a 5min walk from the lobby and buffet restaurant etc. We were 2 friends travelling together, so guest wise I'd say most of them were older then us, nonetheless they were all really friendly. A lot of spanish speaking people in the hotel, wich is no problem ofc.

  • Location
    6.0

    We only did 2 excursions: Thulum & Chitzen Itza. We booked them with our travel agent and later found out it was cheaper if you just book them with the local people. Nevertheless excursions were really nice. Also went swimming in a sinkhole and snorkeling in a cenote wich is definitly a must do! The beach is right at the hotel so that isn't an issue, playa del carmen is about 10mins with a taxi and only costs about 100-120 mxn, There are enough stores to shop and for the younger people places to go out at night (La vaquita, Coco Bongo, Palazzo, Mandala, ...)

  • Service
    6.0

    The staff in general is amazing, they are all really friendly. Starting from reception, to kitchen staff, gardeners, waiters, ... just everyone really. Star Friends are something special tho, atleast for us. As we were 2 friends travelling together we enjoyed all their efforts in making the stay at the hotel as fun as possible. With the crazy pool games, sports everyday they succeeded very well in that. Special thanks to Rubi, Collin, Laura & Alex for that they were amazing. They also showed us some stuff outside of the hotel once we got to know them a little bit better. They really made our stay perfect!

  • Room
    5.0

    rooms are sufficient. Beds were good to sleep in, closet big enough. Bathroom was great, minibar gets filled every other day, and you can easily ask them what you prefer in it if you leave a small note. They clean it everyday and they do the job really good, can not complain about cleanliness at all.

  • Sport & Leisure
    5.0

    We did alot of sports thanks to star friends. Beach volleybal, waterpolo, beach soccer, american football, crazy pool games, ...

  • Gastronomy
    5.0

    The buffet restaurant is good, always plenty of variety in what you want. So there's always something for everyone. We only went to 2 restaurants: Steakhouse & Italian. They were both really good, but we liked the italian better, the food was superb and the staff was excellent!

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Suzanne ziegelhofer
Fantastic holidays.
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2015
Everything Is special. activity staff Wonderful and algo waiters and waiters sea.... We loved staff who clean everything In the rooms and the starfriends. We had a great time. Good service, very good food. The shows really nice. Good experience in this holidays. Thanks to Iberostar for the good holidays. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Atmosphere & furnishings
    5.0
Close
Jane
Thanks to Iberostar for great holidays
  • Recommended hotel
  • Families
  • Beach holiday
  • September 2015
this is just an asome country. Wonderful place to visit. Iberostar tucan and quetzal the best election for have fun and great holidays. Great staff specially the entertainment staff, they work so hard, always smiling and high energy. The shows were nice and differents every night. This is one of the best hotels in playa deal Carmen. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
Close
Victor hill
Amazing holidays
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Great hotel with nice staff. The beach is nice, restaurants close to the pool, the food and the drinks are very good. The entertainment staff are amazingly fun, helpful, kind, compassionate, funny, exciting and they work non-stop. They have made our 2nd trip here a success and we will be coming back next year because of them. We have made a connection with them and so have our children! Thanks Iberostar entertainment staff for everything. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Sandra stubbs
Very good time in this paradise
  • Recommended hotel
  • Families
  • Beach holiday
  • August 2015
Nice resort, good beach and clean. All the staff here is doing a very good job. Specially people working in the beach with the drinks and entertainment staff they work long day doing activities and shows. The hotel is very nice, animals everywhere, green areas. We had a good time and we will come back. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Courtney smith
Excellent and amazing holidays
  • Recommended hotel
  • Families
  • Beach holiday
  • July 2015
The hotel still perfect with the service. Good food in the restaurants and good drinks in the bar. The animation team great, especially karlos who get everyone involved. The barman serveriàno who gives great service. Great group of people! We love this resort and for sure we come back next year. Congratulations. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Read all hotel reviews

Information about IBEROSTAR Hotel Tucan

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Business centre
  • Play rooms
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Minibar
  • Safe
  • Coffee and tea
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Sauna

Other hotel information

  • Information desk