# 3 of 307 hotels in Playa Del Carmen / Playacar

Iberostar Hotel Tucan(4.5 stars)

Avda. Xaman-ha 77710 Playa del Carmen View on map
Average rating
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.5
  • Service
    5.5
  • Location
    5.3
  • Gastronomy
    5.4
  • Sport & Leisure
    5.5

Rating breakdown

  • excellent
    57
  • very good
    7
  • acceptable
    2
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.671428571428572

The Iberostar Tucan and the Iberostar Quetzal are partneranlagen. Both hotels all furnishings together, only separate receptions. On the complex the tucan left, the Quetzal right. Is category 5 stars, from holiday check with 4.5 stars absolutely properly conducted. There the complex already somewhat older is, should in some places in the room and at the pool some updates to be made. Compared to hotels in the mediterranean would be but a 5 star plus area. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

On the first impression the Iberostar Tucan very pleasant, the jungle with the animals is great. The rooms ok, the bathroom a bit small and not bright enough. Cleanliness could be better. All stop already somewhat worn! With the food we have to a star away : breakfast okay, lunch at the beach wide choice does not exist, with the coffee, there was leftovers from the previous night, dinner in the hotel almost everything luke warm or cold and always the same …  read hotel review

read more Acceptable, Poor, Terrible reviews
Nina
Excelente vacations familiars
  • Recommended hotel
  • Families
  • Proof of booking
  • Beach holiday
  • July 2014
Tucan quetzal is the BEST! WE love the STAR FRiends espeecially CARLOS and MAURICIO. This is our second year here and we will be back next year! The water aerobics are so much fun and the shows at night are so crazy! read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Amy
Excellent
  • Recommended hotel
  • Couples
  • Beach holiday
  • June 2014
We came on our honeymoon and had the most amazing time. The staff are so friendly and helpful. We couldnt recommend this hotel more. There is so much to do and we were never bored. Highly recommend. read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Ben
Great holiday
  • Recommended hotel
  • Families
  • Beach holiday
  • May 2014
Amazing hotel, 1st time I have been and am now planning on going back every year.All the staff were amazing but special mention has to go to the entertainment/dancers/singers who really made the holiday that extra bit special. Would recommend this place to anyone. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Susan
We can´t come back soon enough!
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
Stayed 8 nights with my six year-old and had a blast, great entertainment staff, dancers and kids club and awesome pool!! Great landscaping and waterfalls. Tons of wild animasls!! We will be back! read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.6
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    6.0
    Disabled-friendly
    4.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
Close
Kennedy
Amazing vacation!
  • Recommended hotel
  • Families
  • Beach holiday
  • April 2014
This is the perfect resort for the perfect getaway! Clean resort, super friendly staff, in the middle of the jungle, good food, beautiful beach. The star friends are amazing; they do everything they can to make your vacation great. Shows are also really great! read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    5.5
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    5.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
Close
Read all hotel reviews

Information about Iberostar Hotel Tucan

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This resort complex, which is located directly on Playacar's beautiful sandy beach, consists of two separate hotels. A tropical forest sits between the 2 hotels, which are comprised of 3-storey buildings. The hotel is just approximately 1 km from Playa Del Carmen Airport and Cancún International Airport is about 50 km away.
  • A total of 326 accommodation units, distributed among the main building and the 10 adjacent buildings, are offered in the establishment. A lobby and a reception are available to guests. Amenities include currency exchange facilities. Internet access is available in public areas (for a fee). The establishment offers a range of amenities for a comfortable stay, including gastronomic options such as a restaurant, a dining area, a café and a bar. Guests can visit the supermarket to purchase daily necessities. Shopping facilities are available. The grounds of the establishment feature a playground and an attractive garden. Guests arriving in their own vehicles can park in the car park. Among the additional services available are a babysitting service, a laundry and a hairdressing salon.
  • All accommodation units feature air conditioning, a fan and a bathroom. Bathrooms with wheelchair access are also bookable. Most rooms also feature a balcony or terrace. Many of the rooms also offer a sea view, adding to the ambience. Each accommodation unit features a double bed or a king-size bed. A safe and a minibar also feature. The accommodation units offer a range of amenities, including tea and coffee making equipment. An ironing set is also available to guests. Each accommodation unit offers a telephone and a TV. Guests will also find slippers provided. Wheelchair-accessible rooms are bookable. Each of the bathrooms features a shower, a hairdryer and bathrobes.
  • The establishment offers an outdoor pool and a children's pool. Sun loungers and parasols offer the ideal way to unwind. A hot tub (no extra charge) provides an opportunity for relaxation. The establishment offers a range of outdoor sporting opportunities, including tennis, volleyball and archery, or for a fee, cycling/mountain biking and golf. Many types of sport are available, including watersports such as windsurfing, sailing, catamaraning, kayaking, aqua aerobics and aquafit. For a fee, water skiing, snorkelling and diving can also be enjoyed. The establishment also offers sports enthusiasts a wide range of indoor activities, such as a gym, table tennis, pool/billiards and gymnastics. A spa area with a spa and a steam bath is provided for guests of the establishment. In addition, massage treatments are available for a fee. A disco and a kids' club complete the range of options available.
  • The establishment offers a wide range of bookable meals and board options, including breakfast, lunch, dinner and All-inclusive. The establishment additionally offers snacks. Both alcohol-free drinks and alcoholic drinks are available to guests.
  • The following credit cards are accepted in the establishment: American Express, VISA and MasterCard.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Business centre
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Writing bureau
  • Minibar
  • Safe
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • City hotel
  • Information desk