# 2 of 341 hotels in Playa Del Carmen / Playacar

Iberostar Hotel Tucan(4.5 stars)

Avda. Xaman-ha 77710 Playa del Carmen View on map
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.7
  • Room
    5.7
  • Service
    5.6
  • Location
    5.6
  • Gastronomy
    5.1
  • Sport & Leisure
    5.7

Rating breakdown

  • excellent
    144
  • very good
    12
  • acceptable
    1
  • poor
    0
  • terrible
    0
Read all hotel reviews

The most helpful positive review

5.671428571428572

The Iberostar Tucan and the Iberostar Quetzal are partneranlagen. Both hotels all furnishings together, only separate receptions. On the complex the tucan left, the Quetzal right. Is category 5 stars, from holiday check with 4.5 stars absolutely properly conducted. There the complex already somewhat older is, should in some places in the room and at the pool some updates to be made. Compared to hotels in the mediterranean would be but a 5 star plus area. …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

3.5

On the first impression the Iberostar Tucan very pleasant, the jungle with the animals is great. The rooms ok, the bathroom a bit small and not bright enough. Cleanliness could be better. All stop already somewhat worn! With the food we have to a star away : breakfast okay, lunch at the beach wide choice does not exist, with the coffee, there was leftovers from the previous night, dinner in the hotel almost everything luke warm or cold and always the same …  read hotel review

read more Acceptable, Poor, Terrible reviews

First time at Iberostar - Great Experience
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
Great experience overall! Probably the best all-inclusive resort we were in so far out of any 4 stars resorts we've been in. Very nice mix of guests, a lot fun during the day and quite enough at night. read hotel review
  • Room
    6.0

    Very solid room. Everything that you need. Balcony is nice size. They keep it very clean,

  • Location
    6.0

    Location is THE BEST. Very safe (part of gated community) and close to the Playa del Carmen ($7.00 taxi ride) if you want to go out. Layout is very thoughtful. Anywhere in the resort you are close to the food, bars, beach and etc. Separate swim-up bar for adults only. Very smart idea.

  • Hotel
    5.0

    Great experience overall! Probably the best all-inclusive resort we were in so far out of any 4 stars resorts we've been in. Very nice mix of guests, a lot fun during the day and quite enough at night.

  • Service
    5.0

    Service was good, but not excellent. You would have to "make" friends in the dinning rooms, bars, beach service, room maids, then you will get smile and prompt service for sure. Tipping helps!!! Otherwise, smiles and friendliness are not guarantied. But staff was always polite. But if you are looking for something extra (for them to remember your favorite drink or your preferred table at the buffet) - tip!!!

  • Gastronomy
    5.0

    Good, solid, nothing exciting... A little bit overcooked and plain, but they have to be on a safe side.. But, on the good side: a lot of fresh fruits, ice cream stand on the beach, good variety of meat and fish dishes. You are not going to be hungry in this resort, but you are not going to gain 10 extra pounds or so... Which is positive too!!!

  • Sport & Leisure
    6.0

    Entertainment team is the best!!! Funny, friendly, professional and really make your stay very enjoyable. They are the reason (and great beach too) that most likely we will be coming back to the resort.

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Chris
The best election for holidays
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2015
We had simpley thé best week ever at thé Iberostar Tucan. From thé second we arrived to thé second we left, every single person was friendly, thé place was exceptionally clean and we had fun with all thé activities. Thé food and drinks were very good and we would lové to come back again and would highly recommend it to all ages. read hotel review
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
Close
Abid
First time in Iberostar Tucan. Excellente
  • Recommended hotel
  • Singles
  • Beach holiday
  • February 2015
A lot of fun with the Star friends staff is very entertaining. Great beach clean and white sand, Amazing diving. The jungle is very nice with animals everywhere. This is a good all inclusive company. Viva VMED 2017 read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
Close
Janet
First time in Iberostar. We love Iberostar
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
Our holiday at the Iberostar Tucán playa car was truly excellentee!!! All members of the Star team ensured that everyone had the oppurtunitee to share in the activities. I would recomend that you take part it is such fun!!! The evening shows are a mar ellos well worth seeing, very profesional!!! The hotel is a Hidden treasure. All staff are there to ensure your stay is memorable. In our opinión a lovely vacaction couldnt ask for more. Thank you Iberostar Tucán & Carlos x 11/02/2015 read hotel review
  • Service
    5.5
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    3.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    3.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
Joe
The best entertainment team
  • Recommended hotel
  • Couples
  • Beach holiday
  • February 2015
Thé Iberostar is an amazing destination. Thé animation staff keeps us entertained all week and we return every holiday to see mauricio rubi Berenice and Yohel specially our best friend karlos. They make thé vacation thé best ever!! One more time here in Iberostar and like always the best election. Service, staff, animators. read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
Close
Lena
Super hotel, excelente staff
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2015
My 9 year old son think You are the best! It's a lot to do and we both having the greatest time. We want to do this like a family tradition :-). Thank You for the best service and that you are so good with all the children and give a hard working mother a little bit of relaxation. Specially karlos and mauritzio we love them. read hotel review
  • Gastronomy
    3.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Anika and Steffen
Iberostar Hotel Tucan
  • Recommended hotel
  • Families
  • Beach holiday
  • February 2015
I liked me stay here, together with all the animation team. They entertained us well during the whole day. We liked the whole team. Zumba during the day was really nice, not only when you participate but it was also really nice to watch. Everyone should come here and have a good time, with all our stuff friends. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Gastronomy
    3.5
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    2.0
    Atmosphere & furnishings
    5.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Poncho
Great time and the best holidays
  • Recommended hotel
  • Families
  • Beach holiday
  • January 2015
The star friends at Iberostar Quetzal are the best I have Ever experienced During any vacación. Yohel, Nathalie, Carlos, Lionel, Mauricio, rubi, ezequiel, Anderson, Laura and Berenice are all genuine, happy, friendly, and energetic!!! They should all get a raise and promotion. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    3.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    3.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
Close
Sharon
Fantastic holidays
  • Recommended hotel
  • Families
  • Proof of booking
  • Beach holiday
  • December 2014
In our second week now being looked after by the team here. The entertainment has been excellent particularly the Mexico and circus shows. Daily zumba is bliss for me. Carlos is a super hero - Natalie, Laura and the rest of the team are lovely. Keep up the good work! read hotel review
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
Close
James Montesano
Great and amazing holidays
  • Recommended hotel
  • Families
  • Beach holiday
  • December 2014
We had a wonderful time here ,our 3rd time back and it gets better everytime. The entertainment is the best and the entertainment crew is the most friendliest of all the places I have visted. Xxx read hotel review
  • Sport & Leisure
    6.0
    Quality of the beach
    6.0
    Child care or playground
    6.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    6.0
    Overall condition of the pool area
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    6.0
    Proximity to shopping areas
    6.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
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Read all hotel reviews

Information about Iberostar Hotel Tucan

Hotel Information

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Amenities

Hotel amenities

  • Meeting/Banquet Facilities
  • Business centre
  • Play rooms
  • Hotel safe
  • Lift
  • Central heating
  • Air conditioning

Room amenities

  • Writing bureau
  • Air conditioning
  • Minibar
  • Safe
  • Fridge
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Hair dryer

Gastronomy

  • Restaurant
  • Hotel bar

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • Eurocard/Mastercard
  • Information desk