# 133 of 133 hotels in Sarajevo

Hotel Alem(3 stars)

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Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    2.8
  • Room
    2.1
  • Service
    3.9
  • Location
    3.0
  • Gastronomy
    3.1
  • Sport & Leisure
    1.0

Rating breakdown

  • excellent
    0
  • very good
    0
  • acceptable
    1
  • poor
    1
  • terrible
    0
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Ursula
Disaster
  • Hotel not recommended
  • Friends
  • Translated
  • City break
  • December 2012
Unfortunately, it was during our stay due to a drunk lads in the rooms all around extremely loud at night, so that we could not sleep. The rooms were reasonably clean, but extremely poorly equipped, as almost all broken. With winter cold outside of about -15 ° worked the heating not. It was in the very small room also still another old electric furnace provided, the best 20 minute run let could, as you otherwise suffocated would be, which is however already on the first evening its spirit condiioner, so that we a new received. The bathroom was tiny and ... completely not heated (problematic at those temperatures!), and the shower also has leaked. To only 5 minutes under the shower everything was underwater. There was no menu, for breakfast there was only! Eggs (as fried or scrambled eggs, the boiled was unfortunately totally raw or liquid) and sticky white bread, no jam, sausage or anything else and downright inedible coffee, so that i than coffee drinkers then to dte merged am. On the final day we ordered us in the hotel a taxi, the us again to various sights go before the takeoff (supposedly a friendly driver with special price., but then much more required and-while we were still visited-our entire in the taxi remaining luggage ransacked and us all reasonably valuable from the suitcases steel, which we but unfortunately only in the airport lobby noticed, as we had the luggage wanted to abandon.) A subsequent complaint was not even answered. That is the worst hotel, i have ever stayed in. read hotel review
  • Room
    2.0
    Size of the room
    2.0
    Cleanliness & linen change
    3.0
    Size of the bathroom
    2.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
  • Sport & Leisure
    1.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
  • Location
    3.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    3.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Hotel
    2.5
    Condition of the Hotel
    2.0
    General cleanliness of the different areas
    3.0
  • Service
    3.0
    Staff's knowledge of foreign language
    3.0
    Reception, check-in & check-out
    4.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    1.0
  • Gastronomy
    3.0
    Variety of food and drinks
    2.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    4.0
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Information about Hotel Alem

Hotel Information

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hotel safe
  • Internet
  • Central heating
  • Air conditioning
  • Free parking
  • Car park

Room amenities

  • Writing bureau
  • Phone
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Shower
  • Wake up call/Alarm clock

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Breakfast buffet
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre

Spa offers

  • Sauna

Other hotel information

  • 24 hour reception
  • Express check in and check out
  • Car hire
  • Information desk
  • Currency exchange
  • Pets allowed
  • Children welcome
  • Newspaper
  • Laundry service