# 48 of 391 hotels in Hamburg

Motel One Hamburg-Alster(3 stars)

Steindamm 102, 20099 Hamburg View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    4.8
  • Service
    5.5
  • Location
    5.2
  • Gastronomy
    5.0
  • Sport & Leisure
    3.2

Rating breakdown

  • excellent
    151
  • very good
    72
  • acceptable
    6
  • poor
    0
  • terrible
    0
Read all hotel reviews
Lukas
Friendly staff
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • December 2014
Modern Motel One hotel in Hamburg, we didn't use the breakfast. The staff was very friendly to us. read hotel review
  • Gastronomy
    5.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Room
    4.5
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
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Tanja
Ideal for a city trip
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • August 2014
Perfect starting point for a city break in Hamburg. Many restaurants and supermarkets in the surrounding area - underground station U1 Lohmuehlenstrasse. right in front of the door. The rooms could use a few more square meters, otherwise all the best according to the Motel One standard. Always enough breakfast available or was always refilled immediately. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.5
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    5.0
  • Room
    4.8
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
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Silvia
You get great value for money here!
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • August 2014
The 'Motel One Hamburg-Alster' is centrally located in the district of St. Georg. The metro stop 'Lohmühle Road' is right on the doorstep. The train or metro stop 'Berliner Tor' is approximately 7 minutes' walk away. From there, you can take the train directly to the Neuen Flora musical. It's about 10 minutes' walking distance to the Outer Alster via the nearby hospital. The modern rooms are very small but perfectly adequate for a short stay. A small flat screen tv, wireless internet (included), small table with chair and work desk are provided. The new and clean bathroom has a ... large mirror, hair dryer and a rain shower. Breakfast costs €7.50. During the peak hours there is a lot going on and it can lead to waiting times. The value for money is absolutely right here! read hotel review
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    5.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    5.0
  • Location
    5.0
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
  • Room
    3.5
    Size of the room
    3.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
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Susanne
Surely not my last stop.
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • May 2014
The hotel is definitely recommended. read hotel review
  • Hotel
    6.0

    The hotel is definitely recommended.

  • Location
    5.0

    Directly in front of the hotel there is access to the subway, only one stop to the central station, you couldn't have a better connection. However, you should not have any fears of coming into non-German cultures on your way from the train station to the hotel.

  • Service
    6.0

    The service from the entire hotel leaves nothing to be desired. Very friendly, extremely helpful and competent young employees, whether at the front desk, during breakfast or at the bar, regardless of day or night, this is rare to find. The room cleaning was great, everything was clean, good job.

  • Room
    5.0

    Very clean and modern room, adequate size for a city trip. Super clean bathroom, the shower is very comfortable.

  • Gastronomy
    5.0

    The breakfast room could be designed more comfortably in regards to the equipment, but it is okay. If you are not during the busiest times at breakfast, there is enough space (hotel was sold out!) Food and drinks were very diverse, it was refilled immediately as well, the staff was very attentive and accommodating!

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Judith
Modern and friendly. U-bahn in the 2 floor very loud.
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • March 2014
A really nice hotel. There were as good as nothing to complain about. Very busy at breakfast, you'll have to wait until you get a table. But you don't have to wait long. Great and modern rooms (small, but perfectly ok). Had the toothpaste forget, at the reception immediately which-) The only problem: we stayed at the 2. stock. The metro was in the night so loud, that one couldn't sleep without ear plugs. Really noisy. I can imagine, that it is on higher floors better, but with the windows open in the 2. (we had a hot weekend) ... it was not! You can park right in front of the hotel in its own basement garage, but i thought it was a bit overpriced! We would stay there again (but not in the 2. floor!) read hotel review
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Room
    4.3
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    3.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
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Svenja & Jan
Central city hotel.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
Central city hotel for short stays perfectly adequate. Typical Motel One hotel. Room was a bit small but ok. Adequate breakfast buffet. Quick and easy check-in and check-out. Underground station directly in front of the hotel. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    5.3
    Size of the room
    4.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Christina
Modern hotel/u-bahn station right next door
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2013
Super hotel for short vacation/business trip. Chic and modern rooms. On saturday morning the breakfast range was unfortunately very crowded. A to receive table one had to wait in a queue and wait. The area should therefore be increased. The check-out is giddy. Otherwise everything was in order and the price appropriate. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Michael
For short stays okay.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2013
The usual Motel One standard (very small rooms, small bathroom, good bed, no closet, clean and new). Convenient location in dubious area. read hotel review
  • Location
    3.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Room
    3.0
    Size of the room
    2.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    3.0
    Disabled-friendly
    5.0
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Marco
Perfect hotel for a visit to Hamburg
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • October 2013
A perfect hotel for a visit to Hamburg. Underground connection directly from the hotel. City center also within walking distance... read hotel review
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Location
    4.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Room
    4.8
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
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Yvonne
From now only motel one
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2013
The hotel is very clean and huge. The size of the room was more than adequate. You get a private wi-fi access included. Breakfast and bar unfortunately we didn't try it however it looked nice. Many business travelers and guests of all ages We were in 15. floor and up to a bit of noise from the street, of course not forthcoming, it was always nice and quiet. read hotel review
  • Location
    6.0

    One runs from the hotel one is already nearly in the metro. The connection could not be better. It is only one stop from the main train station. The u-bahn at the hotel really all 5 minutes and the main railway station one comes generally everywhere. You can walk to in about 10 minutes walk a street with many bars and restaurants within walking distance. The city center you could also walk in about 20-25 minutes. With the train but it is of course easier.

  • Room
    6.0

    The room is not large, but for us completely sufficiently. The bed was very comfortable. The air conditioner in the room was also good. What was missing, maybe a minibar. Balcony there is no, but a large window with a nice view of the surroundings (15. floor). The cleanliness of the bathroom i loved it. There was only one tissue in the trash can and he was the next day still emptied. It was very many small things taken care of, what i really surprisingly found (small shower gels always again new frame, toilet paper folded etc.). This was the first hotel in which i barefoot shower and not with flip flops.

  • Service
    5.0

    The only real contact, which we with the staff had, was with the check-in and check-out. It everything went off without a hitch and the staff was friendly. The service has done a very good job. Even small showergels there was always again and again, so that there were always two in the sink were. What we can assess, so good.

  • Hotel
    5.0

    The hotel is very clean and huge. The size of the room was more than adequate. You get a private wi-fi access included. Breakfast and bar unfortunately we didn't try it however it looked nice. Many business travelers and guests of all ages We were in 15. floor and up to a bit of noise from the street, of course not forthcoming, it was always nice and quiet.

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Information about Motel One Hamburg-Alster

Hotel Information

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Amenities

Hotel amenities

  • Rooms with disabled access
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Writing bureau
  • TV
  • Satellite TV
  • Bathroom
  • Electronic room keys
  • Pets allowed
  • Hair dryer

Gastronomy

  • Hotel bar
  • Cafe

Other hotel information

  • 24 hour reception
  • Car hire
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper