# 49 of 392 hotels in Hamburg

Motel One Hamburg-Alster(2.5 stars)

Steindamm 102, 20099 Hamburg View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    4.7
  • Service
    5.4
  • Location
    5.2
  • Gastronomy
    5.0
  • Sport & Leisure
    3.1

Rating breakdown

  • excellent
    149
  • very good
    83
  • acceptable
    7
  • poor
    0
  • terrible
    0
Read all hotel reviews
Susanne
Surely not my last stop.
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • May 2014
The hotel is definitely recommended. read hotel review
  • Room
    5.0

    Very clean and modern room, adequate size for a city trip. Super clean bathroom, the shower is very comfortable.

  • Location
    5.0

    Directly in front of the hotel there is access to the subway, only one stop to the central station, you couldn't have a better connection. However, you should not have any fears of coming into non-German cultures on your way from the train station to the hotel.

  • Gastronomy
    5.0

    The breakfast room could be designed more comfortably in regards to the equipment, but it is okay. If you are not during the busiest times at breakfast, there is enough space (hotel was sold out!) Food and drinks were very diverse, it was refilled immediately as well, the staff was very attentive and accommodating!

  • Hotel
    6.0

    The hotel is definitely recommended.

  • Service
    6.0

    The service from the entire hotel leaves nothing to be desired. Very friendly, extremely helpful and competent young employees, whether at the front desk, during breakfast or at the bar, regardless of day or night, this is rare to find. The room cleaning was great, everything was clean, good job.

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Judith
Modern and friendly. U-bahn in the 2 floor very loud.
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • March 2014
A really nice hotel. There were as good as nothing to complain about. Very busy at breakfast, you'll have to wait until you get a table. But you don't have to wait long. Great and modern rooms (small, but perfectly ok). Had the toothpaste forget, at the reception immediately which-) The only problem: we stayed at the 2. stock. The metro was in the night so loud, that one couldn't sleep without ear plugs. Really noisy. I can imagine, that it is on higher floors better, but with the windows open in the 2. (we had a hot weekend) ... it was not! You can park right in front of the hotel in its own basement garage, but i thought it was a bit overpriced! We would stay there again (but not in the 2. floor!) read hotel review
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Room
    4.3
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    3.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
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Svenja & Jan
Central city hotel.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
Central city hotel for short stays perfectly adequate. Typical Motel One hotel. Room was a bit small but ok. Adequate breakfast buffet. Quick and easy check-in and check-out. Underground station directly in front of the hotel. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    5.3
    Size of the room
    4.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Christina
Modern hotel/u-bahn station right next door
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2013
Super hotel for short vacation/business trip. Chic and modern rooms. On saturday morning the breakfast range was unfortunately very crowded. A to receive table one had to wait in a queue and wait. The area should therefore be increased. The check-out is giddy. Otherwise everything was in order and the price appropriate. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Michael
For short stays okay.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2013
The usual Motel One standard (very small rooms, small bathroom, good bed, no closet, clean and new). Convenient location in dubious area. read hotel review
  • Location
    3.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Room
    3.0
    Size of the room
    2.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    3.0
    Disabled-friendly
    5.0
Close
Marco
Perfect hotel for a visit to Hamburg
  • Recommended hotel
  • Couples
  • Translated
  • Proof of booking
  • City break
  • October 2013
A perfect hotel for a visit to Hamburg. Underground connection directly from the hotel. City center also within walking distance... read hotel review
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Location
    4.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    4.0
  • Room
    4.8
    Size of the room
    4.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Disabled-friendly
    5.0
    Family friendliness
    5.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
Close
Yvonne
From now only motel one
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2013
The hotel is very clean and huge. The size of the room was more than adequate. You get a private wi-fi access included. Breakfast and bar unfortunately we didn't try it however it looked nice. Many business travelers and guests of all ages We were in 15. floor and up to a bit of noise from the street, of course not forthcoming, it was always nice and quiet. read hotel review
  • Location
    6.0

    One runs from the hotel one is already nearly in the metro. The connection could not be better. It is only one stop from the main train station. The u-bahn at the hotel really all 5 minutes and the main railway station one comes generally everywhere. You can walk to in about 10 minutes walk a street with many bars and restaurants within walking distance. The city center you could also walk in about 20-25 minutes. With the train but it is of course easier.

  • Room
    6.0

    The room is not large, but for us completely sufficiently. The bed was very comfortable. The air conditioner in the room was also good. What was missing, maybe a minibar. Balcony there is no, but a large window with a nice view of the surroundings (15. floor). The cleanliness of the bathroom i loved it. There was only one tissue in the trash can and he was the next day still emptied. It was very many small things taken care of, what i really surprisingly found (small shower gels always again new frame, toilet paper folded etc.). This was the first hotel in which i barefoot shower and not with flip flops.

  • Service
    5.0

    The only real contact, which we with the staff had, was with the check-in and check-out. It everything went off without a hitch and the staff was friendly. The service has done a very good job. Even small showergels there was always again and again, so that there were always two in the sink were. What we can assess, so good.

  • Hotel
    5.0

    The hotel is very clean and huge. The size of the room was more than adequate. You get a private wi-fi access included. Breakfast and bar unfortunately we didn't try it however it looked nice. Many business travelers and guests of all ages We were in 15. floor and up to a bit of noise from the street, of course not forthcoming, it was always nice and quiet.

Close
Herbert pyro
Great hotel for city breaks
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2013
Very large hotel with many rooms - very nice view from the upper floors. Rooms are big enough, as one it from other motel ones is used - very clean and tidy, wi-fi available, breakfast adequate. Guests of all ages - also many business travelers. read hotel review
  • Location
    6.0

    Great access to airport, subway and city - ideal for city breaks, shopping nearby.

  • Gastronomy
    6.0

    Small snacks and enough drinks in the hotel bar, unfortunately no fridge in the room. Value leistungsverhjältnis in order.

  • Room
    6.0

    Optimal room size, amenities are modern and functional, the beds and the mattresses were very comfortable, very clean.

  • Service
    6.0

    Very friendly and helpful staff, rooms very clean, very hard to stay as comfortable as possible - many tips at the reception.

  • Hotel
    6.0

    Very large hotel with many rooms - very nice view from the upper floors. Rooms are big enough, as one it from other motel ones is used - very clean and tidy, wi-fi available, breakfast adequate. Guests of all ages - also many business travelers.

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Sabine Fuchs
A perfect hotel for city breaks
  • Recommended hotel
  • Couples
  • Translated
  • City break
  • September 2013
Large hotel with very good transport links (underground right in front of the hotel), modern, stylish hotel, very clean and tidy, wi-fi throughout the property, rich breakfast against surcharge, all nationalities and ages represented, many business travelers read hotel review
  • Location
    6.0

    Great access to airport, subway in front of the hotel-latency to the airport (1 change) about 45 minutes, about 10 minutes to reach the city center with the underground, in the direct vicinity of the hotel a few shopping possibilities (food)

  • Service
    6.0

    Staff in the hotel was very friendly, foreign language skills, rooms were very well maintained, check-in is from 15 hours-luggage can however in the hotel and is attended-prior prior to spray and after check-out to the departure. There were no complaints

  • Gastronomy
    6.0

    Nice bar with well stocked getränkeangeboten, prices were adjusted and not exaggerated.

  • Hotel
    6.0

    Large hotel with very good transport links (underground right in front of the hotel), modern, stylish hotel, very clean and tidy, wi-fi throughout the property, rich breakfast against surcharge, all nationalities and ages represented, many business travelers

  • Room
    6.0

    Rooms are in the same large-so you know what to expect-friendly and nicely decorated, beds and mattress was very comfortable and clean, bathroom was large and spacious.

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Svenja & Jan
Always again
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • August 2013
Typical Motel One. Am often on business here and it is always very nice. Also trip with friends, again in this hotel. Centrally located with great public transport links. Always gladly again. read hotel review
  • Room
    5.3
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Hotel
    5.8
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
    Family friendliness
    6.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
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Read all hotel reviews

Information about Motel One Hamburg-Alster

Hotel Information

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Amenities

Hotel amenities

  • Terrace
  • Non-smoking room
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Additional childrens' bed
  • Bathroom
  • Electronic room keys
  • Pets allowed

Gastronomy

  • Hotel bar
  • Cafe
  • Breakfast buffet

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Car hire
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper