# 41 of 363 hotels in Hamburg

Motel One Hamburg-Alster(2 stars)

Steindamm 102, 20099 Hamburg View on map
Average rating
Recommended
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    4.7
  • Service
    5.4
  • Location
    5.2
  • Gastronomy
    5.0
  • Sport & Leisure
    2.8

Rating breakdown

  • excellent
    152
  • very good
    85
  • acceptable
    7
  • poor
    0
  • terrible
    0
Read all hotel reviews
Susanne
Surely not my last stop.
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • May 2014
The hotel is definitely recommended. read hotel review
  • Room
    5.0

    Very clean and modern room, adequate size for a city trip. Super clean bathroom, the shower is very comfortable.

  • Location
    5.0

    Directly in front of the hotel there is access to the subway, only one stop to the central station, you couldn't have a better connection. However, you should not have any fears of coming into non-German cultures on your way from the train station to the hotel.

  • Gastronomy
    5.0

    The breakfast room could be designed more comfortably in regards to the equipment, but it is okay. If you are not during the busiest times at breakfast, there is enough space (hotel was sold out!) Food and drinks were very diverse, it was refilled immediately as well, the staff was very attentive and accommodating!

  • Hotel
    6.0

    The hotel is definitely recommended.

  • Service
    6.0

    The service from the entire hotel leaves nothing to be desired. Very friendly, extremely helpful and competent young employees, whether at the front desk, during breakfast or at the bar, regardless of day or night, this is rare to find. The room cleaning was great, everything was clean, good job.

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Judith
Modern and friendly. U-bahn in the 2 floor very loud.
  • Recommended hotel
  • Friends
  • Translated
  • City break
  • March 2014
A really nice hotel. There were as good as nothing to complain about. Very busy at breakfast, you'll have to wait until you get a table. But you don't have to wait long. Great and modern rooms (small, but perfectly ok). Had the toothpaste forget, at the reception immediately which-) The only problem: we stayed at the 2. stock. The metro was in the night so loud, that one couldn't sleep without ear plugs. Really noisy. I can imagine, that it is on higher floors better, but with the windows open in the 2. (we had a hot weekend) ... it was not! You can park right in front of the hotel in its own basement garage, but i thought it was a bit overpriced! We would stay there again (but not in the 2. floor!) read hotel review
  • Service
    5.5
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
  • Room
    4.3
    Size of the room
    4.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    3.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    5.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    5.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    3.8
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    3.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    4.0
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Svenja & Jan
Central city hotel.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • January 2014
Central city hotel for short stays perfectly adequate. Typical Motel One hotel. Room was a bit small but ok. Adequate breakfast buffet. Quick and easy check-in and check-out. Underground station directly in front of the hotel. read hotel review
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Room
    5.3
    Size of the room
    4.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    5.7
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    5.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Gastronomy
    5.0
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    5.0
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Michael
For short stays okay.
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2013
The usual Motel One standard (very small rooms, small bathroom, good bed, no closet, clean and new). Convenient location in dubious area. read hotel review
  • Location
    3.5
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    3.0
    Other leisure activities available
    3.0
  • Room
    3.0
    Size of the room
    2.0
    Cleanliness & linen change
    5.0
    Size of the bathroom
    2.0
    Room amenities (TV, balcony, safe, etc.)
    3.0
  • Service
    5.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Hotel
    4.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    3.0
    Disabled-friendly
    5.0
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Tina
Modern hotel/u-bahn station right next door
  • Recommended hotel
  • Singles
  • Translated
  • Business trip
  • November 2013
Super hotel for short vacation/business trip. Chic and modern rooms. On saturday morning the breakfast range was unfortunately very crowded. A to receive table one had to wait in a queue and wait. The area should therefore be increased. The check-out is giddy. Otherwise everything was in order and the price appropriate. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
  • Gastronomy
    5.3
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Service
    5.3
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Other leisure activities available
    6.0
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Information about Motel One Hamburg-Alster

Hotel Information

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Amenities

Hotel amenities

  • Terrace
  • Non-smoking room
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Shower
  • Writing bureau
  • Additional childrens' bed
  • Bathroom
  • Electronic room keys
  • Pets allowed

Gastronomy

  • Hotel bar
  • Cafe
  • Breakfast buffet

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Car hire
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Free Wifi access included
  • Newspaper