# 12 of 407 hotels in Berlin - Mitte

Mercure Hotel Checkpoint Charlie(4 stars)

Schutzenstr. 11 10117 Berlin View on map
Average rating
Recommended
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At a glance

  • A wonderful hotel (2)
    "A wonderful hotel" found in 2 reviews
    • " What a wonderful hotel . Clean, safe with a super breakfast. Wish we could take it with us to every country. The ... " 
      5.914285714285714
      May 2011
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped . Central location in the city center, underground station very close, friendly staff. Sauna and ... " 
      5.695238095238095
      February 2012
  • Central location (1)
    "Central location" found in 1 review
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we ... " 
      5.695238095238095
      February 2012
  • Friendly staff (1)
    "Friendly staff" found in 1 review
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff . Sauna and fitness area we didn't used, the city of Berlin, enticed us with all the museums and ... " 
      5.695238095238095
      February 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.7
  • Service
    5.6
  • Location
    5.5
  • Gastronomy
    5.2
  • Sport & Leisure
    4.8

Rating breakdown

  • excellent
    203
  • very good
    22
  • acceptable
    4
  • poor
    0
  • terrible
    0
Read all hotel reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (2)
      Comments related to "Hotel in general" found in 2 reviews
      • " What a wonderful hotel. Clean, safe with a super breakfast. Wish we could take it with us to every country. The ... "  read hotel review
        5.914285714285714
        May 2011
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and ... "  read hotel review
        5.695238095238095
        February 2012
  • Location
    Pros
    • Is Central (1)
      Comments related to "Location" found in 1 review
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we ... "  read hotel review
        5.695238095238095
        February 2012
  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we didn't used, the city of Berlin, enticed us with all the museums and ... "  read hotel review
        5.695238095238095
        February 2012
Peter
Business meeting facility
  • Recommended hotel
  • Couples
  • Business trip
  • August 2015
I had a good stay at your hotel. However, I had to interview to of my regional staff members who are based in Berlin. There are no real facilities to quietly carry out meetings or interviews in your hotel. One of the Frontdesk loung ladies offered an open space which was ok for me but she ignored my request to turn the TV sound down and the surrounding music. The interviews were done before and after lunch so I didn't disturb hotel quests. Mercure should provide some private areas for such meetings. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
Close
Viveca
Summer holiday
  • Recommended hotel
  • Couples
  • City break
  • July 2015
A very comfortable hotel. The personal was great. A nice garden to sit in. The room was very nice but like some english speaking channels on the TV. The beds was comfortable. Do not like a loudspeaker in the bathroom. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    4.0
    Disabled-friendly
    4.0
Close
Ana
Good hotel in a great city, Berlin!
  • Recommended hotel
  • Families
  • City break
  • April 2015
All of this hotel was great. We come very early at the morning and they try to gave us very soon the room!! We had a nice suit with 2 rooms so big and clean! We had the breakfast included and was so good, I drunk lactose free milk and they had it in the menu! The wi fi is not very good, I just can used it the last night. Berlin is a great city with nice people!! read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
Close
Xavier
Quiet hotel in the center of the town
  • Recommended hotel
  • Couples
  • City break
  • April 2015
Central situation and perfect design. read hotel review
  • Location
    6.0

    Near from the Checkpoint Charlie, between two underground's stations "Stadtmitte" and "Kochstrasse"

  • Hotel
    5.0

    Central situation and perfect design.

  • Service
    4.0

    Very amazing during the breakfast, every day, but impersonal and distant for the check-in and the check-out.

  • Room
    6.0

    Room with space, light and comfort. Nice breakfast.

Close
Juan Ramón
Excellent location
  • Recommended hotel
  • Singles
  • Business trip
  • April 2015
Very well located in the stadtmitte, an close to Postdamer Platz, you have at reach the most classical German architecture since Frederick the Great. The hotel is affordable whilst worthwile read hotel review
  • Gastronomy
    5.5
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Atmosphere & furnishings
    5.0
  • Hotel
    5.5
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
Close
Christine
Not happy
  • Hotel not recommended
  • Couples
  • Skiing and winter sports
  • January 2015
We booked for 2 nights, Tuesday and wednesday. We then realised that our flight only arrived early Wednesday. We asked the hotel if we could cancel Tuesday night. They advised that would mean we would not be able to check in until around 3pm so if we wanted to get straight into a room on our arrival, we would need to keep the Tuesday night booking. We decided to keep the Tuesday night booking so after our long flight we could check in as soon as we arrived. However, when we arrived on Wednesday morning, around 9:30, there was ... no room available. NOT HAPPY. Reception continued to just advise there was no room available and none would be available for some time. We made it clear we were not happy. Eventually the Manager came to speak to us and apologised, promising we would get the first room available and offered us a complimentary breakfast. We finally got a room at about 10:30-11:00. We got an upgraded room, but on checking we were immediately charged for 2 nights. Given all the confusion and no room,not impressed at all about being charged for 2 nights! read hotel review
  • Location
    5.0

    Very good and convenient location.

  • Room
    5.0

    Room was very nice. Good size, comfortable bed.

  • Hotel
    3.0

    We booked for 2 nights, Tuesday and wednesday. We then realised that our flight only arrived early Wednesday. We asked the hotel if we could cancel Tuesday night. They advised that would mean we would not be able to check in until around 3pm so if we wanted to get straight into a room on our arrival, we would need to keep the Tuesday night booking. We decided to keep the Tuesday night booking so after our long flight we could check in as soon as we arrived. However, when we arrived on Wednesday morning, around 9:30, there was no room available. NOT HAPPY. Reception continued to just advise there was no room available and none would be available for some time. We made it clear we were not happy. Eventually the Manager came to speak to us and apologised, promising we would get the first room available and offered us a complimentary breakfast. We finally got a room at about 10:30-11:00. We got an upgraded room, but on checking we were immediately charged for 2 nights. Given all the confusion and no room,not impressed at all about being charged for 2 nights!

  • Service
    3.0

    See comments above. Not impressed with the service at all.

Close

Bad future infos of hotel while booked
  • Hotel not recommended
  • Families
  • Proof of booking
  • Other stay
  • December 2014
The hotel was in renovation so we couldn't enjoy the hotel lobby or bar very disappointed we should get money back you don't pay only the stay you pay for the whole surroundings !!! room was very nice only it was smoking room very bad with children's!!! You cannot offer rooms with smoking with children its not allowed!!! read hotel review
  • Gastronomy
    1.0
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    1.0
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    3.7
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    6.0
  • Service
    4.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    2.0
  • Location
    2.8
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    1.0
Close
Teresa
Excellent location in a fascinating city
  • Recommended hotel
  • Couples
  • City break
  • October 2014
This hotel was perfectly situated. Off a quiet street but very close to the hustle of the East Berlin life. Rooms are large, clean with comfy beds, bathroom facilities were good with a good shower and everything was to a good standard. The air conditioning was not particularly effective but we could open the windows for fresh air as it is a quieter location. Would recommend this hotel as it is perfect for a city break and we felt value for money in a capital city. read hotel review
  • Hotel
    6.0

    This hotel was perfectly situated. Off a quiet street but very close to the hustle of the East Berlin life. Rooms are large, clean with comfy beds, bathroom facilities were good with a good shower and everything was to a good standard. The air conditioning was not particularly effective but we could open the windows for fresh air as it is a quieter location. Would recommend this hotel as it is perfect for a city break and we felt value for money in a capital city.

  • Service
    5.0

    Cleaning staff efficient. Language not a problem as reception staff speak excellent English.

  • Room
    5.0

    The room was spacious which we thought was excellent for a city hotel. Good standard of cleanliness. It has tea / coffee facilities in the rooms together with a fridge /mini bar. Also a safe which was very useful. Free wIfi very effective.

  • Location
    6.0

    This hotel was approx 10 minute walk to lots of eateries and shops. Restaurants to cater for most people's preference and budget. A lot of the sights are within walking distance although the tube system is very effective as an alternative.

  • Gastronomy
    5.0

    We only had breakfast in the hotel but it was very good with lots of choice. The volume of diners meant that sometimes you had to wait for food to be topped up but the staff work very hard in coping with this. Dining area appears to be too small for the size of hotel but it just about copes during busy times.

Close

Good middle class hotel in central location
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • October 2014
The Superior rooms are very spacious. Bathroom and toilet are separate. The bathroom was a bit small compared to the rest of the room. Small balcony onto the quiet courtyard read hotel review
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    5.8
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Ian
Hotel was great
  • Recommended hotel
  • Families
  • Other stay
  • September 2014
The staff were very helpful, the location is great,very close to the metro train, about a 3 min walk. The entire hotel is clean and well presented. read hotel review
  • Service
    5.0

    Rooms were clean and quiet and the staff helped us with location attractions

  • Location
    5.0

    Close to the metro trains and local restaurants

  • Room
    6.0

    The rooms are a Good size for the location and the beds are very comfortable.

  • Hotel
    6.0

    The staff were very helpful, the location is great,very close to the metro train, about a 3 min walk. The entire hotel is clean and well presented.

Close
Read all hotel reviews

Information about Mercure Hotel Checkpoint Charlie

Hotel Information

hotel.de

hotel.de *

Welcome to the **** Mercure Hotel & Residenz Berlin Checkpoint Charlie.Situated in the historic and new centre of Berlin you can not only enjoy the proximity to the elegant shopping mile "Friedrichstrasse", to the vibrant "Gendarmenmarkt", the "Potsdamer Platz" and to the famous former border crossing "Checkpoint Charlie", but you can also enjoy the charm of unique architecture. Our 4* hotel has altogether 135 spacious rooms, painted in fresh colours:128 non-smoking and 7 smoking-rooms12 exquisite suites  and 7 family rooms with 2 separated double rooms24 luxurious apartements and suites for long-term staysAll of the rooms offer the familiar comfort of a Mercure: sat-TV, direct dial telephone with mailbox function and separated fax and modem connection, a huge desk, minibar, bath, or shower (also with separated WC).The hotel also offers a breakfast restaurant with terrace, the Checkpoint bar, fitness and sauna area. Central city location, parking spaces available in the underground car park for a small fee. Reception hours: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Charge

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm
  • Hair dryer

Gastronomy

  • Hotel bar
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service