# 13 of 407 hotels in Berlin - Mitte

Mercure Hotel Checkpoint Charlie(4 stars)

Schuetzenstrasse 11 10117 Berlin Berlin View on map
Average rating
Recommended
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At a glance

  • A wonderful hotel (2)
    "A wonderful hotel" found in 2 reviews
    • " What a wonderful hotel . Clean, safe with a super breakfast. Wish we could take it with us to every country. The ... " 
      5.914285714285714
      May 2011
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped . Central location in the city center, underground station very close, friendly staff. Sauna and ... " 
      5.695238095238095
      February 2012
  • Central location (1)
    "Central location" found in 1 review
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we ... " 
      5.695238095238095
      February 2012
  • Friendly staff (1)
    "Friendly staff" found in 1 review
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff . Sauna and fitness area we didn't used, the city of Berlin, enticed us with all the museums and ... " 
      5.695238095238095
      February 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.7
  • Service
    5.6
  • Location
    5.5
  • Gastronomy
    5.2
  • Sport & Leisure
    4.7

Rating breakdown

  • excellent
    186
  • very good
    27
  • acceptable
    3
  • poor
    0
  • terrible
    0
Read all hotel reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (2)
      Comments related to "Hotel in general" found in 2 reviews
      • " What a wonderful hotel. Clean, safe with a super breakfast. Wish we could take it with us to every country. The ... "  read hotel review
        5.914285714285714
        May 2011
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and ... "  read hotel review
        5.695238095238095
        February 2012
  • Location
    Pros
    • Is Central (1)
      Comments related to "Location" found in 1 review
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we ... "  read hotel review
        5.695238095238095
        February 2012
  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we didn't used, the city of Berlin, enticed us with all the museums and ... "  read hotel review
        5.695238095238095
        February 2012
Kathleen
Great place! Until the end
  • Recommended hotel
  • Families
  • Other stay
  • January 2016
Until our last night, we had been moderately pleased with our stay at the Mercure hotel in Checkpoint Charlie. Our group of three had spent quite a bit of time and money in the downstairs bar, and we're quite pleased with the bartender Stoyan! Stoyan was so nice and attentive to all of our needs - we miss him already! Most of the hotel staff was cordial and generally very helpful, however there were some times that we didn't get the nicest reponses. We were very pleased with the cleanliness of the hotek, but after the second night, the maids ... stopped cleaning out room (no big deal it didn't really need to be cleaned) but please at least repack the towels that were taken away the day before so we can shower! It wasn't that big of a deal, water under the bridge, until our last night. We had planned on having an early and relaxing evening in the hotel since we had a very early flight the next morning. When we returned to the hotel we were displeased at the fact that the bar was closed for the night, due to a company party the hotel was having. This put us slightly off, but it wasn't a big deal, we went elsewhere. When we got back to the hotel and started to get ready for the night, we realized we needed both towels and a wakeup call. When my husband went downstairs in his pajamas to get towels and ask for the call, he got the most disgusting looks of his life. He was completely looked down upon, looked at in disgust, and given the impression that he was not welcomed there. Next, when he went to get a wakeup call for 4am, the lady at the front desk gave him a hard time saying that it was very early and questioning his credibility. Then he again, had to walk through an overcrowded bar with the judgemental looks. Throughout the night we could hear the music blasting from the party on the ground floor (we were on the seventh floor!!! ) and in addition, we could also smell all of their cigarette smoke! If we had gotten some sort of warning that the bar/restaurant would be closed that night and there would be a private party, we probably wouldn't have been so blindsided and upset. Had we of left the day before, we would have had an absolutely wonderful experience, but it was unfortunately clouded by our last night's stay. read hotel review
  • Room
    4.0

    Room was decent, but our the if member had to sleep on a pullout couch.

  • Location
    5.0

    Great location close to Checkpoint Charlie and close to the underground stops!

  • Service
    4.0

    GREAT service at the bar! Decent front desk service and poor cleaning service

  • Hotel
    4.0

    Until our last night, we had been moderately pleased with our stay at the Mercure hotel in Checkpoint Charlie. Our group of three had spent quite a bit of time and money in the downstairs bar, and we're quite pleased with the bartender Stoyan! Stoyan was so nice and attentive to all of our needs - we miss him already! Most of the hotel staff was cordial and generally very helpful, however there were some times that we didn't get the nicest reponses. We were very pleased with the cleanliness of the hotek, but after the second night, the maids stopped cleaning out room (no big deal it didn't really need to be cleaned) but please at least repack the towels that were taken away the day before so we can shower! It wasn't that big of a deal, water under the bridge, until our last night. We had planned on having an early and relaxing evening in the hotel since we had a very early flight the next morning. When we returned to the hotel we were displeased at the fact that the bar was closed for the night, due to a company party the hotel was having. This put us slightly off, but it wasn't a big deal, we went elsewhere. When we got back to the hotel and started to get ready for the night, we realized we needed both towels and a wakeup call. When my husband went downstairs in his pajamas to get towels and ask for the call, he got the most disgusting looks of his life. He was completely looked down upon, looked at in disgust, and given the impression that he was not welcomed there. Next, when he went to get a wakeup call for 4am, the lady at the front desk gave him a hard time saying that it was very early and questioning his credibility. Then he again, had to walk through an overcrowded bar with the judgemental looks. Throughout the night we could hear the music blasting from the party on the ground floor (we were on the seventh floor!!! ) and in addition, we could also smell all of their cigarette smoke! If we had gotten some sort of warning that the bar/restaurant would be closed that night and there would be a private party, we probably wouldn't have been so blindsided and upset. Had we of left the day before, we would have had an absolutely wonderful experience, but it was unfortunately clouded by our last night's stay.

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Rosane
Reveillon in Berlin was greatful
  • Recommended hotel
  • Couples
  • Other stay
  • January 2016
We stayed at this hotel during reveillon and we loved their service!! The breakfast was very special! People working there are amazing. The location is great. Easy to get the metro. I really come back to this hotel if I go to Berlin again!! read hotel review
  • Location
    5.5
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    5.8
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
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Felipe
Exelent hotel to stay in Berlín. Near to everiwh
  • Recommended hotel
  • Families
  • Other stay
  • December 2015
The room was ver y big Pero al the front desck ver y nice read hotel review
  • Service
    5.0

    People from the front desck very Help ful Some of them speacks English. Non spanish The room was clean enough not the bathroom

  • Room
    5.0

    Beatiful suite with 2 room. Me Kids are 22 andar 18. Big and nice I Will like to have small kitienet and washing machine. But We done very well The room looks New !

  • Gastronomy
    6.0

    The breackfas exelent. Not the service, you need more People There. We dine once al the bar. Pizza very good Al the hotel was very clean

  • Location
    6.0

    You can go walking anywhere There are many places to have diner Gendarmer market is very close There is metro station Just a few blocks away

  • Hotel
    6.0

    The room was ver y big Pero al the front desck ver y nice

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Susan
Beautiful hotel
  • Recommended hotel
  • Couples
  • Business trip
  • September 2015
Our room was large with a nice bathroom, very clean. I enjoyed my stay very much staying at the Hotel. On my part, the two things which came to my attention were the towels in the bathroom and the garden (cigarette butts on the floor)! Other than that, no complaints... read hotel review
  • Room
    4.8
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
  • Hotel
    5.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Jennifer
Excellent staff!
  • Recommended hotel
  • Friends
  • City break
  • September 2015
Great hotel. I booked based on reviews read on Trip Advisor, as well as had some Accor points to use. This hotel did not disappoint. A great location and can walk to everything. Yet is on a side street that is very quiet. Large and airy rooms, with balconies. Did not eat, however the bar is lovely. Above and beyond is the service, every encounter I had was excellent. All staff friendly and knowledgeable. Highly recommend this Mercure and kudos to the staff! read hotel review
  • Gastronomy
    5.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    6.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Disabled-friendly
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
Close
Nico
Berlin center
  • Recommended hotel
  • Singles
  • Business trip
  • September 2015
Warm and competent people working there Organisation perfect and clean read hotel review
  • Sport & Leisure
    5.0

    Sauna and sport available Running in the area of checkpoint Charlie is also mix between sport and history

  • Gastronomy
    2.0

    Only snacking...That is the missing part. But restaurant l entrecôte just near the hôtel with high est méat qualité and amazing french wine menu

  • Location
    6.0

    Nice location in Berlin Mitte. Access very easy with U bahn

  • Room
    5.0

    Large and confortable. Very clean. Coffee tea available in the room

  • Hotel
    5.0

    Warm and competent people working there Organisation perfect and clean

  • Service
    5.0

    good And smily. People working there always ready to help

Close
Peter
Business meeting facility
  • Recommended hotel
  • Couples
  • Business trip
  • August 2015
I had a good stay at your hotel. However, I had to interview to of my regional staff members who are based in Berlin. There are no real facilities to quietly carry out meetings or interviews in your hotel. One of the Frontdesk loung ladies offered an open space which was ok for me but she ignored my request to turn the TV sound down and the surrounding music. The interviews were done before and after lunch so I didn't disturb hotel quests. Mercure should provide some private areas for such meetings. read hotel review
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Service
    4.8
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    4.0
  • Gastronomy
    4.5
    Variety of food and drinks
    4.0
    Overall cleanliness in the restaurant and in the dining areas
    5.0
    Quality of food and drinks
    4.0
    Atmosphere & furnishings
    5.0
  • Sport & Leisure
    3.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    3.0
  • Hotel
    5.0
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    5.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
Close
Viveca
Summer holiday
  • Recommended hotel
  • Couples
  • City break
  • July 2015
A very comfortable hotel. The personal was great. A nice garden to sit in. The room was very nice but like some english speaking channels on the TV. The beds was comfortable. Do not like a loudspeaker in the bathroom. read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Location
    6.0
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
  • Gastronomy
    6.0
    Variety of food and drinks
    6.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Hotel
    5.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    4.0
    Disabled-friendly
    4.0
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Amandine
Well based hotel center Checkpoint Charlie big ro
  • Recommended hotel
  • Singles
  • Business trip
  • June 2015
good location close to check point charlie and U bahn 2+6 big room but small bathroom breakfast well furnished but pastries are missing AC not enough useful in the room but nice balcony business center easy to print boarding pass for free etc.. read hotel review
  • Service
    4.7
    Staff's knowledge of foreign language
    4.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    5.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    4.5
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    4.0
    Quality of food and drinks
    5.0
    Atmosphere & furnishings
    4.0
  • Location
    4.5
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    4.0
  • Hotel
    4.5
    Condition of the Hotel
    4.0
    General cleanliness of the different areas
    5.0
Close
Ana
Good hotel in a great city, Berlin!
  • Recommended hotel
  • Families
  • City break
  • April 2015
All of this hotel was great. We come very early at the morning and they try to gave us very soon the room!! We had a nice suit with 2 rooms so big and clean! We had the breakfast included and was so good, I drunk lactose free milk and they had it in the menu! The wi fi is not very good, I just can used it the last night. Berlin is a great city with nice people!! read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
    Disabled-friendly
    6.0
  • Service
    5.3
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    5.0
    Competence (handling complaints)
    5.0
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
  • Room
    6.0
    Size of the room
    6.0
    Size of the bathroom
    6.0
    Cleanliness & linen change
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Location
    5.8
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    6.0
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Read all hotel reviews

Information about Mercure Hotel Checkpoint Charlie

Hotel Information

hotel.de

hotel.de *

Welcome to the **** Mercure Hotel & Residenz Berlin Checkpoint Charlie.Situated in the historic and new centre of Berlin you can not only enjoy the proximity to the elegant shopping mile "Friedrichstrasse", to the vibrant "Gendarmenmarkt", the "Potsdamer Platz" and to the famous former border crossing "Checkpoint Charlie", but you can also enjoy the charm of unique architecture. Our 4* hotel has altogether 135 spacious rooms, painted in fresh colours:128 non-smoking and 7 smoking-rooms12 exquisite suites  and 7 family rooms with 2 separated double rooms24 luxurious apartements and suites for long-term staysAll of the rooms offer the familiar comfort of a Mercure: sat-TV, direct dial telephone with mailbox function and separated fax and modem connection, a huge desk, minibar, bath, or shower (also with separated WC).The hotel also offers a breakfast restaurant with terrace, the Checkpoint bar, fitness and sauna area. Central city location, parking spaces available in the underground car park for a small fee. Reception hours: Every day: from 00:00 to 00:00
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Business centre
  • Hotel safe
  • Internet
  • Lift
  • Central heating
  • Air conditioning
  • Car park

Room amenities

  • Lounge
  • Additional childrens' bed
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Shower

Gastronomy

  • Vegetarian
  • Hotel bar
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • EC Maestro
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service