# 15 of 413 hotels in Berlin - Mitte

Mercure Hotel Checkpoint Charlie(4 stars)

Schutzenstr. 11 10117 Berlin View on map
Average rating
Recommended
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At a glance

  • A wonderful hotel (2)
    "A wonderful hotel" found in 2 reviews
    • " What a wonderful hotel . Clean, safe with a super breakfast. Wish we could take it with us to every country. The ... " 
      5.914285714285714
      May 2011
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped . Central location in the city center, underground station very close, friendly staff. Sauna and ... " 
      5.695238095238095
      February 2012
  • Central location (1)
    "Central location" found in 1 review
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we ... " 
      5.695238095238095
      February 2012
  • Friendly staff (1)
    "Friendly staff" found in 1 review
    • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff . Sauna and fitness area we didn't used, the city of Berlin, enticed us with all the museums and ... " 
      5.695238095238095
      February 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    5.5
  • Room
    5.6
  • Service
    5.6
  • Location
    5.4
  • Gastronomy
    5.3
  • Sport & Leisure
    4.7

Rating breakdown

  • excellent
    210
  • very good
    23
  • acceptable
    4
  • poor
    0
  • terrible
    1
Read all hotel reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (2)
      Comments related to "Hotel in general" found in 2 reviews
      • " What a wonderful hotel. Clean, safe with a super breakfast. Wish we could take it with us to every country. The ... "  read hotel review
        5.914285714285714
        May 2011
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and ... "  read hotel review
        5.695238095238095
        February 2012
  • Location
    Pros
    • Is Central (1)
      Comments related to "Location" found in 1 review
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we ... "  read hotel review
        5.695238095238095
        February 2012
  • Service
    Pros
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " we had a very quiet rooms to inner courtyard, the room, standard, very spacious and well equipped. Central location in the city center, underground station very close, friendly staff. Sauna and fitness area we didn't used, the city of Berlin, enticed us with all the museums and ... "  read hotel review
        5.695238095238095
        February 2012
Christine
Not happy
  • Hotel not recommended
  • Couples
  • Skiing and winter sports
  • January 2015
We booked for 2 nights, Tuesday and wednesday. We then realised that our flight only arrived early Wednesday. We asked the hotel if we could cancel Tuesday night. They advised that would mean we would not be able to check in until around 3pm so if we wanted to get straight into a room on our arrival, we would need to keep the Tuesday night booking. We decided to keep the Tuesday night booking so after our long flight we could check in as soon as we arrived. However, when we arrived on Wednesday morning, around 9:30, there was ... no room available. NOT HAPPY. Reception continued to just advise there was no room available and none would be available for some time. We made it clear we were not happy. Eventually the Manager came to speak to us and apologised, promising we would get the first room available and offered us a complimentary breakfast. We finally got a room at about 10:30-11:00. We got an upgraded room, but on checking we were immediately charged for 2 nights. Given all the confusion and no room,not impressed at all about being charged for 2 nights! read hotel review
  • Location
    5.0

    Very good and convenient location.

  • Room
    5.0

    Room was very nice. Good size, comfortable bed.

  • Hotel
    3.0

    We booked for 2 nights, Tuesday and wednesday. We then realised that our flight only arrived early Wednesday. We asked the hotel if we could cancel Tuesday night. They advised that would mean we would not be able to check in until around 3pm so if we wanted to get straight into a room on our arrival, we would need to keep the Tuesday night booking. We decided to keep the Tuesday night booking so after our long flight we could check in as soon as we arrived. However, when we arrived on Wednesday morning, around 9:30, there was no room available. NOT HAPPY. Reception continued to just advise there was no room available and none would be available for some time. We made it clear we were not happy. Eventually the Manager came to speak to us and apologised, promising we would get the first room available and offered us a complimentary breakfast. We finally got a room at about 10:30-11:00. We got an upgraded room, but on checking we were immediately charged for 2 nights. Given all the confusion and no room,not impressed at all about being charged for 2 nights!

  • Service
    3.0

    See comments above. Not impressed with the service at all.

Close

Bad future infos of hotel while booked
  • Hotel not recommended
  • Families
  • Proof of booking
  • Other stay
  • December 2014
The hotel was in renovation so we couldn't enjoy the hotel lobby or bar very disappointed we should get money back you don't pay only the stay you pay for the whole surroundings !!! room was very nice only it was smoking room very bad with children's!!! You cannot offer rooms with smoking with children its not allowed!!! read hotel review
  • Gastronomy
    1.0
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    1.0
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    4.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    3.7
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    4.0
    Family friendliness
    6.0
  • Service
    4.0
    Staff's knowledge of foreign language
    5.0
    Reception, check-in & check-out
    5.0
    Friendliness and helpfulness
    4.0
    Competence (handling complaints)
    2.0
  • Location
    2.8
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    1.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    1.0
Close
Teresa
Excellent location in a fascinating city
  • Recommended hotel
  • Couples
  • City break
  • October 2014
This hotel was perfectly situated. Off a quiet street but very close to the hustle of the East Berlin life. Rooms are large, clean with comfy beds, bathroom facilities were good with a good shower and everything was to a good standard. The air conditioning was not particularly effective but we could open the windows for fresh air as it is a quieter location. Would recommend this hotel as it is perfect for a city break and we felt value for money in a capital city. read hotel review
  • Hotel
    6.0

    This hotel was perfectly situated. Off a quiet street but very close to the hustle of the East Berlin life. Rooms are large, clean with comfy beds, bathroom facilities were good with a good shower and everything was to a good standard. The air conditioning was not particularly effective but we could open the windows for fresh air as it is a quieter location. Would recommend this hotel as it is perfect for a city break and we felt value for money in a capital city.

  • Service
    5.0

    Cleaning staff efficient. Language not a problem as reception staff speak excellent English.

  • Room
    5.0

    The room was spacious which we thought was excellent for a city hotel. Good standard of cleanliness. It has tea / coffee facilities in the rooms together with a fridge /mini bar. Also a safe which was very useful. Free wIfi very effective.

  • Location
    6.0

    This hotel was approx 10 minute walk to lots of eateries and shops. Restaurants to cater for most people's preference and budget. A lot of the sights are within walking distance although the tube system is very effective as an alternative.

  • Gastronomy
    5.0

    We only had breakfast in the hotel but it was very good with lots of choice. The volume of diners meant that sometimes you had to wait for food to be topped up but the staff work very hard in coping with this. Dining area appears to be too small for the size of hotel but it just about copes during busy times.

Close

Good middle class hotel in central location
  • Recommended hotel
  • Friends
  • Translated
  • Other stay
  • October 2014
The Superior rooms are very spacious. Bathroom and toilet are separate. The bathroom was a bit small compared to the rest of the room. Small balcony onto the quiet courtyard read hotel review
  • Room
    5.5
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    4.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Gastronomy
    4.0
    Atmosphere & furnishings
    4.0
  • Sport & Leisure
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    4.0
  • Service
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    5.8
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    6.0
    Proximity to shopping areas
    6.0
    Other leisure activities available
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
Close
Ian
Hotel was great
  • Recommended hotel
  • Families
  • Other stay
  • September 2014
The staff were very helpful, the location is great,very close to the metro train, about a 3 min walk. The entire hotel is clean and well presented. read hotel review
  • Service
    5.0

    Rooms were clean and quiet and the staff helped us with location attractions

  • Location
    5.0

    Close to the metro trains and local restaurants

  • Room
    6.0

    The rooms are a Good size for the location and the beds are very comfortable.

  • Hotel
    6.0

    The staff were very helpful, the location is great,very close to the metro train, about a 3 min walk. The entire hotel is clean and well presented.

Close
Rebecca Nelson
Fit the purpose
  • Recommended hotel
  • Friends
  • Other stay
  • August 2014
We were looking for a hotel in a convenient location (walking distance to many attractions) and with two rooms (for 3 adults). This hotel fit the bill quite well. The 2-bedroom suite was very large and it had nice amenities (TV's in both rooms, coffee pot, safe, etc.) It did not have a balcony/view but that was probably due to the fact it is in the heart of the city. Overall we were very happy with the room. However, we did not find the hotel staff very friendly or helpful. When we needed assistance they would comply but not ... very cheerfully and they gave the impression it was a burden. Also, it seems to be hotel policy that you can not get into your room before their check-in time even if the room is available as they want to use this as an additional source of revenue (additional charge). Overall, we liked the hotel and would stay here again. read hotel review
  • Location
    4.7
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    4.0
  • Gastronomy
    3.0
    Variety of food and drinks
    3.0
  • Room
    5.3
    Size of the room
    6.0
    Size of the bathroom
    5.0
    Cleanliness & linen change
    5.0
    Room amenities (TV, balcony, safe, etc.)
    5.0
  • Hotel
    4.3
    Condition of the Hotel
    5.0
    General cleanliness of the different areas
    5.0
    Family friendliness
    3.0
  • Service
    3.8
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    3.0
    Friendliness and helpfulness
    3.0
    Competence (handling complaints)
    3.0
Close
Donald
First Visit to Berlin
  • Recommended hotel
  • Couples
  • Other stay
  • July 2014
The hotels was great and close to the U-6 with only 2 blocks North and 1 1/2 blocks to the East walk to the hotel from the U-6. If you come into Berlin through Tegel Airport, the bus 128 with connection to the U-6 was easy and get off at Kochstrasse for the short walk to the hotel. The staff was very friendly and helpful at all times. The rooms were well appointed and comfortable. The breakfast was very good with lots of selections to choose from the hot and cold side. The only problem we encountered was that the ... free internet connection was unrealiable and kept dropping access. Otherwise the hotel was great. read hotel review
  • Service
    6.0

    The staff was friendly and the room and hotel was very clean.

  • Room
    6.0

    Good size room and very clean.

  • Gastronomy
    6.0

    Good food at breakfast and plenty of it. We only ate at the hotel for breakfast and did not partake of the wine garden that was available later on in the day.

  • Location
    6.0

    The U-6 with only 2 blocks North and 1 1/2 blocks to the East walk to the hotel from the U-6. If you come into Berlin through Tegel Airport, the bus 128 with connection to the U-6 was easy and get off at Kochstrasse for the short walk to the hotel.

  • Hotel
    6.0

    The hotels was great and close to the U-6 with only 2 blocks North and 1 1/2 blocks to the East walk to the hotel from the U-6. If you come into Berlin through Tegel Airport, the bus 128 with connection to the U-6 was easy and get off at Kochstrasse for the short walk to the hotel. The staff was very friendly and helpful at all times. The rooms were well appointed and comfortable. The breakfast was very good with lots of selections to choose from the hot and cold side. The only problem we encountered was that the free internet connection was unrealiable and kept dropping access. Otherwise the hotel was great.

Close
Robert
Berlin Independance Day weekend
  • Recommended hotel
  • Families
  • City break
  • July 2014
Top notch hotel! Highly Recommended. Public transportation (U-Bahn/S-Bahn) a couple blocks from Hotel. Breakfast was awesome, fresh breads and fruits! read hotel review
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
    Competence (handling complaints)
    6.0
  • Location
    5.3
    Transportation connection and available excursions
    6.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    5.0
    Other leisure activities available
    5.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Gastronomy
    5.8
    Variety of food and drinks
    5.0
    Overall cleanliness in the restaurant and in the dining areas
    6.0
    Quality of food and drinks
    6.0
    Atmosphere & furnishings
    6.0
Close
Paul
Modern, great location, great staff
  • Recommended hotel
  • Couples
  • City break
  • June 2014
The location is terrific, three blocks from City Center, walking streets. Very modern, good food, great staff, very accommodating, helpful, all spoke English. Breakfast was excellent, dinner also excellent, we had fabulous hamburgers. Room was clean, big, good size bath room and great shower. We were on a bike tour for one month touring Burgundy France & Moselle river, from Metz to Koblenz concluding with a last night stay in Frankfurt. We are from USA in our late 60's early 70's. This Hotel is terrific in every way, style, location, condition, big rooms, close to City Center, staff great. We ... are very pleased with the service we received and would stay here again, for sure. read hotel review
  • Location
    6.0

    Hotel is three blocks from the train station, Frankfurt Main, easily walk able or taxi right outside front door. Shopping streets only three blocks away. Getting to airport, either train or taxi.

  • Hotel
    6.0

    The location is terrific, three blocks from City Center, walking streets. Very modern, good food, great staff, very accommodating, helpful, all spoke English. Breakfast was excellent, dinner also excellent, we had fabulous hamburgers. Room was clean, big, good size bath room and great shower. We were on a bike tour for one month touring Burgundy France & Moselle river, from Metz to Koblenz concluding with a last night stay in Frankfurt. We are from USA in our late 60's early 70's. This Hotel is terrific in every way, style, location, condition, big rooms, close to City Center, staff great. We are very pleased with the service we received and would stay here again, for sure.

  • Room
    6.0

    Room very large, bathroom also good size and great shower. Everything was very clean and all worked well.

  • Gastronomy
    6.0

    We ate at the breakfast room which doubles as dinning room and bar at night. The food at breakfast and dinner was excellent. Area very clean, and prices seen to be average.

  • Service
    6.0

    Staff very helpful. All spoke German and English.

Close
Tuomas
Very nice hotel
  • Recommended hotel
  • Singles
  • City break
  • May 2014
This is a good hotel for a person, who wants to have a good sleep. Very quiet, at least in a room facing courtyard, and I think they have a lot of that kind of rooms. The bed was also very good to sleep on. I used the free wi-fi a lot, and it never disconnected and was also pretty fast for web-surfing. read hotel review
  • Hotel
    6.0
    Condition of the Hotel
    6.0
    General cleanliness of the different areas
    6.0
    Family friendliness
    6.0
  • Service
    6.0
    Staff's knowledge of foreign language
    6.0
    Reception, check-in & check-out
    6.0
    Friendliness and helpfulness
    6.0
  • Location
    4.5
    Transportation connection and available excursions
    5.0
    Restaurants & bars in the area
    5.0
    Proximity to shopping areas
    4.0
    Other leisure activities available
    4.0
  • Room
    6.0
    Size of the room
    6.0
    Cleanliness & linen change
    6.0
    Size of the bathroom
    6.0
    Room amenities (TV, balcony, safe, etc.)
    6.0
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Read all hotel reviews

Information about Mercure Hotel Checkpoint Charlie

Hotel Information

hotel.de

hotel.de *

It is just a short walk to the chic boutiques and the hustle and bustle of Friedrichstrasse, but as a guest at the 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie you can also enjoy the calm and comfort of a grand Wilhelminian-style building. All 136 lavish rooms have air conditioning and free WIFI. Relax at the fitness center and sauna. The hotel is approximately 10 minutes from the main train station, 15.5 miles (25 km) from Schönefeld Airport and 3.1 miles (5 km) from the A100 highway.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Luggage room
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Hairdressers/Beauty salon
  • Business centre
  • Hotel safe
  • Fax and photocopying facilities
  • Lift
  • Central heating
  • Air conditioning
  • Charge

Room amenities

  • Writing bureau
  • Additional childrens' bed
  • TV
  • Satellite TV
  • Minibar
  • Safe
  • Coffee and tea
  • Balcony
  • Terrace
  • Bathroom
  • Electronic room keys
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm
  • Hair dryer

Gastronomy

  • Hotel bar
  • Packed lunches
  • Catering service

A choice of sports

  • Fitness centre
  • Volleyball

Spa offers

  • Special massages
  • Sauna

Other hotel information

  • 24 hour reception
  • Gay friendly
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • All public and private areas are no smoking zones
  • Wifi
  • Newspaper
  • Laundry service