# 147 of 429 hotels in Sunny Beach

Hotel Victoria Palace(4 stars)

Mladost, Sunny Beach View on map
Average rating
Recommended
Trend

At a glance

  • Great holiday (5)
    "Great holiday" found in 5 reviews
    • " Keep an open mind - we had a great holiday ! " 
      4
      August 2012
    • " Great hotel " 
      5.011904761904761
      August 2012
    • " The hotel is amazing . Especially the view from the hotel direct on the sea is simply dreamlike! The rooms are also ... " 
      5.011904761904761
      August 2012
    • " Great hotel " 
      5.15952380952381
      August 2012
    • " ... in other countries to find. Like at home there are now and then something to do. I can the worst reviews not understand. The food is also always sufficiently available and I found it also fine. The hotel is directly at the beach promenade. We were 4 adults and three children. The hotel we would book immediately again! " 
      5.15952380952381
      August 2012
  • The food in the hotel (1)
    "The food in the hotel" found in 1 review
    • " ... By the pool one already sees a few Mäkel, good looks it despite all times. There, there are also a lot of animations from the animation team. But sometimes also really beautiful nerves may! To the food in the hotel : everything was enjoyable, but also matter of taste. And very a lot of variation there was not! ... " 
      5.011904761904761
      August 2012
  • The rooms were very nice (1)
    "The rooms were very nice" found in 1 review
    • " Terrible hotel once and never again! From the outer sight be tempted and were bitter disappointed. Really unfortunately for this hotel. Staff very unfriendly, food little varied. The rooms were very nice and the view of the sea wonderful. The pool would actually be locked must, broken railing or ... " 
      2.707142857142857
      August 2012
  • Unfriendly staff (1)
    "Unfriendly staff" found in 1 review
    • " Unfriendly staff . No glasses, mugs, besteckund plates or all damaged respectively dereckig. Pool smelled after ... " 
      2.792857142857143
      September 2012
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Hotel review overview

Average
rating

Rating by categories

  • Hotel in general
    3.2
  • Room
    4.0
  • Service
    3.1
  • Location
    5.2
  • Gastronomy
    3.2
  • Sport & Leisure
    3.5

Rating breakdown

  • excellent
    21
  • very good
    26
  • acceptable
    33
  • poor
    30
  • terrible
    5
Read all hotel reviews

The most helpful positive review

4.333333333333333

Massive hotel, directly at the beach, unfortunately with several sign of wear, the cleanliness the check-in sanitary area-poorly, it was missing almost every day towels or accessories you had to always care -in spite of the daily 2 Euro! Half board-somehow second-class citizens. A drink by the pool or in the hotel at a charge not possible. Food very monotonous-but it was always refilled and versatile changed on the southern nationalities, much plastic! Gu …  read hotel review

read more Excellent, Very good reviews

The most helpful negative review

2.7777777777777772

The worst hotel i have ever stayed at! With three friends (age 40-55) we are for one week in october 2012 after Bulgaria flown (all-inclusive). I was already before about 10 years with my then small children in a hotel at the gold beach (all-inclusive) and was very satisfied, so i had nothing against a 2. stay in Bulgaria fuss. But this time it was a complete letdown. The good first : the hotel look from the outside beautiful, and lies directly at the bea …  read hotel review

read more Acceptable, Poor, Terrible reviews

Summary of guest reviews by category

  • Hotel in general
    Pros
    • Hotel in general (5)
      Comments related to "Hotel in general" found in 5 reviews
      • " Keep an open mind - we had a great holiday! "  read hotel review
        4
        August 2012
      • " Great hotel "  read hotel review
        5.011904761904761
        August 2012
      • " The hotel is amazing. Especially the view from the hotel direct on the sea is simply dreamlike! The rooms are also ... "  read hotel review
        5.011904761904761
        August 2012
      • " Great hotel "  read hotel review
        5.15952380952381
        August 2012
      • " ... in other countries to find. Like at home there are now and then something to do. I can the worst reviews not understand. The food is also always sufficiently available and I found it also fine. The hotel is directly at the beach promenade. We were 4 adults and three children. The hotel we would book immediately again! "  read hotel review
        5.15952380952381
        August 2012
    Cons
    • Hotel in general (2)
      Comments related to "Hotel in general" found in 2 reviews
      • " Unfriendly staff. No glasses, mugs, besteckund plates or all damaged respectively dereckig. Pool smelled after chlorine and was badly damaged. Bathroom badly cleaned. Clean towels were a rarity. -dining-hall was dirty and the dishes cold and almost not edible ( ... "  read hotel review
        2.792857142857143
        September 2012
      • " Terrible hotel once and never again! From the outer sight be tempted and were bitter disappointed. Really ... "  read hotel review
        2.707142857142857
        August 2012
  • Service
    Cons
    • Service Friendliness (1)
      Comments related to "Service" found in 1 review
      • " Unfriendly staff. No glasses, mugs, besteckund plates or all damaged respectively dereckig. Pool smelled after ... "  read hotel review
        2.792857142857143
        September 2012
  • Food
    Pros
    • Quality (1)
      Comments related to "Food" found in 1 review
      • " ... By the pool one already sees a few Mäkel, good looks it despite all times. There, there are also a lot of animations from the animation team. But sometimes also really beautiful nerves may! To the food in the hotel: everything was enjoyable, but also matter of taste. And very a lot of variation there was not! ... "  read hotel review
        5.011904761904761
        August 2012
    Cons
    • Quality (1)
      Comments related to "Food" found in 1 review
      • " ... there were in the whole hotel nothing to drink ( all inclusive!) at the reception we were with the words :' supermarket' put off. We have actually the entire vacation from plastic cups to drink. The food was not enjoyable, so that we despite all inclusive outward eat out are. Unfortunately not even the room or ... "  read hotel review
        2.0952380952380953
        August 2012
  • Room
    Pros
    • Facilities (1)
      Comments related to "Room" found in 1 review
      • " Terrible hotel once and never again! From the outer sight be tempted and were bitter disappointed. Really unfortunately for this hotel. Staff very unfriendly, food little varied. The rooms were very nice and the view of the sea wonderful. The pool would actually be locked must, broken railing or ... "  read hotel review
        2.707142857142857
        August 2012
Olga
Outside huii inside pfuii... Very bad.
  • Hotel not recommended
  • Families
  • Translated
  • Beach holiday
  • September 2013
In september 13 we were in the hotel Victoria Palace. It was very bad. On the journey day we still had the toothpaste from previous guest in the sink. It has no one informed when the meal times or let alone where the meal takes place. As we were on the search made of the next horror. The plates were dirty, glasses dirty, tablecloth dirty. The food was always the same and really awful. My boyfriend and i had a week of rolls with bacon to breakfast fed. The room was only after request cleaned. And therefore we clean towels ... we had to constantly ask. There was also only one cleaner in the whole hotel. The staff was rude. Despite vollpensiongab very little drinks. To derschiffsbar something to drink you had to pay for despite full board. This ship you could only reach, if you go swimming. Honestly: who takes to swim money with? Conclusion: Please don't book this hotel. read hotel review
  • Sport & Leisure
    2.0
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    1.0
  • Gastronomy
    1.0
    Variety of food and drinks
    1.0
    Overall cleanliness in the restaurant and in the dining areas
    1.0
    Quality of food and drinks
    1.0
    Atmosphere & furnishings
    1.0
  • Service
    1.0
    Staff's knowledge of foreign language
    1.0
    Reception, check-in & check-out
    1.0
    Friendliness and helpfulness
    1.0
    Competence (handling complaints)
    1.0
  • Room
    2.0
    Size of the room
    3.0
    Size of the bathroom
    3.0
    Cleanliness & linen change
    1.0
    Room amenities (TV, balcony, safe, etc.)
    1.0
  • Location
    4.5
    Distance to the beach
    5.0
    Transportation connection and available excursions
    3.0
    Restaurants & bars in the area
    4.0
    Proximity to shopping areas
    6.0
  • Hotel
    1.0
    Condition of the Hotel
    1.0
    General cleanliness of the different areas
    1.0
    Family friendliness
    1.0
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Danie
Hotel Victoria Palace nothing for families!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
The hotel is about 100 metres away from the beach and has 700 rooms, which we thought was much too large felt, had half board, as we were out for the day, the guests came mainly from Eastern Europe, Czech Republic, Hungary, Ukraine, then also many from all over britain. The breakfast does not deserve the name, there were no clean tables, still the tables were set, staff was, if found, overstrained. Coffee gave it, if at all only from plastic cups, the few cups which were there were also dirty, even though they recently were washed, you had to ... be careful, that not through a kaffeepfütze ran, the staff bends hardly, the food itself but good, was for us rich, and was always freshly prepared, thumbs up for the point. Average age of the guests so between 30 and 50 years, we found the hotel, but completely crowded, internet or similar? Nil return! read hotel review
  • Gastronomy
    6.0

    I can only say thumbs up what number of restaurants, quality, price, and cleanliness, and selection is concerned, the best for us, great atmosphere warm, often with live music in the restaurant, 0.5 liter delicious beer costs a few 3 leva. Quality of the food was very good.

  • Sport & Leisure
    3.0

    Pool we came not to, since everyone but the beach chairs with towel have reserved, although prohibited, it tsanden large signs on which the multi-lingual to read was, but europeans the vacation nothing require. Didn't use the pool, but apparently the pools were in order. Animation gave it more than to enough, pure sport, we have not seen, public showers there was only a pool, and there were 2. the condition of beach chairs and umbrellas, although not used apparently ok, although for the many people too weenig!

  • Room
    3.0

    The room size was okay, equipment rather lean, waves in the floor, carpet on the floor was worn impression, although built in 2003, tv was n röhrenschirm with a lot of snow, only 10 bulgarian programs, remote broken, telephone was ok, minibar was there, but it was issued and empty, coffee maker in the room? In Bulgaria but not. Bathroom was large enough, but only a bathtub, one must in the bath tub with shower curtain showers went but surprisingly good, mirror was bad, put on makeup not possible, since lighting not enough, the cleanliness of the toilet was good, but the mirror was never cleaned. Air conditioning was ok, i would have expected more, the room size was okay.

  • Service
    3.0

    We didn't have complaints, it is anyway nothing friendliness of the hotel staff at the front desk was so-so, the staff in the speiserraum was better, at the nettesten were the women from the room service, foreign language skills? It was either german or english spoken, many languages do german, not bad, as we found, arztleistungen we didn't use, but then you find enough pharmacies, a gesundheitsstation was directly opposite at the hotel Marvel. Child care we didn't see, there was not, room cleaning went in such a way, in the bathroom was only the most necessary cleaned, you only get one at the beginning soap, and per day only one role toilet paper, on the hardly anything on it, had to metric ton paper and soap even buy, never experienced before, the housekeeping staff, tip, as well as the valet service, the people are offended, we as experienced.

  • Hotel
    3.0

    The hotel is about 100 metres away from the beach and has 700 rooms, which we thought was much too large felt, had half board, as we were out for the day, the guests came mainly from Eastern Europe, Czech Republic, Hungary, Ukraine, then also many from all over britain. The breakfast does not deserve the name, there were no clean tables, still the tables were set, staff was, if found, overstrained. Coffee gave it, if at all only from plastic cups, the few cups which were there were also dirty, even though they recently were washed, you had to be careful, that not through a kaffeepfütze ran, the staff bends hardly, the food itself but good, was for us rich, and was always freshly prepared, thumbs up for the point. Average age of the guests so between 30 and 50 years, we found the hotel, but completely crowded, internet or similar? Nil return!

  • Location
    5.0

    Beach i found too fully, cleanliness was so-so, there were everywhere cigarette butts to see, to the nearest airport, Burgas, there are 38 kilometer, the well are, the next town is sveti wlas, it is almost in the hotel on the Sonnenstrand grown together. Restaurants are in abundance everywhere, where the food tasted good, offer rich, reasonable prices, and the staff nice and cordial is. Night life there was on the beach promenade more than enough, including dauerkirmes. Public buses or similar we didn't use it, since everything was in cyrillic was written, but with the reasonable prices, you could easily take a taxi, the almost on every corner are readily available, which we also made, the driver fetch one again from, everything no problem

Close
Robert
First view hui-in detail pfui
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
The hotel made at first glance a very good impression. However, if you get closer look but very many shortcomings evident and, although the hotel is only a few years old there are already so many things needing repair. So hang for example, on some balconies the outside lights on down, tiles in the bathroom were cracked, cracks in the walls in the rooms and i have even seen that some plug sockets from the wall hang out-it is lebensgefährlich1 read hotel review
  • Location
    6.0

    The proximity to the beach is great. There are just a few steps from the hotel to the beach. The hotel is only by a beach promenade from the fine sandy beach. The distance to the airport is good. The journey takes about 30 minutes, you can tell but no aircraft noise! On the beach promenade, there are numerous shops, bars and other leisure activities. Is particularly good, the the salesmen weren't pushy, such as in the other holiday countries (Turkey, Egypt and so on.)

  • Sport & Leisure
    3.0

    Sport, entertainment and the kids club were not available. Disco gives it only in the lobby bar-unfortunately noisy and not to everyone's taste. Much too few beach chairs at the pool. Umbrellas anyway only for about half of the beach chairs. For more than 1000 people there are two showers at the pool and toilet only in the basement of the hotel, where you are not in gear enter must. At the beach there were a lot of beach chairs and umbrellas-no wonder: you must pay for it!

  • Service
    1.0

    First, the positive points: In the hotel almost all speak german. Communication in english no problem. Now however unfortunately much negative: Room cleaning and service was very bad. We had on the first two days no towels in the rooms. Despite repeated complaint there were no towels. Only when we ourselves which had procured we could dry. The toilet-paper similar conditions. A role in the bathroom. Supplies not available. You must get its own toilet paper from the public toilets get-the can's not happen. Cleanliness unsatisfactorily. In the bathroom in the splices were the bath there is mold and our neighbours have under the sofa a dead, half rotted mouse found! Room service (beds make, and so on.) There were only every 2-3 day!

  • Gastronomy
    3.0

    In the hotel there was a pool bar-as everything worked. Unfortunately, there was only one all-inclusive lobby bar with very loud music-not every man's taste. Furthermore, the lobby bar for the number of guests much too small and outside the bar, there was still seats in the lobby, but there must be no drinks from the bar be taken! Only the food is good. There is always a lot of choice and there is something there for everyone. Unfortunately the food is often already cold (especially if you later food), but there is a microwave which you the food warm can (must). All inclusive i imagine elsewhere.

  • Hotel
    3.0

    The hotel made at first glance a very good impression. However, if you get closer look but very many shortcomings evident and, although the hotel is only a few years old there are already so many things needing repair. So hang for example, on some balconies the outside lights on down, tiles in the bathroom were cracked, cracks in the walls in the rooms and i have even seen that some plug sockets from the wall hang out-it is lebensgefährlich1

  • Room
    2.0

    Room size ok, cleanliness of the room and the bathroom inadequate, minibar available but not filled, air conditioning worked. Safe only for a fee

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Claudia
5 stars, insolence!
  • Hotel not recommended
  • Couples
  • Translated
  • Proof of booking
  • Beach holiday
  • September 2013
I am writing now for the 1st time a review, as i it is really important, other to warn. I booked this hotel, despite the bad reviews, because i had expected some people exaggerate and one should its own opinion. Short written a catastrophic hotel. Top from outside, inside a dreckstall. I got after arrival a dirty room from the previous guest. Any complaint led to no success. No manager, no specialists no one looked for it to be responsible. Toiletries of women still visibly, torn curtains, remains in bed available, used glasses etc. The tour guide spoke in the ... presence of us with the staff. The insured us a cleaning or another room. (i never get). Rooms are not cleaned, only the trash was emptied. Bedding totally worn, dust of months, not eliminated. Bathroom is not cleaned. Towels must one often get them ourselves. Despite daily tip, which i on the bed. Dining room: dirty, dishes partly not usable. Table cloths worn and dirty. All drinks in plastic cups (if you get there early came, there was glass). This should be but the point of view of safety again clean. Floor was sticky, the should you on the chair to look, because of the leftovers. Techno music to the gills. Smell of the cabinet plant brought one 'apology' almost sickening. The coffee maker looked from the outside completely evil. In the evening in the irish bar there were only drinks plastic and 11:45 p. m. there was no drinks anymore and you should leave the bar. The pool was not usable. Pictures i would like to add in. Jetty to get into the water there is no. (on the picture to see) the beach was very beautifully, discount for beach chairs to hotel guests does not give it, parking in front of the hotel is not free of charge. If not supplied performance coal out, happened nothing. With a reservation in the restaurant to show, you should an expensive bottle of wine. Bei' all inclusive 'ich me say again, that i really not picky am, but what i have seen (my rep confirmed to me in writing) is a catastrophic hotel. Pay a few cents more for a different hotel, because the health cards! read hotel review
  • Room
    1.0

    See above in description! Size of the room ok, rest a sty!

  • Service
    1.0

    Unfriendly, lack of language skills, no cleaning, complete ignorance with complaints.

  • Gastronomy
    1.0

    Dirty and dangerous in the dining room, a bar open, beverages only from plastic,

  • Hotel
    1.0

    I am writing now for the 1st time a review, as i it is really important, other to warn. I booked this hotel, despite the bad reviews, because i had expected some people exaggerate and one should its own opinion. Short written a catastrophic hotel. Top from outside, inside a dreckstall. I got after arrival a dirty room from the previous guest. Any complaint led to no success. No manager, no specialists no one looked for it to be responsible. Toiletries of women still visibly, torn curtains, remains in bed available, used glasses etc. The tour guide spoke in the presence of us with the staff. The insured us a cleaning or another room. (i never get). Rooms are not cleaned, only the trash was emptied. Bedding totally worn, dust of months, not eliminated. Bathroom is not cleaned. Towels must one often get them ourselves. Despite daily tip, which i on the bed. Dining room: dirty, dishes partly not usable. Table cloths worn and dirty. All drinks in plastic cups (if you get there early came, there was glass). This should be but the point of view of safety again clean. Floor was sticky, the should you on the chair to look, because of the leftovers. Techno music to the gills. Smell of the cabinet plant brought one 'apology' almost sickening. The coffee maker looked from the outside completely evil. In the evening in the irish bar there were only drinks plastic and 11:45 p. m. there was no drinks anymore and you should leave the bar. The pool was not usable. Pictures i would like to add in. Jetty to get into the water there is no. (on the picture to see) the beach was very beautifully, discount for beach chairs to hotel guests does not give it, parking in front of the hotel is not free of charge. If not supplied performance coal out, happened nothing. With a reservation in the restaurant to show, you should an expensive bottle of wine. Bei' all inclusive 'ich me say again, that i really not picky am, but what i have seen (my rep confirmed to me in writing) is a catastrophic hotel. Pay a few cents more for a different hotel, because the health cards!

  • Location
    6.0

    Environment super, quiet at the hotel 200 meters away action

  • Sport & Leisure
    1.0

    Sport and entertainment not offered by the pool, beach chairs available, at the beach 8 Lev, pool not usable.

Close
Sylvi
A shame, i would have something else desired!
  • Hotel not recommended
  • Couples
  • Translated
  • Beach holiday
  • September 2013
Since i seitein few years problems with my ears, for me it was a pain in the complex to remain from 10 o'clock until 18 hours just loud music. The staff at the universe inclusive bar absolutely unmotivated and if you said what you were just left. Entertainment zero. At the reception only a person a little german otherwise everything in bulgarian or russian. English was only with occasional people. Guests with wheelchair were on the 8 floor have been accommodated. read hotel review
  • Service
    1.8
    Staff's knowledge of foreign language
    1.0
    Reception, check-in & check-out
    2.0
    Friendliness and helpfulness
    2.0
    Competence (handling complaints)
    2.0
  • Hotel
    2.7
    Condition of the Hotel
    3.0
    General cleanliness of the different areas
    3.0
    Disabled-friendly
    2.0
  • Location
    4.2
    Proximity to shopping areas
    4.0
    Distance to the beach
    6.0
    Transportation connection and available excursions
    4.0
    Restaurants & bars in the area
    4.0
    Other leisure activities available
    3.0
  • Room
    4.0
    Size of the room
    4.0
    Size of the bathroom
    4.0
    Cleanliness & linen change
    4.0
    Room amenities (TV, balcony, safe, etc.)
    4.0
  • Sport & Leisure
    3.0
    Quality of the beach
    4.0
    Leisure activities (e.g. sauna, tennis, entertainment, etc.)
    1.0
    Overall condition of the pool area
    4.0
  • Gastronomy
    3.0
    Variety of food and drinks
    3.0
    Overall cleanliness in the restaurant and in the dining areas
    2.0
    Quality of food and drinks
    3.0
    Atmosphere & furnishings
    4.0
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Read all hotel reviews

Information about Hotel Victoria Palace

Hotel Information

Information from the hotel

Information from the hotel *

  • Location
    This attractive hotel is located directly beside the beach in the Slânchev Bryag leisure district of the town. It is just a few minutes walk to the town centre and its many shopping and entertainment venues that lies 1 km away. Links to the public transport network lie 200 m from the hotel.
  • The hotel features 1100 accommodation units. A lobby and a reception are available to guests. Amenities include a safe. Internet access (for a fee) and wireless internet access are available in the public areas. Gastronomic options offered by the hotel include a restaurant and a bar. Shopping facilities are available. Children can have fun playing in the garden. Parking facilities available to guests include a garage and a car park. Among the additional services available are a childcare service, medical assistance, room service, a laundry and a hairdressing salon.
  • All rooms feature air conditioning and a bathroom. In most rooms, guests can enjoy a balcony providing pleasant views. Many guests are able to enjoy beautiful sea views from their accommodation units. A safe, a minibar and a desk also feature. The rooms offer a range of amenities, including a fridge. A telephone, a TV and wireless internet access are provided as standard. In each of the bathrooms, guests will find a shower, a bath and a hairdryer.
  • A refreshing dip in the indoor or outdoor pool can be pleasantly cooling on hot days. A sun terrace, sun loungers and parasols are available. The hot tub offers revitalisation. The poolside bar serves a selection of refreshing drinks. Beach volleyball, a gym, a spa, a sauna, a steam bath, a beauty salon and massage treatments are among the leisure options available. A spa area with a solarium is available. Entertainment options and leisure facilities include an entertainment programme and a kids' club.
  • Various meals and board options are bookable. Guests can choose from breakfast, lunch, dinner, half board and All-inclusive. Special meals, including vegetarian dishes, are available. Snacks can be enjoyed at the hotel. Both alcohol-free drinks and alcoholic drinks are available to guests.
* Neither HolidayCheck nor the provider assumes liability for the accuracy and completeness of the content displayed above. Please take note of the hotel description of the respective operator and bear in mind that the services included in an offer may differ from the catalog description presented here. We are obliged to offer solely those services available at the time of booking as shown on the booking form. © 2013 Giata

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Amenities

Hotel amenities

  • Terrace
  • Meeting/Banquet Facilities
  • Non-smoking room
  • Shops in the hotel
  • Hairdressers/Beauty salon
  • Business centre
  • Playground
  • Hotel safe
  • Internet
  • Lift
  • Air conditioning
  • Free parking
  • Valet parking

Room amenities

  • Additional childrens' bed
  • Satellite TV
  • Minibar
  • Safe
  • Balcony
  • Bathroom
  • Hair dryer
  • Wake up call/Alarm clock
  • Pets allowed
  • Fire alarm

Gastronomy

  • Restaurant
  • Hotel bar
  • Cafe
  • Breakfast in the room
  • Catering service

A choice of sports

  • Fitness centre
  • Outdoor pool
  • Tennis court

Spa offers

  • Spa centre
  • Massages
  • Beauty treatments
  • Sauna
  • Tanning booth

Other hotel information

  • Design hotel
  • 24 hour reception
  • Babysitting/Child services
  • Gay friendly
  • Airport transfer
  • Express check in and check out
  • Car hire
  • Ticket service
  • Information desk
  • Currency exchange
  • Pets allowed
  • Wifi
  • Free Wifi access included
  • Newspaper
  • Dry cleaning